Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

September 7, 2016
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 16B15
Certain 2007-2008 Model Year Ranger Vehicles
Driver Airbag Inflator Replacement

AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Ranger

2007-2008

Twin Cities

January 9, 2006 through August 18, 2008

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
This program is a proactive effort to gather parts for a joint investigation by Ford and the National
Highway Traffic Safety Administration (NHTSA). Ford is voluntarily conducting this program to
replace certain airbag inflators manufactured by Takata Corporation on vehicles always registered
and always residing in Arizona, Florida, or Michigan. The replacement inflators being installed contain
no enhancements and are identical to the inflators being removed. The purpose of this program is to
obtain field parts for testing being administered by Takata.
A defect determination has not been made.
SERVICE ACTION
Dealers are to replace the driver airbag inflator. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
NOTE: All original replaced airbag inflators must be returned to Takata Corporation. Do NOT return
parts replaced under this program through the Regional Core Recovery Center. Refer to
Attachment IV – Inflator Return Shipping Instructions.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 12, 2016. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Inflator Return Shipping Instructions
Owner Notification Letter

 Copyright 2016 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Michael A. Berardi

 Copyright 2016 Ford Motor Company

ATTACHMENT I
Page 1 of 1
Customer Satisfaction Program 16B15
Certain 2007-2008 Model Year Ranger Vehicles
Driver Airbag Inflator Replacement
OASIS ACTIVATION
OASIS will be activated on September 7, 2016.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 7,
2016. Owner names and addresses will be available by September 23, 2016.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
STOCK VEHICLES
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
SOLD VEHICLES
 Owners of affected vehicles will be directed to dealers for driver airbag inflator replacement.
 Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
 Service other affected vehicles identified in OASIS which are brought to your dealership.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (16B15) is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA.
 PROGRAM TERMS: This program will expire when a sufficient number of field parts have
been returned for testing. There is no mileage limit for this program. An updated dealer
bulletin will be posted and OASIS and FSA VIN lists will be turned off when this program
expires.

 Copyright 2016 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 16B15
Certain 2007-2008 Model Year Ranger Vehicles
Driver Airbag Inflator Replacement
LABOR ALLOWANCES
Description
Replace Driver Airbag Inflator

Labor Operation

Labor Time

16B15B

0.4 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

7L5Z-10044A74-A

Driver Airbag Inflator Kit

Order Quantity
1

NOTE: All original replaced airbag inflators must be returned to Takata Corporation.
The DOR/COR number for this program is 51052.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
All original replaced airbag inflators must be returned to Takata Corporation. Do NOT return parts
replaced under this program through the Regional Core Recovery Center. Each airbag inflator
kit includes a return shipping label. Refer to Attachment IV – Inflator Return Shipping Instructions.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2016 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 2
CUSTOMER SATISFACTION PROGRAM 16B15

Certain 2007-2008 Ranger Vehicles — DRIVER Airbag Inflator
Replacement
OVERVIEW
This program is a proactive effort to gather parts for a joint investigation by Ford and the National Highway
Traffic Safety Administration (NHTSA). Ford is voluntarily conducting this program to replace certain
airbag inflators manufactured by Takata Corporation on vehicles always registered and always residing
in Arizona, Florida, or Michigan. The replacement inflators being installed contain no enhancements and
are identical to the inflators being removed. The purpose of this program is to obtain field parts for testing
being administered by Takata. A defect determination has not been made. Dealers will remove the airbag
from the vehicle and replace only the inflator portion of the airbag. The original (old) inflator will be placed
into the packaging from the new inflator and shipped to Takata Corporation using the included return
shipping label.

SERVICE PROCEDURE
WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may

result in injury.
NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are
present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn
the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement.
NOTE: The ignition must remain OFF until this service procedure is completed.
1. Remove the driver airbag from the vehicle. Please follow the WSM procedures in Section 501-20B.
2. Set the airbag face down onto a surface that will not scratch or damage the airbag face.
WARNING: Do not allow any debris on or around airbag once the inflator is removed.

CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2016

ATTACHMENT III
PAGE 2 OF 2
CUSTOMER SATISFACTION PROGRAM 16B15

3. Remove and discard the four airbag inflator retaining nuts from the driver side airbag. See Figure 1.

AIRBAG
INFLATOR

NUTS

NUTS

ALIGNMENT
TAB

1625A

FIGURE 1
4. NOTE: In order to verify the correct airbag inflator is installed, mark the old airbag inflator with a felt tip

marker prior to removal.
Remove the airbag inflator and set aside for return shipping. See Figure 1.
5. NOTE: The new airbag inflator must be installed in the same orientation as the original part.
Install the new inflator into the driver airbag. Verify the alignment tab on the airbag housing is aligned
with the cut-out on the inflator. See Figure 1.
6. Install four new airbag inflator nuts onto the driver airbag. See Figure 1.
• Tighten to 6.5 Nm (57 lb-in).
7. Re-install the driver airbag. Please follow the WSM procedures in Section 501-20B.
NOTE: Confirm that the Airbag Readiness light still indicates no SRS faults are present.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

STUD FOR
8. Provide the part and packaging to the appropriate dealership personnel for return shipmentMISSING
to Takata.NUT
NOTE:

PLACE
COPY HERE
All original replaced airbag inflators must be returned to Takata Corporation. Each
airbag
inflator kit includes a return shipping label. Refer to the special return shipping instructions
PLACE
been COPY HERE
located in the packaging with the new airbag inflator. A copy of these instructions have
posted as Attachment IV for your convenience.
PLACE COPY HERE

CPR © 2016 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
7/2016

48 STATE FEDEX GROUND SHIPMENT PREPARATION
As the shipper, you are responsible for proper packing and document completion. The person packaging the inflator must have received hazardous material training per 49CFR 172.702,
and the training records must be on file at your dealership. The US Department of Transportation will impose substantial fines and/or penalties on the shipper if either packaging,
labeling or documentation is not properly prepared and Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years.
IMPORTANT: Do not deploy any inflator. Return the used inflator within 1-2 business days. The person packing the used inflator must read and follow the provided instructions.
NOTE: Dealers in Hawaii, Puerto Rico, and US Virgin Islands CANNOT follow these shipping instructions. The dealer MUST contact the following Takata USA representative directly for
shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email: [email protected]

1. Shipping Documents

5. Shipping Documentation Instructions (Cont.)

OP 900PRP Hazardous Materials Certification Form

a) Fill in the following on the FedEx
Copy and the customer copy:

FedEx Ground Shipping Label

•
•
•

Shipper Name
(dealer)
Address
CCN

1)

Dealership Name
Address
CCN

1)
2)

b) Date the FedEx Copy and
2)
Customer copy (MM/DD/YY)

Dealership Name
Address
CCN

1)
2)

FedEx Ground Shipping Envelope

6. Shipping Documentation Instructions (Cont.)
a) Peel off the SHIPPER RECEIPT from the top of the FedEx Ground PRP Shipping
label, place it in the Tracking ID box on the Customer Copy of the OP 900PRP
form.
3)

2. Packing Instructions
a) Confirm box is in acceptable condition. If a new box
is needed, follow the New Box instructions located
on the next page.

b) Peel off the RECEIPT & SHIPPER NUMBER from the top of the FedEx Ground
PRP Shipping label, and place it in the Tracking ID box on the FedEx copy. 4)

b) Place the un-deployed air bag inflator in
the “cradle” of the box insert.

4)

3)

3. Closure Instructions
a) Close the top box flap, per box closure instructions located on front panel of
box.

7. Shipping Documentation Instructions (Cont.)
a) Separate the FedEx Copy and
Customer Copy of the OP 900PRP
form. Keep the FedEx copy with
the box. Attach the Customer
Copy to the Repair Order.
Note: Dealers must retain the Customer
Copy of OP 900PRP form in their records
for 2 years.
Dealership Copy

4. Shipping Documentation Instructions
a) Separate the bottom 4 labels (OP 900PRP form), place them in the FedEx
Ground envelope, remove the backing and firmly place on bottom side of box.

b) Peel off the Box Copy of the OP 900PRP form and firmly apply to the front
side of the box.

