CAMPAIGN
BULLETIN

QUALITY ACTION

Automatic Transmission
Dealer Inventory
Reference: PC566
Date: April 28, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers

Affected Models/Years:
MY2017 Titan XD
Diesel– 4WD

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

3,366

April 28, 2017

NO

*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to perform several inspections on
3,366 specific 2017 Titan XD Diesel 4-wheel drive vehicles identified in Service Comm.
Dealer will perform the following:
 A/T Fluid Cooler Leak Inspection
 Rear Prop Shaft Bolt Torque Inspection
 Front Prop Shaft Bolt Torque Inspection
 Power Steering Pump and Bracket Torque Inspection
 Power Steering Box Leak Inspection
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer. Nissan requests dealers to complete this inspection
prior to sale to help ensure customer satisfaction.
*****What Dealers Should Do*****
1. Verify if vehicles currently in new dealer inventory are affected by this service action
using Service Comm I.D. PC566
 New vehicles in dealer inventory can also be identified using DBS
(Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Use the attached procedure to inspect the vehicle and, if necessary, repair.
3. The service department should submit the applicable warranty claim for the action(s)
performed so it can be closed on Service Comm and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm using the appropriate campaign I.D
for the inspection status on each affected vehicle currently in new vehicle inventory. Nissan
requests dealers to perform this repair on new vehicles in inventory prior to being retailed
to help ensure customer satisfaction.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

PC566| Original Document

PC566 – TITAN XD (A61D, 4WD)
MULTI-POINT INSPECTION

SERVICE PROCEDURE:
Inspection 1: A/T Fluid Leak Inspection
1. Verify the VIN of the affected Vehicle.

2. Raise the vehicle on a lift (Figure 1).

Figure 1

Front of Truck

3. Locate the front under cover (Figure 2).

Front
Under
Cover
Figure 2

Front of Truck

4. Remove the front under cover.



Standard: Remove the (7) front under
cover bolts (Figure 3).
Pro-4X: loosen the (3) bolts and
remove the (4) hex head bolts
(Figure 4).

Figure 3
Front of Truck, Pro-X4

Figure 4
5. Locate the A/T fluid cooler hose “A” and
“B” connections at the front passenger
side of the truck (Figure 5).

Front of Truck

A/T Fluid Cooler
Tubes
“A” and “B”
Figure 5

6. Inspect A/T Fluid Cooler Hose “A” and “B” connections for proper configuration (Figure 6).
A. A/T Fluid Cooler hose placement: Hose pushed all the way to flare.
B. Clamp placement B ; clamp located 5MM to 9MM or approximately (3/16 to 3/8 inch)
from end of hose.

EXAMPLES OF PROPER CONFIGURATION

Fluid Cooler Hose
Pushed to Flare

B
Fluid
Cooler
Hose
“B”

B
Fluid
Cooler
Hose
“A”

Figure 6

7. EXAMPLES OF A/T FLUID COOLER HOSE “A” AND “B” HOSE CONNECTIONS
THAT REQUIRE ADJUSTMENT.


Grenade pin not released (Figure 7).



Clamp not seated properly on hose (Too close to the end of the hose) (Figure 8).



Clamp not seated properly on hose (Too close to barb lip) (Figure 9).



Hose placement not correct (Check hose insertion length) (Figure 10).

EXAMPLES THAT REQUIRE HOSE OR CLAMP ADJUSTMENT
Grenade Pin Not Released

Clamp Not Seated Properly on Hose

Grenade
Pin
Clamp in
Wrong
Location
Figure 7
Clamp Not Seated Properly on Hose

Figure 8
Hose Not Seated Properly on Barb

Clamp in
Wrong
Location
Figure 9

Figure 10

8. CORRECT ANY HOSES NOT PROPERLY INSTALLED, REFERENCE STEP 6
(FIGURE 6).

A/T Fluid Cooler
9. Locate the A/T fluid cooler behind the
front bumper (Figure 11).

Front of Truck
Figure 11

Clamp

Fluid Cooler
Tube “D”

10. Locate the clamp connecting the A/T
fluid cooler and fluid cooler tube “D”.
(Figure 12)

A/T Fluid Cooler
Figure 12

11. Inspect fluid cooler tube “D” for proper configuration (Figure 13).
A. A/T Fluid Cooler hose placement: Fluid cooler tube pushed to lip.

B. Clamp placement B : clamp located 5MM to 9MM or approximately (3/16 to
3/8 inch) from end of hose.

EXAMPLE OF PROPER CONFIGURATION
A/T Fluid Cooler

Fluid Cooler
Tube “D”
B

Fluid Cooler Tube Pushed
to Lip

A/T Fluid Cooler

Figure 13

12. EXAMPLES OF A/T FLUID COOLER HOSE CONNECTIONS THAT REQUIRE
ADJUSTMENT.


Grenade pin not released (Figure 14).



Clamp not seated properly on hose (Too close to the end of the hose) (Figure 15).



Clamp not seated properly on hose (Too close to barb lip) (Figure 16).



