Volume 229 - March, 2017

used in Mitsubishi dealerships in the U.S.,
Canada, and Puerto Rico. This download will
include the previously mentioned download
from Panasonic and two (2) blank downloads.
These three downloads will put the machine in
an automatic lockout function until the user
(Mitsubishi dealer personnel) forces an update to
the machine. This procedure has been put in
place by MMNA corporate to ensure all units
receive this important update.

Vehicle Technical Info................. page 1
Training News............................. page 6
DiamondPro Award Winners.....

page 7

Techline Information................... page 11
MEDIC Information.................... page 11

NOTE: This recall applies to the Panasonic
Toughpad only. The Panasonic Toughbook is not
affected by this recall.”

Bulletin Review............................ page 11
100 Years!!..................................... page 12

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GROUP 31 − Wheel and Tire
NOTE: The
mark indicates an article is being
repeated from a previous issue of Tech Talk due
to the subject's importance.

PHOTO REQUIRED CONDITION (PRC)
FOR TPMS SENSOR REPLACEMENT —
2014-17 Mirage and 2017 Mirage G4.

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NOTE: This article is being reprinted to further
clarify requirements for TPMS sensor claims.

GROUP 00 − General
TIN-17-00-002: PANASONIC
RECALL — All models.

TOUGHPAD

TIN-17-00-002 was released recently and states:
“Panasonic, the manufacturer of the Toughpad
tablet which currently supports the MEDIC 4
software that MMNA currently uses, has issued
a recall for the tablet. Panasonic has identified a
certain small number of cases where the tablet
has been involved in a thermal incident.
Currently, Panasonic is investigating this small
number of incidents but has not determined the
root cause of the failure. In an attempt to address
this issue as soon as possible, Panasonic has
released an update to address any potential
problems with the Toughpad machine in the
meantime. Reacting to this recall notice from
Panasonic, MMNA will shortly release a
download that will incorporate Panasonic's
update to all machines that are currently being
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If you replace a TPMS sensor on any 2014 - 2017
Mirage or 2017 Mirage G4 you are required to
submit a photo to the PRC. The photo must
clearly show whether or not the TPMS sensor
(body) was attached to the wheel (valve stem)
when the tire was dismounted. If the photo does
not show the proper detail, dealers may be
debited for the claim. The supplier requires this
type of photo in order to perform further
analysis.
NOTE: Following are two examples of a “Good”
(acceptable)
photo
and
“Not
Good”
(unacceptable) photo for submission to the PRC.
The “Good” photo shows that the sensor was
attached to the wheel when brought in to the
dealer.
The “Not Good” photo shows only the outside of
the wheel and does not show where the sensor
was in relation to the wheel and tire upon
arrival at the dealership.

Please continue posting the TPMS sensor photos
to the PRC until a cancellation notice is published
by MMNA headquarters. Upload PRC photos
into the category titled “TPMS Sensors in Wheel
Photos.”

“GOOD” Example of Photo Submitted to PRC

TIN-17-31-001:
PHOTO
REQUIRED
CONDITION (PRC) FOR TPMS SENSOR
REPLACEMENT - REVISED — 2014-17 Mirage
and 2017 Mirage G4.
TIN-17-31-001 was released recently and states:
“When replacing a TPMS sensor under warranty
on 2014 – 2017 Mirage and 2017 Mirage G4
vehicles, accurate photos and a completed
“TPMS Reception Issue” Questionnaire MUST
be posted to the Photo Required Condition & Pre
Approval Center. If no photos and/or
questionnaire are submitted, or photos are
submitted that do not show the proper detail (see
examples in this TIN), dealers are in jeopardy of
being debited for the claim.

“NOT GOOD” Example of Photo Submitted to PRC

The following are REQUIRED for all TPMS
sensor claims:
1. Return the entire TPMS transmitter and valve
stem.

In addition to posting the photo, please report
the failure DTC(s) on the PRC report, and add a
comment describing whether or not the tire had
ever been dismounted prior to this service (e.g.,
YES - The tire was dismounted prior to this
service, or NO - the tire was never dismounted
prior to this service). If it is not apparent that the
tire was previously dismounted, the customer
should be able to provide that information.
MMNA will issue a Warranty Parts Return
Request for all replaced (Mirage) TPMS sensors
(which includes the valve stem and bulb in
addition to the sensor body).

2. A photo of the TPMS transmitter and valve
stem taken when the tire was dismounted at
your dealership. The photo must show whether
or not the sensor was attached to the wheel
(valve stem) or loose inside the tire upon arrival.
GOOD photos: Below are two examples of
“Good” photos submitted to the PRC. In one
case, the sensor was attached to the wheel, and
the other shows it was loose in the tire.

Once returned, the TPMS sensors will be
combined with their respective PRC photos and
forwarded to the supplier for analysis.

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3. Completed Questionnaire “TPMS Reception
Issue.” This can be found on MDL or through the
Techline Main Screen.

