Reference:

Date:

ITB16-048b

March 28, 2017

VOLUNTARY SERVICE CAMPAIGN
2013 JX35 AND 2014 QX60; CVT
This bulletin has been amended. A correction was made to the DTC number on page 16.
No other changes have been made. Please discard previous versions of this bulletin.

CAMPAIGN ID #:

PC501

APPLIED VEHICLE:

2013 JX (L50)
2014 QX60 (L50)
Check Service COMM to confirm campaign eligibility.

INTRODUCTION
Infiniti is conducting this voluntary service campaign on certain specific 2013 JX35 and 2014 QX60 vehicles to
reprogram the TCM and, if needed, inspect and replace the CVT or CVT control valve. This service will be
performed at no charge to the customer for parts or labor.

IDENTIFICATION NUMBER
Infiniti has assigned identification number PC501 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.

DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service department. This
includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and
vehicles in a dealer’s inventory.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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REPAIR OVERVIEW
Check Service COMM campaign ID # PC501 to confirm
the vehicle you are working on requires this campaign.
Service advisor interviews the customer (see page 3)
and writes the results (Yes or No) on the repair order.
Check for DTCs and print the screen showing diagnostic result.

YES

Was DTC P17F0 or P17F1 stored?
NO
Check / perform TCM reprogramming.
Did the customer answer Yes or No to the interview question?
(See service advisor interview result on the repair order.)
Customer
answered No

Customer
answered Yes

YES

Was DTC P17F0 stored?
NO

Perform chain
inspection
NG

Replace
CVT

YES

OK

Was DTC P17F1 stored?
NO

Replace
Valve Body
Perform test drive and
recheck for DTCs

NO

End

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Was P17F0 or P17F1
stored after test drive?

YES

ITB16-048b

TABLE OF CONTENT
Page
REPAIR OVERVIEW ……………………………………………………………………………………..……….. 2
SERVICE ADVISOR INTERVIEW ………………………………………………………………….……………

3

REQUIRED SPECIAL TOOLS ……………………………………………………………………….…………..

4

CHECK FOR DTCs ………………………………………………………………………………….…………….

5

TCM REPROGRAMMING ……………………………………………………………………………….…….....

7

TEST DRIVE ……………………………………………………………………………………….…….…..…….

14

CVT CHAIN INSPECTION / VALVE BODY REMOVAL ……………………………………………….…….. 16
REPLACE CVT ASSEMBLY ……………………………………………………………………………….…….. 25
REPLACE VALVE BODY (CONTROL VALVE ASSEMBLY) ………………………………………….……...

26

COOLER FLUSH …………………………………………………………………………………….…………….

33

ERASE / WRITE CALIBRATION DATA WHEN REPLACING CVT OR VALVE BODY ……………………

38

POWERTRAIN CALL CENTER (PCC) AUTHORIZATION ………………………………………….………..

50

PARTS INFORMATION …………………………………………………………………………………….…….. 51
CLAIMS INFORMATION ……………………………………………………………………………………….…

52

SERVICE ADVISOR INTERVIEW
Question
Are you experiencing any issue with your transmission?


YES

NO

Write the result of this interview question on the repair order.

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REQUIRED SPECIAL TOOLS

Tech Cam J-51951

Figure 26

Lens swab J-51963
(not part of J-51951)

Remove protective film
before first use

Additional kits and individual components of Tech Cam J-51951 are available from Tech•Mate; online at
www.infinititechmate.com, or by phone (1-800-662-2001).

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ITB16-048b

SERVICE PROCEDURE
CHECK FOR DTCs
1. Connect CONSULT-III plus (C-III plus) to vehicle with the plus VI.
2. Start C-III plus.
3. Turn the ignition ON (engine OFF).
4. Wait for the plus VI to be recognized.


The serial number will display when the plus VI is recognized.

5. Select Diagnosis (All Systems).

Step 4:
plus VI is
recognized

6. Select TRANSMISSION.

Step
5

Figure 1A

Step
6

Figure 2A

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ITB16-048b

7. Select Self Diagnostic Result.
8. Print a copy of the C-III plus screen showing the diagnostic result (see example in Figure 3A).


Make sure the VIN is displayed at the top of the screen.
VIN must show on
printout

Pathfinder R52 201x

5N1AR2Mxxxx-xxxxxx

Step
7
P17F1

xxxxx

CVT JUDDER (T/M INSPECTION)

EXAMPLE

Step
11

Figure 3A

9. Attach the printout to the repair order.

10. If any DTCs other than P17F0 or P17F1 are stored, they should be repaired and erased before continuing.


DTCs other than P17F0 or P17F1 are not covered by this bulletin.