Hose not seated properly on barb (Check hose insertion length) (Figure 17).
EXAMPLES THAT REQUIRE HOSE OR CLAMP ADJUSTMENT
Grenade Pin Not Released

Clamp Not Seated Properly on Hose

Clamp in
Wrong
Location

Grenade
Pin
Figure 14

Figure 15

Clamp Not Seated Properly on Hose

Hose Not Seated Properly on Barb

Clamp in
Wrong
Location
Figure 16

Figure 17

13. CORRECT A/T FLUID COOLER HOSE IF NOT PROPERLY INSTALLED,
REFERENCE STEP 11 (FIGURE 13).
 Do NOT install front under cover at this time.
14. Once Inspection is complete and all hoses are properly installed, move to
Inspection 2.

Inspection 2: Rear Prop Shaft Bolt Torque

1. Locate the (4) rear prop shaft bolts at
the transfer case (Figure 1).
Transfer
Case

Prop Shaft
Bolts
2. Using a suitable tool apply LIGHT to
MODERATE force to one of the 19MM
nuts, repeat on the other nuts
(Figure 2).

Front of Truck
Figure 1

A. If any of the nuts move (NOT the
prop shaft) replace all 4 of the rear
prop shaft bolts and nuts, (see Parts
Information below).


Torque NEW Rear Prop Shaft bolts
and nuts:
105Nm (77 ft-lb)

B. If nuts do not move (are tight) go to
inspection 3.
3. Once Inspection is complete and all
bolts have been checked for torque
and/or replaced, move to
Inspection 3.

Figure 2

Inspection 3: Front Prop Shaft Bolt Torque

1. Locate the (4) front prop shaft bolts at
the front differential (Figure 1).

Front Prop
Shaft Bolts

Figure 1
2. Place a 17MM box end wrench on one
of the inside nuts, while holding the
Prop Shaft in place apply LIGHT to
MODERATE force, repeat on the other
bolts. (Figure 2):
A. If any of the nuts move (NOT the
prop shaft) replace all 4 of the
front prop shaft bolts and nuts, (see
Parts Information below).


Torque NEW Front Prop Shaft bolts
and nuts:
80Nm (59 ft-lb)

B. If nuts do not move (are tight) go to
Inspection 4.
3. Once Inspection is complete and all
bolts have been checked for torque
and/or replaced, move to
Inspection 4.

Figure 2

Inspection 4: Power Steering Pump and Bracket Torque

1. Lower the Titan on the lift and open the
hood.

2. Remove serpentine belt from the power
steering oil pump.

Drive Belt
AutoTensioner
Figure 1



Locate the drive belt auto-tensioner
on the front passenger side of the
engine and prepare to remove belt
from power steering oil pump
(Figure 1).



Using a suitable tool rotate the drive
belt auto-tensioner counterclockwise
to release the tension (Figure 2).



Remove the belt from the power
steering oil pump pulley (Figure 3).

NOTE: Do not fully remove belt.
Caution: The drive belt auto-tensioner
is spring-loaded and must be pivoted
away from the drive belt. Pivoting in the
wrong direction can result in damage to
the drive belt auto-tensioner.

Figure 2
Power
Steering Oil
Pump
Pulley

Do Not Fully
Remove
Belt.
Figure 3

3. Locate power steering oil pump and the
three 12MM bolts accessible through the
holes in the power steering oil pump
pulley (Figure 4).

Locate the Three
12MM Bolts

Figure 4

4. Remove the three power steering oil
pump to bracket bolts using a 12MM
socket (Figure 5).

Figure 5

5. Slowly reposition pump and allow to
freely hang providing clearance to power
steering pump bracket (Figure 6).

Reposition
Pump and
Allow to
Freely
Hang

Note: Do NOT disconnect power
steering suction hose or power steering
pressure line from power steering oil
pump.
Figure 6

Power
Steering Oil
Pump
Bracket
6. Locate the power steering oil pump
bracket and the three 12MM bolts
(Figure 7, 8).

Figure 7

Figure 8

7. Torque the three pump bracket bolts
(Figure 9): 28Nm (21 ft-lb)
Note: If a power steering oil pump
bracket bolt is missing hold vehicle, do
not submit warranty claim and e-mail
clear pictures of missing bolt to:
[email protected]
Make sure to include the below information:

Figure 9

E-Mail Subject Line: PC566 – Titan XD (A61D,
4WD) Multi-Point Inspection
Attach Clear Pictures of the Power Steering Oil
Pump Bracket with missing bolt
Dealer Name
Dealer Code
Dealer Address
VIN
Contact Person Name
Contact Person Phone Number
Nissan FQA will review the E-mail
submissions within 48 hours of receipt
and send the necessary repair
instructions and claim information.

Figure 10

8. Re-install the power steering oil pump
(Figure 10).


Align bolt holes.



Install and hand-tighten the three
12MM power steering oil pump to
bracket bolts.

9. Torque the three pump to bracket bolts
(Figure 11): 35.1N-m (26 ft-lb)

Figure 11

10. Install the serpentine belt.




Using a suitable tool rotate the drive