June 2015

iNFormation

ally includes a Campaign Expiration Date, which is
clearly indicated within the text of the Service Bulletin and on the Service Bulletins home page on iN.

Service Campaign Types
Depending on the situation, American Honda will
conduct service campaigns to repair or improve its
powersports products; the official documentation
for any service campaign is the Service Bulletin.

Type o r select an option

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Year

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Keyword

Ti1teiDescnp1ton lul

Here are some brief descriptions and examples of
the different types of Service Bulletins:

Product Recall
A Product Recall is related to safety or emissions
defect or noncompliance. A Product Recall has no
time limit, and remains active until all the affected
vehicles are repaired. In fact, it's a violation of
federal regulation to sell any recall affected
unit (off road and used products as well) without first completing the recall remedy.
A critical thing to remember about a Product
Recall is that a vehicle may be unsafe until the
recall work has been performed - if your dealership fails to perform a recall while the affected
vehicle is in your dealership and a crash occurs at
a later date, your dealership can be held legally
responsible.

Product Update
A Product Update is not safety related, but it
requires that all affected vehicles, as indicated in
the Service Bulletin, be updated with improved
parts or a service procedure. A product update usu-

Issue Dateli:ill Expi~:.:r:~~~e lii:i

SAFETY RECA LL: 2014 -201 5 CBR1 000 S Rear Shoc k Absorber Repai r

{CBR1000S # H
Th ~ Ser.r ice BuDetin informs d ealers of a SA.FETY RECALL to repai" the rear shock
absorber on affect ed model yea r 201 4-2015 CBR1 ODDS (CBR1000RR SP)
motorcycles

0-4115.12015

20 14 NC700XJXDTru nk Lock Repa ir - Product Update Campaign
(NC700X/XD # 3>

There are various types of Service Bulletins,
including Product Recalls, Product Updates, Product Improvement Campaigns, and Warranty
Extensions. Additional information regarding Service Bulletins is available on iN through the Online
University as Self-Study Module WM A02SL Service Library. Additionally, there is yet more info
included in the Warranty Policy and Procedures
Manual, available on iN. We strongly encourage
you to familiarize yourself with this information.

...

Service Bulletins
Mode l

Th S Service Bulettl describes a Product Update Campaign to repai" the trunk lock
on affected 2014 model year NC700X alld NC700XO rmtorcydes

20 14 t~C7Q0X/XD Combination Ueter Replacement - Product Update
Cam pa ign (tK700XIXD #2}
This Service Bu letlfl describes B Product UpdBle CBmpaign lo re plBce the
corTilillBlicrn meter on Bl 20 14 ITOOel yeBr NC700X Bnd NC700XD motorcycles

12/05J2014

12/31/2019

11121/2014

1213,112019

But don't just glance over Product Updates or any
service campaign and assume that every vehicle
needs the same procedure - you need to carefully
follow the instructions in the Service Bulletin as
repairs applied to non-qualified vehicles will not be
warranty reimbursed.

Product Improvement
A Product Improvement offers an improved part
for a service issue that may or may not affect a
customer's vehicle. Customers are directed to
see their Honda dealer if they have a problem or
want more information, and the Product Improvement usually includes a specific expiration date.
A Product Improvement should only be performed
if the vehicle actually has the problem outlined in
the bulletin, and the dealer should not solicit
repairs from a customer or perform unneeded
repairs on customer vehicles. Again, carefully read
the detailed instructions in the Service Bulletin.

Warranty Extension
A Warranty Extension offers an additional warranty term and possibly improved part or component for the affected vehicle. Like a Product
Improvement campaign, this should be performed
only if the vehicle has the problem outlined in the
bulletin. A dealer should not solicit or perform
unneeded repairs on customer vehicles.
The bulletin will clearly indicate how to test and
then only if necessary replace the part in question.

Remember: the parts may be called in, and if
they're not defective, your warranty claim may be
debited.

Resources
Remember: it's a Honda Dealer responsibility to
participate in these service campaigns when a bulletin is issued. For your reference, a listing of all
current service campaigns is available on iN by following this path:
Service > Service Publications > Service Bulletins

When a vehicle comes in for service, be sure to
use the Unit Information utility on iN to check for
outstanding Service Campaigns:
Service> Unit/Customer Information> Unit Information

clearance will suddenly change. If you suspect
loose valve seats, first set the valve clearances to
spec. Then run the engine under load until it starts
to clatter. Allow the engine to cool and re-check
the valve clearances. If they've changed significantly, you can bet that a valve seat(s) has come
loose from the head. Replace the cylinder head as
an assembly.

