Gilliam, David
NNA Service Actions & Campaigns
Thursday, February 16, 2017 12:08 PM
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(EXTERNAL); Sinclair, Kelly (EXTERNAL); Davis, Derek; Batdorf, Jesse; Dilks, Nicole (Nikki);
Barton, Tony; Katz, Ron; Wallwork, Tim; Diaz, Fred; O'Connor, Phillip; Clouthier, Scott
INFORMATION: AFTERSALES: DEALER SUPPORT: REVISION3 PC471- 2016 Titan High
Pressure Turbo - Voluntary Emissions Service Campaign - Dealer Announcement

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Nissan Aftersales Division
Electronic Field Communication
INFORMATION
Date: February 16, 2017
To: FOMs, DOMs, RAMs, ROMs, CEMs & ADMs
Subject: REVISION 3 - PC471- 2016 Titan High Pressure Turbo- Voluntary Emissions Service
Campaign - Dealer Announcement

UPDATE February 16, 2017

The announcement from December 15th, 2016 has been revised to include:
High pressure turbo kits and additional service parts for diesel engine repair are

no longer on restriction and may be ordered via normal process. Orders placed
prior to restriction removal will be fulfilled.
Please discard earlier versions of this bulletin.

Affected Models/Years:

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date
(Dealer Inventory):

Stop Sale
In Effect

July 22, 2016
MY2016 Titan XD Diesel
(A61)

1,278

683

SERVICE COMM
Activation date
(Retailed)
October 13, 2016

Campaign Summary:
1

NO

Nissan is conducting a Voluntary Emissions Service Campaign on certain MY2016 Titan XD Diesel
(A61) vehicles to address an excessive oil consumption concern with the high pressure
turbocharger.
NOTE: Only certain Titan XD Diesel vehicles are affected, while other Titan XD Diesel vehicles are
not, so dealers need to follow instructions below to identify the affected vehicles.
What Dealers Should Do:
1. Verify if vehicles are affected by this Voluntary Emissions Service Campaign using Service
Comm I.D. PC471.
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory to
ensure customer satisfaction.
3. Repair affected vehicles using campaign repair bulletin NTB16-097.
Note: If DTC P0524 is found stored or if the high pressure turbo fails inspection, dealers will
need to gather the required information requested on page 72 (DTC P0524) or Page 74 (high
pressure turbo) of NTB16-097 and submit a pre-call form to the Powertrain Call Center for parts
replacement and await further instruction.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and release
the vehicle.
5. Dealers are reminded to follow all local laws and regulations regarding disclosures of repairs to
new vehicles prior to sale.
Release Schedule:
Parts

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Special Tools

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Repair

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Technician
Certification
Requirements

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Nissan previously shipped parts to dealers to repair affected vehicles in new
vehicle dealer inventory. Parts began arriving at dealers on September 2,
2016. High pressure turbo kits and additional service parts for diesel engine
repair are no longer on restriction.
Dealers may order high pressure turbo kits (10007-EZ40A) for affected
retailed units.
o Dealers should order parts as needed
o Nissan has enough parts on hand to repair all affected vehicles, but
current supplies will not allow all dealers to stock parts for potential
repairs due to a small number of vehicles being involved in this
campaign
The high pressure turbocharger replaced under this campaign activity may
be collected.
Pursuant to APRM policy 2.33.13, dealers are expected to comply with parts
return procedure.
J-54423 – Air Handling System Clean Care Kit
J-54427 – Fuel System Clean Care Kit
J-51951 (if needed) – Tech Cam (borescope)
J-45695-A – Coolant Refill Tool
Dealers should already have the tools listed above.
Additional kits and components can be ordered from TechMate @ 1-800662-2001 or www.nissantechmate.com.
Campaign Bulletin NTB16-097 is now available on NNAnet, ASIST &
Dealer360.
Technicians must have diesel certification to perform this repair. The
required training is:
o Current ASE A1 & A8 certification
2

Owner
Notification

•

o Intro to Emission Control Systems (online)
o Intro to OBD II Systems (online)
o Intro to Engine Mechanical Service (online)
o Intro to Engine Control Systems (online)
o Cummins Engine Familiarization – Part 1 (online)
o Cummins Engine Familiarization – Part 2 (online)
o Introduction to Diesel Technologies (online)
o Nissan Titan XD Diesel Technologies Post Test – Pass (online)
o OBD II Systems Diagnosis and Repair Post Test – Pass (online)
o Engine Mechanical Service (4-day instructor led)
o ECCS Operation, Diagnosis, & Repair (4-day instructor led)
o OBD II Systems Diagnosis & Repair (4-day instructor led)
o Nissan Titan XD Diesel Technologies (5-day instructor led)
Nissan will begin notifying owners of all potentially affected vehicles in
January, 2017 via U.S. Mail.

Dealer’s Responsibility:
It is the dealer’s responsibility to check Service Comm using the appropriate Campaign I.D. for the
campaign status on each vehicle falling within the range of this voluntary emissions service campaign
which for any reason enters the service department. This includes vehicles purchased from private
parties or presented by transient (tourist) owners and vehicles in dealer inventory. If a VIN subject to
this voluntary service campaign was part of a dealer trade, the letter associated with that VIN should
be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Attachments (1):
1.

Dealer Announcement

Dealer Communication:
The information will be available on NNAnet.com and Dealer360 beginning February 16, 2017.
•

NNAnet.com under My Documents in the following categories:
o Parts>Campaigns>
o Sales>Campaigns
o Service>Campaigns>
o Hint search on keywords:
PC471

Dealer personnel in the following positions will receive direct email notification of this notice using
the email address entered into NNAnet.
Position Name
Assistant Parts Manager
Assistant Service Manager
Sales Manager
New Car & Truck Sales Manager
Part & Service Director
Parts Director
3

Parts Manager
Service Advisor/Consultant
Service Advisor/Consultant – Express Service
Service Director
Service Manager
Used Car/Preowned Sales Manager
Warranty Administrator
If any dealers are not receiving this information via email from the
[email protected] mailbox, please check spam folders and enable their
inbox to process these emails as a safe sender. All dealer email addresses for these positions are
taken from the dealer portal (NNAnet) and updated regularly. Dealers should verify the dealer
portal administrator has the current contact information entered for these key positions to ensure
information is received.
Please cascade as necessary.
Originator: Andrea Bennett
Phone: 615-725-5481
Email: Andrea.Bennett@nissan-usa.com
Division: Aftersales
Department: Dealer Support

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