GOOD EXAMPLES OF SUBMITTED PHOTOS
(showing location of sensor, attached and unattached)

Techline: Click on the “Worksheets,
Questionnaires, Job Aids” button, click on
“TPMS
Reception
Issue”
under
“Questionnaires”

MDL: Go to service –> service tech resources
–> Service Related Items –> Worksheets,
Questionnaires, Job Aids –> Questionnaires
4. Select the category “TPMS SENSORS IN
WHEEL PHOTOS.”
5. Enter the following in the “Defect Description
and Projected Repair Process” field in the PRC:

NOT GOOD photos: Below are two examples of
“Not Good” or unacceptable photos submitted
to the PRC.
A photo of the sensor by itself or of the outside
of the wheel does NOT show where the sensor
was in relation to the wheel and tire upon arrival
at the dealership.

A list of the failure DTCs that were set.
Whether or not the tire was previously
dismounted prior to this service (for
example, “Yes, the tire was dismounted” or
“No, the tire was never dismounted).
Obtain this information from the customer
if necessary.

EXAMPLES OF SUBMITTED COMMENTS
GOOD EXAMPLE: “TPMS light remains on.
DTC C1931 will not erase. Customer reported tire
was never previously dismounted. TPMS sensor
was attached to the wheel when the tire was
dismounted.”
NOT GOOD EXAMPLE: “Sensor failed.”

NOT GOOD EXAMPLES OF SUBMITTED PHOTOS
(neither photo shows if sensor is attached to wheel or not)

NOTE: Photos must be posted on the PRC
before entering the related Warranty claim.
MMNA will issue a Warranty Parts Return
Request for all replaced (Mirage) TPMS sensors
(which includes the valve stem).
Please continue posting the TPMS sensor photos
to the PRC until a cancellation notice is published
by MMNA headquarters.”

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GROUP 42A − Body

GROUP 60 − Recalls

SUNROOF GLASS ADJUSTMENT FOR WIND
NOISE/WATER LEAKS — 2004-11 Endeavor.

ATIN-17-SR-001-A: I-MIEV PASSENGER
SIDE FRONTAL AIR BAG INFLATOR SAFETY
RECALL CAMPAIGN — Certain 2012 & 2014
i-MiEV.

When repairing a sunroof on Endeavor vehicles,
technicians
are
reminded
to
follow
TSB-11-42A-006, “Sunroof Glass Adjustment
Procedure.” This TSB contains adjustment
procedures that should help resolve wind noise
complaints and water leaks around the sunroof
glass.

ATIN-17-SR-001-A was released recently and
states:
“A recall campaign will be released today for the
front passenger air bag inflator equipped on
certain 2012 and 2014 i-MiEV vehicles built from
October 28, 2011 to September 3, 2014. The Recall
Campaign Bulletin, SR-17-001, outlining the
repair procedure will be available today on
MEDIC and MDL.

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GROUP 55 − Heater, Air Conditioning
and Ventilation

Vehicles equipped with a front passenger Takata
air bag inflator containing ammonium nitrate,
are at risk of inflator rupture during a collision.
An inflator rupture may cause metal fragments
to pass through the air bag and into the vehicle
interior at high speed, which may result in injury
or death to vehicle occupants.

INCONSISTENT AIRFLOW OR
TEMPERATURE FROM HVAC VENTS —
2013-15 Outlander Sport/RVR.
Should a customer complain about inconsistent
airflow output or temperature variations from
the front vents on either side of the vehicle, it may
not be necessary to replace the entire HVAC
assembly. Inspect first for loose foam on the edge
of the doors inside the upper heater case of the
HVAC assembly (2 examples shown below).
Repair or replace the foam as needed.

Notification letters will be sent to owners of
affected vehicles, requesting they contact their
local Certified Mitsubishi i-MiEV dealership to
schedule an appointment to have this recall
performed. If you are NOT a Certified
Mitsubishi i-MiEV dealer and a customer
contacts you regarding this recall, please refer
the customer to Mitsubishi Customer Relations
(888-648-7820), to assist the customer locate the
nearest Certified Mitsubishi i-MiEV dealership.
Some Certified Mitsubishi i-MiEV dealers have
been force allocated stock using a formula based
on the proximity and percentage of applicable
registered VINs by ZIP code. Parts shipments
were processed via the 'R' order type and started
shipping along with your scheduled stock order
beginning 03/07/2017. Dealers may place
additional orders via the MDL. Please refer to
Parts Bulletin 52-IM-01-17 for additional
information.
Dealers must review the Warranty Superscreen
to confirm if any vehicles in their new or used
vehicle inventories are affected, and conduct this
campaign prior to delivering them. When
checking for applicability of this campaign
(C1701E), please check for and complete any
other open campaigns. Always obtain the
customer's approval before completing a
campaign on a customer owned vehicle.

