NHTSA ID Number: 10109184
Manufacturer Communication Number: IEVAP- OBD II EV
TSB/Document Date: 2017-08-01
Summary
OBD II EVAP Tube Warranty Policy Enhancement ***** Warranty Policy Enhancement ***** Infiniti is committed to providing the highest levels of product quality and client satisfaction. With that in mind, Infiniti has discovered the OBD II software on 2004-2016, as well as some 2003 and 2017, model year vehicles may not be able to accurately pinpoint if a clog were to develop in the evaporative emission vapor vent tube (located between the fuel tank and vapor canister). Even though the potential for a clog to develop is very rare, Infiniti
is enhancing the emission warranty coverage for this evaporative emission vapor vent tube to 15 years or 150,000 miles, whichever occurs first, if the tube is found to be clogged. All other warranty terms, limitations, and conditions remain unchanged. Please note that a hard-to-fill (refueling) condition symptom may indicate a clog in this evaporative emission vapor vent tube.
QUALITY ACTION
CAMPAIGN BULLETIN
OBD II EVAP Tube
Warranty Policy Enhancement
Reference: IEVAP
Date: March 21, 2017
Attention: Retailer Principal, Sales, Parts and Service Managers
***** Warranty Policy Enhancement *****
Infiniti is committed to providing the highest levels of product quality and client satisfaction. With that in
mind, Infiniti has discovered the OBD II software on 2004-2016, as well as some 2003 and 2017,
model year vehicles may not be able to accurately pinpoint if a clog were to develop in the evaporative
emission vapor vent tube (located between the fuel tank and vapor canister).
Even though the potential for a clog to develop is very rare, Infiniti is enhancing the emission warranty
coverage for this evaporative emission vapor vent tube to 15 years or 150,000 miles, whichever occurs
first, if the tube is found to be clogged. All other warranty terms, limitations, and conditions remain
unchanged. Please note that a hard-to-fill (refueling) condition symptom may indicate a clog in this
evaporative emission vapor vent tube.
***** What Retailers Should Do *****
1. Retailers are requested to use ITB17-026 to identify a clog in the evaporative emission vapor
vent tube on affected retailed vehicles that enter their service bay if an issue such as hard-tofill with fuel condition exists. Otherwise, no action is necessary.
NOTE: SERVICE COMM will display information on the APPLICABLE WARRANTIES page:
Evaporative Emission Vent Tube Clog - 15 year/150K miles
2. Retailers should use the appropriate claims coding from the TSB for diagnosis and/or repair
to file warranty claims.
***** Release Schedule *****
Parts
Special Tools
Repair
No parts are required to be stocked for this warranty enhancement
Pursuant to APRM policy 2.35.13, retailers are expected to comply with the
parts return procedure. Retailers will be charged back for parts and labor found
to be out of compliance with inspection and repair guidelines. If the vent tube
is not clogged, further diagnostic may be required that is not covered under
this bulletin or this enhanced emission warranty coverage.
NOTE: Parts requested are VIN and repair order specific. It is important for
retailers to return parts applicable to the VIN and repair order identified.
697-95-0130-NIS Dual Pressure Diagnostic Leak Detector
Special tools arrived at retailers the week of December 19, 2016
Additional tools may be ordered as necessary from TechMate @ 1-800-6622001
ITB17-026
CAMPAIGN ID: IEVAP | Original Document
Owner
Notification
All owners of record will be notified in phased mailing schedule via U.S. mail
beginning in March 2017.
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
What is the reason for this announcement?
A.
Infiniti has discovered that on many 2003-2017MY Infiniti models, in the very rare
circumstance that a clog were to develop in the evaporative emission vapor vent tube (located
between the fuel tank and vapor canister), the vehicles have software that may not be able to
accurately pinpoint the issue.
Q.
What will be the corrective action?
A.
Infiniti will enhance the emission warranty coverage on this vapor vent tube to 15 years or
150,000 miles, whichever occurs first, if the tube is found to be clogged.
Q.
How long will the corrective action take?
A.
There is no need to bring your vehicle into your retailer. Please use the peel-off label from the
letter you received and place the label on the front cover of the Warranty Information Booklet
which came with your vehicle.
Q.
When will vehicle owners be notified?
A.
All owners of record will be notified in phased mailing schedule via U.S. mail beginning in
March 2017.
Q.
Are parts readily available?
A.
No parts are required for this warranty enhancement. If an issue such as hard-to-fill with fuel
does exist, you may go to any Infiniti retailer for assessment. Parts are available, if required.
Q.
Is my vehicle safe to drive?
A.
Yes.
CAMPAIGN ID: IEVAP | Original Document
Q.
Will a rental vehicle be provided while the retailer is servicing the vehicle?
A.
No service is required for this warranty policy enhancement. If an issue such as hard-to-fill
with fuel does exist, you may go to any Infiniti retailer for assessment.
Q.
I have lost confidence in the vehicle. Will Infiniti replace or repurchase the vehicle?
A.
No. The warranty policy enhancement is meant to increase your confidence in Infiniti as a
company and in your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No repair is required. If an issue such as hard-to-fill with fuel does exist, you may go to any
Infiniti retailer for assessment. If the tube is found to be clogged, there would be no charge
for the repair.
Q.
Will I have to take my vehicle back to the selling retailer to have the service performed?
A.
No repair is required. If an issue such as hard-to-fill with fuel does exist, you may go to any
Infiniti retailer for assessment.
Q.
What model year vehicles are involved?
A.
Most MY04-MY16 vehicles are affected. Some late MY03 and early MY17 vehicles are also
affected.
Q.
How many vehicles are impacted?
A.
The estimated US population affected is ~1.5M.
Q.
Are you experiencing this condition on any other Infiniti (or Nissan) models?
A.
Yes, most MY04-MY16 vehicles are affected. Some late MY03 and early MY17 vehicles are
also affected.
CAMPAIGN ID: IEVAP | Original Document
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TSB/Document ID: IEVAP- OBD II EV
Replacement Service Bulletin Number:
MFR Communication Date: 2017-03-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
MFR Component System:
MFR Component Subsystem:
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