11. Next step:


If DTC P17F0 or P17F1 was not stored; go to TCM reprogramming on the next page.



If DTC P17F0 or P17F1 was stored; refer to the flow chart on page 2 for the next step.

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ITB16-048b

TCM REPROGRAMMING
NOTE: If DTC P17F0 or P17F1 was stored, reprogramming is not needed.
IMPORTANT: Before starting, make sure:


ASIST on the CONSULT PC has been synchronized to the current date.



All CONSULT related software updates (if any) have been installed.

NOTE:


Some vehicles affected by this campaign may already have the specified reprogramming. In step 6
of the reprograming procedure you will determine if reprograming is needed.



Most instructions for reprogramming with CONSULT-III plus (C-III plus) are displayed on the
CONSULT PC screen.



If you are not familiar with the reprogramming procedure, click here. This will link you to the
"CONSULT- III plus Reprogramming" general procedure.

CAUTION:


Connect the GR8 to the vehicle battery, set to “power supply” mode.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during reprogramming, the
TCM may be damaged.



Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.



Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted
and the TCM may be damaged.



Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC
during reprogramming, reprogramming may be interrupted and the TCM may be damaged.

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ITB16-048b

1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
2. Start C-III plus.
3. Wait for the plus VI to be recognized.


The serial number will display when the plus VI is recognized.

4. Select Re/programming, Configuration.

Step 3: plus
VI is
recognized
Step
4

Figure 1B

5. Follow the on-screen instructions and navigate the C-III plus to the screen shown in Figure 2B on the next
page.

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6. When you get to the screen shown in Figure 2B, confirm this bulletin applies as follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).

6A: Current TCM P/N

TRANSMISSION

31036 - _ _ _ _ _

Figure 2B
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number column in Table
A below.


If there is a match, continue with the reprogramming procedure.



If there is not a match, reprogramming is not needed.

Table A
MODEL

CURRENT TCM PART NUMBER BEFORE REPROGRAMMING:31036 -

2013 JX35

9NA6A, 9NA6B, 9NA6C, 9NA6D, 9NA6E
3JU0A, 3JU0B, 3JU0C, 3JU0D, 3JU0E
3JU1A
9NA7A

2014 QX60
with V6 engine

9NA7A, 9NA7B, 9NA7C, 9NA7D
3JU3A, 3JU3B, 3JU3C, 3JU3D

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7. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.

NOTE:


In some cases, more than one new P/N for reprogramming is available.
 If more than one new P/N is available, the screen in Figure 3B displays.
 Select and use the reprogramming option that does not have the message “Caution! Use ONLY
with ITBXX-XXX”.



If you get this screen and it is blank (no reprogramming listed), it means there is no reprogramming
available for this vehicle.

TRANSMISSION

Figure 3B

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8. When the screen in Figure 4B displays, reprogramming is complete.
NOTE: If the screen in Figure 4B does not display (indicating that reprogramming did not complete), refer
to the information on the next page.
9. Disconnect GR8 from the vehicle.
10. Select Next.

Step
10

Figure 4B
NOTE:


In the next step (page 13) you will perform Erase All DTCs.



DTC erase is required before C-III plus will provide the final reprogramming confirmation report.

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TCM Recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 5B:


Check battery voltage
(12.0–15.5 V).



Ignition is ON, engine OFF.



External Bluetooth® devices are
OFF.



All electrical loads are OFF.



Select retry and follow the on
screen instructions.



“Retry” may not go through on first
attempt and can be selected more
than once.

Figure 5B

If reprogramming does not complete and the “X” icon displays as shown in
Figure 6B:


Check battery voltage
(12.0 – 15.5 V).



CONSULT A/C adapter is plugged
in.



Ignition is ON, engine OFF.



Transmission is in Park.



All C-III plus / VI cables are securely
connected.



All C-III plus updates are installed.



Select Home, and restart the
reprogram procedure from the
beginning.

Figure 6B

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11. Follow the on-screen instructions to Confirm Shift Lever Position Display.
12. Follow the on-screen instructions to Erase DTCs.
13. When the entire reprogramming process is complete, the screen in Figure 7B will display.
14. Verify the before and after part numbers are different.
15. Print a copy of this screen (Figure 7B) and attach it to the repair order for warranty documentation.
16. Select Confirm.

31036 - _ _ _ _ _

Step
14

31036 - _ _ _ _ _

TRANSMISSION

Step
15

Step
16