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The replaced inflator must be returned to Takata
directly for testing and analysis. Dealers must
follow the return shipping procedure outlined in
SR-17-001. Please note that the air bag inflator
return process for this campaign may be
different from other Takata air bag inflator
campaigns (e.g., SR-14-012, SR-15-007, and
SR-16-002).
Completion of this recall is an extremely
important initiative for MMNA. To support
completion of this recall, owners will be
informed that a rental/loaner vehicle will be
available to them during completion of this
recall. Please prioritize this repair in your shop
scheduling. To minimize inconveniences for
your customers, please ensure every eligible
customer is provided with a rental car upon
request.”

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IMPORTANT
Affected new or used inventory vehicles must be
repaired before the vehicle is delivered. Dealers
must check their inventory vehicles' VINs on the
Warranty Superscreen to verify whether the vehicle
is involved in a recall campaign. It is a violation of
Federal law for a dealer to deliver a new motor
vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the
notification under a sale or lease until the defect or
noncompliance is remedied.

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Technical Training Schedule
April 2017 − May 2017
Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below, contact your District Parts
& Service Manager for information about Mobile Training in your area.

EASTERN ZONE
New Jersey Technical Training Center

Atlanta Technical Training Center

WESTERN ZONE
California Technical Training Center

Dallas Technical Training Center

NEWS:
The all new Engine Repair curriculum launches April 1, 2017. It consists of a web-based introductory course (Engine Repair
Fundamentals, ERFW) and a 3-day classroom course (Engine Repair, ER1) conducted at Mitsubishi training centers only.
Technicians must successfully complete ERFW, ES1W, STV4, ME3W, and MED4 prior to enrolling in ER1.
Completion of the two new Engine Repair courses will be required for the 2017 DiamondPro Recognition Program. In addition,
beginning October 1, 2017, ERFW will be added as a required Core Course and ER1 will be added as a required Specialty Course.

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Saluting Mitsubishi DIAMONDPRO
MASTER ELITE
Technicians for 2016!
Information regarding award redemption will be announced soon.

MASTER ELITE TECHNICIANS

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Saluting Mitsubishi DIAMONDPRO
MASTER
Technicians for 2016!
Information regarding award redemption will be announced soon.

MASTER TECHNICIANS

Saluting Mitsubishi DIAMONDPRO
SENIOR
Technicians for 2016!
Information regarding award redemption will be announced soon.

SENIOR TECHNICIANS

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Saluting Mitsubishi DIAMONDPRO
SPECIALIST
Technicians for 2016!
Information regarding award redemption will be announced soon.

SPECIALIST TECHNICIANS

9

Saluting Mitsubishi DIAMONDPRO
SPECIALIST
Technicians for 2016!
Information regarding award redemption will be announced soon.

SPECIALIST TECHNICIANS

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TECHLINE

HOURS OF OPERATION:
Monday — Friday 6:30 am - 3:30 pm
Pacific Time
Techline is closed every THURSDAY
9:30 - 10:30 A.M for a staff meeting.

(800) 446-6064
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HOURS OF OPERATION:
Monday — Friday 7:00 am - 4:00 pm
Pacific Time
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.

MEDIC Hotline (800) 846-7575
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Since Tech Talk 228, the following
bulletins have been released.
2017 Technical Service Bulletins, Safety Recalls, & Service Campaigns
Date Posted
3/16/2017

Publication Number
TSB-17-00-001

Publication Title
Load Carrying Capacity Reduced Label Revised

Applicable Models
All Models with accessories added

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Since Tech Talk 228, the following
TINs/ATINs have been released.
2017 Technical Information Notices, Advance Technical Information Notices
Date Posted

Publication Number

Publication Title

Applicable Models

3/7/2017

ATIN-17-SR-001-A

i-MiEV Passenger Side Frontal Air Bag Inflator
Safety Recall Campaign

Certain 2012 & 2014 i-MiEV

3/17/2017

TIN-17-00-002

Panasonic Toughpad Recall

All Models

3/22/2017

TIN-17-31-001

Photo Required Condition (PRC) for TPMS
Sensor Replacement - Revised

2014 - 2017 Mirage and 2017 Mirage G4

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The following is a series of articles highlighting
significant events in Mitsubishi Motors' first 100 years.

1980: TURBOCHARGED DIESEL WITH SILENT SHAFT TECHNOLOGY
In 1976, Mitsubishi Motors developed the breakthrough
Silent Shaft engine technology, and licensed patents to
Porsche, Saab, and Fiat.
In 1980, Mitsubishi Motors engineered the world's first
energy-saving Turbo Diesel engine employing this Silent
Shaft technology.
1982: AMERICAN DEBUT
In 1982, the Mitsubishi Motors brand is introduced in
America with the launch of Tredia, Cordia, and Starion.

ON THE COVER: 2018 ECLIPSE CROSS
In February 2017, Mitsubishi Motors announced the name for its new compact SUV model. The 2018
Eclipse Cross debuted at the 87th Geneva International Motor Show, held in Geneva March 7-19, 2017.

2017 Mitsubishi Motors North America, Inc.

The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

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