QUALITY ACTION
CAMPAIGN BULLETIN
Body Seal
Retailer Inventory
Reference: PG7B3
Date: March 23, 2017
Attention: Retailer Principal, Sales, Parts and Service Managers
UPDATE June 29, 2016
UPDATE March 23, 2017
The announcement has been revised to inform retailers to resume repairs using
the revised procedure included with this announcement.
 Please refer to the revised announcement and adhere to the new warning information
and procedures for removing the cowl cover and applying sealant


Please discard earlier versions of this bulletin.

Affected Models/Years:
MY2017 QX30 (H15)

Affected
Population:

Retailer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

NA

1,936

March 3, 2017

NO

***** Retailer Announcement *****
Infiniti is conducting a retailer inventory quality action to apply body sealer on 1,936 specific 2017 QX30
vehicles identified in Service Comm. Certain vehicles may have a gap between the air box lid and the
bulkhead as a result of incorrectly applied paint and body sealer and/or incorrect fastening of the air box
lid. Retailers will apply additional sealer and ensure the air box lid is correctly fastened to prevent water
intrusion into the passenger compartment.
Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and
in transit to the retailer. Infiniti requests retailers complete this inspection prior to sale to ensure client
satisfaction.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED REVISED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm I.D. PG7B3
 New vehicles in retailer inventory can also be identified using DCS (Sales-> Vehicle Inventory,
and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
 Please continue to check newly arriving inventory for campaign applicability.
2. Use the attached procedure to apply body sealer and ensure correct fastening of the Heating,
Ventilation, and Air Conditioning (HVAC) air box lid.

PG7B3 | REVISION 2

3. The service department should submit the applicable warranty claim for the action performed so it
can be closed on Service Comm and release the vehicle.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm using the appropriate campaign I.D for the
inspection status on each affected vehicle currently in new vehicle inventory. Infiniti requests retailers to
perform this repair on new vehicles in inventory prior to being retailed to ensure client satisfaction.
Thank you for your prompt attention to this matter.

PG7B3 | REVISION 2

PG7B3 - 2017 Q30/QX30 (H15)
BODY SEAL REPAIR

SERVICE PROCEDURE:
1. Verify the VIN of the affected.
2. Clean windshield glass and wiper blades
to avoid windshield damage.
3. Switch ignition on and cycle wipers so
they set to the auto stop position.
4. Open the hood and remove the three
plastic caps covering the 16MM nuts
holding on the windshield wiper arms.
(Figure 1).
Figure 1

5. Locate the three 16MM nuts that are
under the caps and remove them.

6. Using a grease pencil, mark the wiper
arm in relation to the mounting point on
the wiper arm stud. (Figure 2).

Figure 2

CAUTION:

USE GREAT CARE TO NOT STRIKE OR BREAK THE WINDSHIELD WHEN REMOVING
THE WINDSHIELD WIPER ARMS.

7. Using one hand lift the wiper blade
slightly off the windshield and with the
other hand gently rock the arm at the
mounting point to loosen the arm on the
stud, and remove the wiper arms.
(Figure 3).
IMPORTANT: Use great caution and
do not damage the windshield when
removing the wiper arm assemblies.

8. Remove the cowl top seal and set aside.
(Figure 4).

9. Remove the (4) 8MM bolts that hold the
cowl top cover in place. (Figure 5).

Figure 3
Cowl top seal

Figure 4
Cowl top cover

Figure 5

CAUTION:

USE GREAT CARE TO NOT USE FORCE WHEN REMOVING THE COWL TOP COVER. NOT
REMOVING THE COWL TOP COVER AS INSTRUCTED COULD BREAK THE WINDSHIELD!

10. Remove the front washer tube-fixing
pawls from the cowl top cover.
(Figure 6).

Figure 6
11. Pull cowl top cover up just enough to
clear the wiper arm studs and pull gently
forward starting from the driver’s side.
(Figure 7).

Wiper arm stud

Caution: Use great caution when
removing the cowl top cover to avoid
breaking the windshield.

Figure 7

12. Remove the air box inlet assembly by
pulling up on the release tabs.
(Figure 8).

Figure 8

13. Figure 9 displays the passenger side
showing areas of potential leaks.
• In this area is where you will apply
sealer.
NOTE:
• The dashed arrow on the far right of
the picture is under the corner of the
windshield, this is the area of
greatest concern.
• Apply sealer to all areas where the
arrows are pointing, on both sides of
the vehicle.
• IMPORTANT: Use 3M 540
Polyurethane Sealant for this repair
and allow 60 minutes for the sealer
to harden before reassembling the
car.

Area of potential leaks.

Figure 9

3M 540 SEALER
14. Figure 10 is a close up of a potential
leak area under passenger side
windshield.
•

Apply sealer to this area on both
sides of the car, driver and
passenger.

