NHTSA ID Number: 10108914
Manufacturer Communication Number: SPL-30-0569
TSB/Document Date: 2017-07-31
Summary
Dealer Metrics Reporting Tools. As part of our strategy to develop the impact of the new DCS Portal,announcement of the launch of some useful commercial metrics.
ASTON MARTIN
CLIENT SERVICES
SERVICE POLICY LETTER
Reference number:
SPL-30-0569
Issued: 1 September 2016
Subject:
Dealer Metrics Reporting Tools
Applicable to:
All Dealers
Distribute to:
After Sales Manager
Warranty Staff
Executive Manager
Technician(s)
Service Manager
Parts Staff
Sales Manager
Dear Colleagues,
As part of our strategy to develop the impact of the new DCS Portal, we are pleased to announce the launch of some
useful commercial metrics. You can find these under the header tab, “REPORTING”. If you click on this tab, a menu page
that is titled “DEALER REPORTS” will show.
These tools will provide you with a suite of Key Performance Indicators (KPIs) and other business metrics to enable
optimisation across the key areas of your business.
Reports that are available include:
Report Type
Claim Submission Times (Dealer)
Claim Submission Times (Dealer Group)
ePDR vs Warranty Claims (Dealer)
ePDR vs Warranty Claims (Dealer Group)
Extended Warranty/Extended Service Contract Customer Purchased (Dealer)
Extended Warranty/Extended Service Contract Customer Purchased (Dealer Group)
Global Training (Dealer)
Global Training (Dealer Group)
Missed Campaigns - Cars in Manufacturer’s Warranty Period (Dealer)
Missed Campaigns - Cars in Manufacturer’s Warranty Period (Dealer Group)
Outstanding Campaigns (Dealer)
Outstanding Campaigns (Dealer Group)
Overview (Dealer)
Overview (Dealer Group)
Part Sales Month Quarter Year (Dealer)
Part Sales Month Quarter Year (Dealer Group)
Warranties/Extended Service Contract Expiring 3 Months (Dealer)
Warranties/Extended Service Contract Expiring 3 Months (Dealer Group)
If you already have a user ID for the DCS Portal then this will be live for you now.
Note:
Because of system updates, some reports may not be active at all times.
This report content will continue to evolve and more features will be added in the future.
September 2016
Page 1 of 2
SERVICE POLICY LETTER
TECHNICAL POLICY LETTER
SPL-30-0569
Please make sure that this information is cascaded to all of the applicable personnel in your Dealership. If you have any
questions about this Policy Letter, please speak to Client Services on Tel: +44 (0) 1926 644722.
Thank you for your continued support.
Yours faithfully
Phil Eaglesfield
General Manager, Client Services.
September 2016
Page 2 of 2
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TSB/Document ID: SPL-30-0569
Replacement Service Bulletin Number:
MFR Communication Date: 2016-09-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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