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TECHNICAL SERVICE BULLETIN
SYNC 3 – No Rear View Camera Image At Freezing Ambient Temperatures - Built On 01-Jul-2015 And Through 31-Dec2016

17-2068
18 April 2017

Model:
Ford
2016-2017 Edge
2016-2017 Escape
2016-2017 Expedition
2016-2017 Fiesta
2016-2017 Flex
Lincoln
2016-2017 MKC
2016-2017 MKT
2016-2017 MKX
2016-2017 Mustang
2016-2017 Navigator
2017 F-Super Duty
2016-2017 Taurus
2017 Explorer
Issue: Some 2016-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator, Taurus, 2017 Explorer and F-Super Duty vehicles equipped with SYNC 3 and
built on 1-Jul-2015 and through 31-Dec-2016 may exhibit a SYNC display message of Please check your surroundings for safety along with no rear view camera image when in reverse
gear. This will occur only at ambient temperatures ranging from -5 °C to 5 °C (23 °F to 41 °F). This maybe due to a temperature dependent issue within the APIM module.
Action: Follow the Service Procedure steps to correct the condition.
Parts
Part Number Description
14G371

See Parts Catalog For Specific Application

Quantity
1

Warranty Status:
Labor Times
Operation
No.

Description

Time

2016-2017 Edge: Diagnose And Replace The APIM Following The Service Procedure Includes Time To Complete The 1878 Form (Do Not Use With Any Other
Labor Operations)

172068A

1.2
Hrs.

2017 F-Super Duty, Explorer: Diagnose And Replace The APIM Following The Service Procedure Includes Time To Complete The 1878 Form (Do Not Use
With Any Other Labor Operations)

172068B

0.9 Hr.

2016-2017 Expedition, Navigator, Flex, MKC And MKT: Diagnose And Replace The APIM Following The Service Procedure Includes Time To Complete The
1878 Form (Do Not Use With Any Other Labor Operations)

172068C

1.0 Hr.

2016-2017 Fiesta: Diagnose And Replace The APIM Following The Service Procedure Includes Time To Complete The 1878 Form (Do Not Use With Any
Other Labor Operations)

172068D

0.7 Hr.

2016-2017 MKX, Taurus: Diagnose And Replace The APIM Following The Service Procedure Includes Time To Complete The 1878 Form (Do Not Use With
Any Other Labor Operations)

172068E

1.4
Hrs.

2016-2017 Mustang: Diagnose And Replace The APIM Following The Service Procedure Includes Time To Complete The 1878 Form (Do Not Use With Any
Other Labor Operations)

172068F

1.3
Hrs.

2016-2017 Escape: Diagnose And Replace The APIM Following The Service Procedure Includes Time To Complete The 1878 Form (Do Not Use With Any
Other Labor Operations)

172068G

0.8 Hr.

Repair/Claim Coding
Causal Part:

14G371

Condition Code: 42

Service Procedure
1. Was the vehicle built on or after 01-Jul-2015 and through 31-Dec-2016?
(1). Yes – proceed to Step 2.
(2). No – this article does not apply. Refer to Workshop Manual (WSM), Section 413-00 for normal diagnostics.
2. Is the customer reporting a SYNC display message of Please check your surroundings for safety along with no rear view camera image when in reverse gear which occurs during an
ambient temperature range of -5 °C to 5 °C (23 °F to 41 °F)? (Figure 1)
(1). Yes - proceed to Step 3.
(2). No - this article does not apply. Refer to WSM, Section 413-00 for normal diagnostics.
Figure 1

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3. Start the engine and set the heating ventilation air conditioning (HVAC) controls to maximum heat with blower speed on high. Run the engine until it reaches normal operating
temperature. This will allow the accessory protocol interface module (APIM) to reach normal operating temperature. Is the SYNC system displaying a message of Please check your
surroundings for safety along with no rear view camera image when in reverse gear (Figure 1)?
(1). Yes - this article does not apply. Refer to WSM, Section 413-00 for normal diagnostics.
(2). No - replace the APIM. Refer to WSM, Section 415-00.
Record the outside air temperature displayed on the SYNC 3 screen at the time of the failure in the technician description section of the 1878 form.

© 2017 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that
may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck.
Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated
otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information
is available through Ford Motor Company's on-line technical resources.

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