sion
P. O. Box 1904
4
Dearborn, Michigan 48121

ber 2016
Septemb
Customer Satisfaction
S
Program
P
16B
B32
Programa de satisfacció
ón del cliente
e 16B32
Mr. John Sa
ample
123 Main Sttreet
Anywhere, USA
U
12345
Your Vehicle
e Identificatiion Number (VIN): 1234
4567890123
34567
At Ford Mottor Company
y, we are committed nott only to build
ding high qu
uality, depen
ndable produ
ucts, but
also to build
ding a comm
munity of hap
ppy, satisfied
d customers.. To demonsstrate that co
ommitment, we are
providing a no-charge Customer
C
Sa
atisfaction Prrogram for yyour vehicle with the VIN
N shown abo
ove.
ou
Why are yo
receiving this
notice?

On your vehicle,
v
the electronic
e
th
hrottle body m
may develop
p contamina
ation and
result in the
t vehicle entering
e
a prrotective low
w-speed mod
de accompan
nied by
illuminatio
on of the serrvice engine
e soon indica
ator (shown to the left). In this
mode, wh
hile engine power
p
and ve
ehicle speed
d are reduce
ed, the powe
er
steering, power braking, lighting, and climate
e control sysstems remain
n fully
functional.

What will Ford
F
and
your dealerr do?

In the inte
erest of custtomer satisfa
action, Ford Motor Comp
pany has au
uthorized
your dealler to replace
e the electro
onic throttle b
body free off charge (parrts and
labor) und
der the term
ms of this pro
ogram.
This Custtomer Satisffaction Progrram will be in effect until
September 30, 2017,, regardless of mileage. Coverage iis automatically
transferre
ed to subseq
quent owners
rs.

How long will
w it take?

The time needed for this repair iss less than o
one-half day.. However, due to
service sc
cheduling re
equirements,, your dealer may need your vehicle
e for a
longer pe
eriod of time..

What should you do?

Please ca
all your dealer without de
quest a servvice date for
elay and req
Customer Satisfaction Program 1
16B32. Provvide the dea
aler with the VIN of
your vehicle. The VIN
N is printed near your na
ame at the b
beginning off this
letter.
If you do not already have a servvicing dealerr, you can acccess
downer.com
m for dealer a
addresses, m
maps, and driving instructions.
www.Ford

 Cop
pyright 201
16 Ford Mo
otor Compan
ny

What should you do?
(continued)

Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Your vehicle may be equipped with a diagnostic feature called the Vehicle
Health Report which can inform you about all available recalls, as well as
other key vehicle health information. Please see
https://owner.ford.com/vehicle-health for more information.

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to electronic throttle body replacement. To verify eligibility and
expedite reimbursement, give your paid original receipt to your dealer before
March 14, 2017. To avoid delays, do not send receipts to Ford Motor
Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Visite nuestro sitio web para ver este anuncio en Español al siguiente
dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Para asistencia en
Español

Thank you for your attention to this important matter.
Ford Customer Service Division

 Copyright 2016 Ford Motor Company

The Lincoln Motor Company
4
P. O. Box 1904
Dearborn, Michigan 48121

Septemb
ber 2016
Customer Satisfaction
S
Program
P
16B
B32
Programa de satisfacció
ón del cliente
e 16B32
Mr. John Sa
ample
123 Main Sttreet
Anywhere, USA
U
12345
e Identificatiion Number (VIN): 1234
4567890123
34567
Your Vehicle
At The Linco
oln Motor Co
ompany, we are committted not onlyy to building high quality,, dependable
e
ed customerrs. To demo
products, bu
ut also to building a com
mmunity of ha
appy, satisfie
onstrate that
commitment, we are pro
oviding a no-charge Cus
stomer Satissfaction Prog
gram for you
ur vehicle witth the
VIN shown above.
a
ou
Why are yo
receiving this
notice?

On your vehicle,
v
the electronic
e
th
hrottle body m
may develop
p contamina
ation and
result in the
t vehicle entering
e
a prrotective low
w-speed mod
de accompan
nied by
illuminatio
on of the serrvice engine
e soon indica
ator (shown to the left). In this
mode, wh
hile engine power
p
and ve
ehicle speed
d are reduce
ed, the powe
er
steering, power braking, lighting, and climate
e control sysstems remain
n fully
functional.

What will Lincoln
L
and
your dealerr do?

In the inte
erest of custtomer satisfa
action, The L
Lincoln Moto
or Company has
authorize
ed your deale
er to replace
e the electronic throttle b
body free of charge
(parts and
d labor) under the termss of this prog
gram.
This Custtomer Satisffaction Progrram will be in effect until
September 30, 2017,, regardless of mileage. Coverage iis automatically
transferre
ed to subseq
quent owners
rs.

How long will
w it take?

The time needed for this repair iss less than o
one-half day.. However, due to
service sc
cheduling re
equirements,, your dealer may need your vehicle
e for a
longer pe
eriod of time..

What should you do?

elay and req
Please ca
all your dealer without de
quest a servvice date for
Customer Satisfaction Program 1
16B32. Provvide the dea
aler with the VIN of
N is printed near your na
ame at the b
beginning off this
your vehicle. The VIN
letter.
If you do not already have a servvicing dealerr, you can acccess
www.Linc
colnowner.co
om for deale
er addressess, maps, and
d driving insttructions.

 Co
opyright 20
016 The Li
incoln Moto
or Company
y – A Ford Motor Com
mpany Brand
d

What should you do?
(continued)

The Lincoln Motor Company wants you to have this service action
completed on your vehicle. The vehicle owner is responsible for making
arrangements to have the work completed.
Your vehicle may be equipped with a diagnostic feature called the Vehicle
Health Report which can inform you about all available recalls, as well as
other key vehicle health information. Please see
https://owner.lincoln.com/vehicle-health for more information.

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to electronic throttle body replacement. To verify eligibility and
expedite reimbursement, give your paid original receipt to your dealer before
March 14, 2017. To avoid delays, do not send receipts to The Lincoln Motor
Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Visite nuestro sitio web para ver este anuncio en Español al siguiente
dirección: https://es.owner.lincoln.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Para asistencia en
Español

Thank you for your attention to this important matter.
The Lincoln Motor Company