8. FedEx Ground PRP Shipping label
a) Fill in Shipper Name & Address in the upper section of the
FedEx Ground Shipping label. Note: (RMA# is not required).
b) Peel off the backing of the FedEx Ground PRP Shipping label
and affix to top of box to left of the Class 9 label.
2)
•
Use the scribe line on the box as a guide
•
The FedEx Ground PRP Shipping label must not touch any
portion of the printing to the right of the
scribe line.
c) Provide the package and the FedEx Copy of
The OP 900PRP form to the FedEx Ground Driver.
Note: If you don’t
receive regular
pickups from Fed-Ex,
call 800-463-3339
to schedule a
pickup of the package.

2)

1)

1)

Requesting a New Box / Shipping Labels
If a new box or replacement shipping labels are needed, please contact a Takata USA representative listed below by phone or email to request
replacement materials.

Primary Contact: Miguel Prigadaa - Tel #: 210-250-5078
E-Mail: [email protected]
To help expedite your request, please be prepared to provide the following information:
a) Serial number on the original box
b) What Type of shipping material needed
• OP-900prp Hazardous Materials Certification Form
•
FedEx Ground Shipping Label
•
FedEx Ground Shipping Envelope
c) Dealer Shipping Information
•
Contact name
•
Dealer address
•
Phone Number

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

September 2016
Customer Satisfaction Program 16B15
Programa de satisfacción del cliente 16B15
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed to building high quality, safe and dependable products. To
demonstrate that commitment, we have pre-selected your vehicle to replace the Takata driver airbag
inflator free of charge for a limited time as part of an important safety research study being conducted
in conjunction with the National Highway Traffic Safety Administration. Ford understands that
supporting this effort can be an inconvenience, but asks that you contribute to this important effort at
your earliest convenience. Your participation will help ensure your safety and the safety of others who
may be involved in a crash.
This is not a safety recall. You should know that the Takata inflator in your vehicle is different from
Takata inflators that have been recalled. We are collecting these parts to confirm their performance
after being in service in your vehicle for many years.
Why are you
receiving this
notice?

This program is a proactive research effort by Ford Motor Company, in
coordination with the National Highway Traffic Safety Administration
(NHTSA), to gather certain airbag inflators manufactured by Takata for
research. Ford Motor Company is voluntarily conducting this program to
obtain field parts from certain geographic locations for testing and
evaluation. No defect or safety concern has been identified on these airbag
inflators.

What will Ford and
your dealer do?

For the purposes of this research program, Ford Motor Company has
authorized your dealer to remove the driver airbag inflator from your vehicle
and replace it with a new airbag inflator free of charge. The new
replacement inflators being installed contain no enhancements and are
identical in design and construction to the inflators being removed. Because
the replacement inflator is new, the principal difference between the two
parts is that your present inflator has been in your vehicle for many years.

How long will it take?

The time needed to exchange your old inflator for a new one is less than
one-half day. However, due to service scheduling requirements, your dealer
may need your vehicle for a longer period of time. You can minimize any
inconvenience by contacting your dealer and making specific arrangements
in advance.

 Copyright 2016 Ford Motor Company

What should you do?

Please call your dealer without delay and request a service date for
Customer Satisfaction Program 16B15. Provide the dealer with the VIN of
your vehicle. The VIN is printed near your name at the beginning of this
letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current owner,
please feel free to forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting this service performed promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Visite nuestro sitio web para ver este anuncio en Español al siguiente
dirección: https://es.owner.ford.com/recall.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

Para asistencia en
Español

Thank you in advance for your support of this important research matter.
Ford Customer Service Division

 Copyright 2016 Ford Motor Company