NHTSA ID Number: 10109198
Manufacturer Communication Number: NEVAP- OBD II EV
TSB/Document Date: 2017-08-01
Summary
OBD II EVAP Tube Warranty Policy Enhancement ***** Warranty Policy Enhancement ***** Nissan is committed to providing the highest levels of product quality and customer satisfaction. With that in mind, Nissan has discovered the OBD II software on 2004-2016, as well as some 2003 and 2017, model year vehicles may not be able to accurately pinpoint if a clog were to develop in the evaporative emission vapor vent tube (located between the fuel tank and vapor canister). Even though the potential for a clog to develop is very rare, Nissan is enhancing the emission warranty coverage for this evaporative emission vapor vent tube to 15 years or 150,000 miles, whichever occurs first, if the tube is found to be clogged. All other warranty terms, limitations, and conditions remain unchanged. Please note that a hard-tofill (refueling) condition symptom may indicate a clog in this evaporative emission vapor vent tube.
QUALITY ACTION
CAMPAIGN
BULLETIN
OBD II EVAP Tube
Warranty Policy Enhancement
Reference: NEVAP
Date: March 21, 2017
Attention: Dealer Principal, Sales, Service & Parts Managers
***** Warranty Policy Enhancement *****
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
With that in mind, Nissan has discovered the OBD II software on 2004-2016, as well as some 2003
and 2017, model year vehicles may not be able to accurately pinpoint if a clog were to develop in
the evaporative emission vapor vent tube (located between the fuel tank and vapor canister).
Even though the potential for a clog to develop is very rare, Nissan
is enhancing the emission
warranty coverage for this evaporative emission vapor vent tube to 15 years or 150,000 miles,
whichever occurs first, if the tube is found to be clogged.
All other warranty terms, limitations, and conditions remain unchanged. Please note that a hard-tofill (refueling) condition symptom may indicate a clog in this evaporative emission vapor vent tube.
***** What Dealers Should Do *****
1. Dealers are requested to use NTB17-030 to identify a clog in the evaporative emission vapor
vent tube on affected retailed vehicles that enter their service bay if an issue such as hardto-fill with fuel condition exists. Otherwise, no action is necessary.
NOTE: SERVICE COMM will display information on the APPLICABLE WARRANTIES
page:
Evaporative Emission Vent Tube Clog - 15 year/150K miles
2. Dealers should use the appropriate claims coding from the TSB for diagnosis and/or repair to
file warranty claims.
***** Release Schedule *****
Parts
Special
Tools
Repair
Owner
Notification
No parts are required to be stocked for this warranty enhancement
Pursuant to APRM policy 2.33.13, dealers are expected to comply with the parts
return procedure. Dealers will be charged back for parts and labor found
to be out of compliance with inspection and repair guidelines. If the vent
tube is not clogged, further diagnostic may be required that is not covered
under this bulletin or this enhanced emission warranty coverage.
NOTE: Parts requested are VIN and repair order specific. It is important
for dealers to return parts applicable to the VIN and repair order
identified.
697-95-0130-NIS Dual Pressure Diagnostic Leak Detector
Special tools arrived at dealers the week of December 19, 2016
Additional tools may be ordered as necessary from TechMate @ 1-800-6622001
NTB17-030
All owners of record will be notified in phased mailing schedule via U.S. mail
beginning in March 2017.
CAMPAIGN ID: NEVAP | Original Document
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
What is the reason for this announcement?
A.
Nissan has discovered that on many 2003-2017MY Nissan models, in the very rare
circumstance that a clog were to develop in the evaporative emission vapor vent tube
(located between the fuel tank and vapor canister), the vehicles have software that may not
be able to accurately pinpoint the issue.
Q.
What will be the corrective action?
A.
Nissan will enhance the emission warranty coverage on this vapor vent tube to 15 years or
150,000 miles, whichever occurs first, if the tube is found to be clogged.
Q.
How long will the corrective action take?
A.
There is no need to bring your vehicle into your dealer. Please use the peel-off label from the
letter you received and place the label on the front cover of the Warranty Information Booklet
which came with your vehicle.
Q.
When will vehicle owners be notified?
A.
All owners of record will be notified in phased mailing schedule via U.S. mail beginning in
March 2017.
Q.
Are parts readily available?
A.
No parts are required for this warranty enhancement. If an issue such as hard-to-fill with
fuel does exist, you may go to any Nissan dealer for assessment. Parts are available, if
required.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the retailer is servicing the vehicle?
A.
No service is required for this warranty policy enhancement. If an issue such as hard-to-fill
with fuel does exist, you may go to any Nissan dealer for assessment.
CAMPAIGN ID: NEVAP | Original Document
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
No. The warranty policy enhancement is meant to increase your confidence in Nissan as a
company and in your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No repair is required. If an issue such as hard-to-fill with fuel does exist, you may go to any
Nissan dealer for assessment. If the tube is found to be clogged, there would be no charge
for the repair.
Q.
Will I have to take my vehicle back to the selling retailer to have the service
performed?
A.
No repair is required. If an issue such as hard-to-fill with fuel does exist, you may go to any
Nissan dealer for assessment.
Q.
What model year vehicles are involved?
A.
Most MY04-MY16 vehicles are affected. Some late MY03 and early MY17 vehicles are also
affected.
Q.
How many vehicles are impacted?
A.
The estimated US population affected is ~11.2M.
Q.
Are you experiencing this condition on any other Nissan (or Infiniti) models?
A.
Yes, most MY04-MY16 vehicles are affected. Some late MY03 and early MY17 vehicles are
also affected.
CAMPAIGN ID: NEVAP | Original Document
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TSB/Document ID: NEVAP- OBD II EV
Replacement Service Bulletin Number:
MFR Communication Date: 2017-03-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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