Only apply sealant in this area being careful
not to fill gap between body and windshield

Figure 10

16. When applying sealer to the vehicle use your
finger or a plastic wedge to push sealant into
the areas of concern.
• IMPORTANT: When applying the sealant
care must be taken not to fill the area
between the body and the glass area where
the plastic plate fits, this is to avoid excess
load being placed on the glass when the
cowl is refitted.
• IMPORTANT: Use 3M 540 Polyurethane
Sealant for this repair and allow 60 minutes
for the sealer to harden before
reassembling the car.

Figure 11
Close up
from pic

17. Figure 12 shows sealer applied to areas of
concern, passenger side.
• IMPORTANT: only place sealant in the
areas designated in Figures 12 & 13.
• NOTE: In this picture, the lower corner
windshield trim is removed for the picture.

Applied sealer

Figure 12

18. Figure 13 shows sealer applied to driver’s side
of the vehicle.
• IMPORTANT: Use 3M 540 Polyurethane
Sealant for this repair and allow 60 minutes
for the sealer to harden before reassembling
the car.
• NOTE: In this picture, the black lower
corner windshield trim is removed for the
picture.

Applied sealer

Figure 13

IMPORTANT:

BELOW ARE EXAMPLES OF WHERE NOT TO APPLY SEALANT. SEALANT APPLIED IN AREAS
CIRLCED IN RED WILL CAUSE DAMAGE TO THE WINDSHIELD

• IMPORTANT: Do not apply any sealant
along the bottom edge of the windshield
on either side of the vehicle. Doing so
will cause windshield breakage when
reinstalling the cowl top cover!

19. At this point, you will reinstall the air
box inlet cover.
•

Note: The bottom side of the air box
inlet cover hooks where the yellow
arrows are pointing. (Figure 14).

Figure 14
20. Looking at the bottom side of the air box
inlet cover, make sure the three clips
with the yellow arrows hook onto the
back of the air box. (Figure 15).

Figure 15
21. Verify the air box inlet cover is attached
in the front and rear by pulling up on it
gently.

Figure 16

CAUTION:

USE GREAT CARE TO NOT USE FORCE WHEN INSTALLING THE COWL TOP COVER.
USING FORCE COULD BREAK THE WINDSHIELD

IMPORTANT: The lower portion of
windshield and groove in cowl top cover
must be clean and free of debris prior to
installation
22. Clean lower portion of windshield and
bottom edge. Wipe inside of groove in in
cowl top cover with damp rag making
sure any grit or debris is removed in
order to prevent any scratches along
lower edge of glass.

Groove in Cowl

Figure 17
23. Installing the cowl top cover needs to be
done smoothly and without application of
excessive force. Special care should be
taken on the Airbox side where the
Airbox rubber lip sits against the cowl
top. It is necessary to flex the rubber lip
to allow fitment of the cowl top.
IMPORTANT: Use caution and do not
force the cowl top cover into place.
Forcing could break the windshield when
reinstalling the cowl top cover.
Figure 18
24. Reinstall the (4) 8MM bolts for the cowl
top cover. (Figure 19).

Cowl top cover

25. Reinstall the cowl top cover seal on to
the cowl top cover.
IMPORTANT: Use great caution and do
not damage the windshield when
installing the wiper arm assemblies.

Cowl top seal

Figure 19

26. Reinstall the wiper arm assemblies,
aligning the marks left from the grease
pencil from step 2.

Figure 20
27. Reinstall the three 16MM nuts that hold
on the wiper arms and torque to 15
(ft-LB) OR 30Nm.

Figure 21
28.

Reinstall the (3) plastic caps that
cover the wiper arm 16MM nuts.

Figure 22

Fixing pawls

29. Reinstall the two-windshield washer
tube fixing pawls to the cowl top
cover, on the driver’s side.
(Figure 23).

Figure 23

30. Close the hood and cycle the
windshield wipers to make sure that
they park properly at the bottom of the
windshield.
• NOTE: The hood must be closed for
the windshield wiper to work.

Figure 24

Prepare for application of 3M 540 Polyurethane sealant (or equivalent* automotive
sealant).
• Load the cartridge into a 1:1 dispensing gun.
• Puncture the end of the cartridge before installing the applicator tip.
• Screw on the applicator tip onto the cartridge.
*Equivalent automotive sealer MUST be a product that has been
manufactured specifically for sealing vehicle body panel seams.

3M 540 sealant

PARTS INFORMATION
Description

Qty

Part #

3M 540 Polyurethane Sealant

As needed

Locally sourced

*Equivalent automotive sealer MUST be a product that has been
manufactured specifically for sealing vehicle body panel seams.
NOTE:
• One 300ML /10.1 FL OZ cartridge can be used for more than one
vehicle.
• This product is available in five colors, any color can be used.

CLAIMS INFORMATION:
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PG7B3
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Body seal repair

EXPENSE CODE
009/Sealant
•
•

CM
PG7B3
ZZ
99
Op Code
Flat Rate
Time
PG7B30

0.7 Hrs.

Parts
Required
on claim

Expense
Code
Required

No

YES

DESCRIPTION

MAX AMOUNT

3M 540 Polyurethane Sealant

$16.00 MAX

Each expense code can be clamed only once per repair order.
Corresponding op-code must be cleared with each expense code.