On-Road

~------CMX250, CBR250R, CBR300R,
CB300F, CRF250L

Premature Clutch Wear?

All Models
2015 & Later Water Cooled Models

Blue Is the New Green
Due to emerging environmental regulations,
Honda Type 2 Blue coolant will now be "factory
fill" in Powersports products, starting with model
year 2015. So when you're doing a PDI or other
initial services on these late-model vehicles, don't
be alarmed at the sight of blue engine coolant. Not
all Honda powersports factories have switched
over to the blue coolant yet, so some models will
still have the green coolant in them.
The important thing to remember is that the blue
stuff is compatible with the familiar green stuff, so
there's no problem if you need to mix them. The
new blue coolant is available through normal parts
channels.
Coolant, Type 2 (Blue) 1 Gallon
P/N OL999-9011 (Shipped by the case: 6 gallons)

Air Cooled Singles

Excessive Top-end Noise
When Hot
Sometimes on high mileage air-cooled singles,
especially those that have been left idling for prolonged periods, the valve seats can come loose
from the cylinder head casting when the engine is
hot. Your first clue that this is the case is a sudden
increase in top-end noise after the engine gets hot.
The other indicator is that the measured valve

These entry level models are selling as well as
ever, and that means there's a another generation
of new riders getting into motorcycles who will
need some coaching on clutch technique and
motorcycle maintenance. New riders have a tendency to slip the clutch a lot as they're learning to
negotiate the friction zone on their new motorcycle. As a result Honda has experienced an up-tick
in warranty claims for "burned out" clutches on
these entry level models.
As is common knowledge, clutch plates are a
wear item and subject to periodic replacement
over the life of the vehicle. Unless there is clearly
a manufacturing defect, clutch plates are not eligible for warranty replacement. That said, let's look
at some tactics for helping new riders avoid prematurely burning out their clutch plates:
• Encourage customers to take a hands-on rider
training course. This will develop their skill and
confidence in using the clutch properly.
• Some new riders think there's something
wrong if the clutch lever is "loose," so they
over-tighten the cable, not realizing that they're
creating a slipping clutch problem.
• Educate the customer why there is a required
amount of clutch lever freeplay; because freeplay decreases as the clutch pack wears. Show
the customer how to properly adjust clutch freeplay as indicated in their Owner's Manual.
• Inform the customer at unit delivery that clutch
wear is not covered by warranty. Help them
understand that correct riding technique and regular maintenance will promote clutch durability.

GL 1800/A & ST1300AIPA

ABS Modulator Angle
Sensor
When following Step 6 of the Service Manual
troubleshooting procedures for ABS Indicator
Problem Codes 6 and 7 (Front/Rear crank angle
sensor system), you will be directed to "swap"
modulators by exchanging the front and rear modulator connectors. If the troubleshooting solution
ends up as "faulty front/rear modulator assembly," first try replacing the crank angle sensor with
a known good part, as this will usually fix the problem without the labor and expense of replacing
the entire modulator.
FRONT MODULATOR

REAR MODULATOR

\\

ber, use the Parts Catalog and select the correct
model year and "Area" (trim level). Then use the
Part Search tool and plug the above part number
prefix into the field and click SEARCH; the Wire
Harness window will be displayed and the full part
number highlighted in the parts list.

Off-Road
2006-2014 TRX450RIER

Front Wheels Wobble After
Set-Up? Oops!
As always, when setting up any Honda Powersports vehicle you should refer to the model-specific Set-Up Instructions every step of the way
while doing the job. Case in point; there are two
shipping washers installed on the front hubs of
TRX450R that must be removed when the unit is
unpacked during Set-Up/PDI. Failure to remove
the washers before front wheel installation will
result in wobbling front wheels that are hard to
detect at walking speed, but are sure get the new
owner's attention in a big way on their first ride.
So don't blow it; make sure that the washers are
removed from the front hubs and discarded as
indicated in the Set-Up Instructions.
SHIPPING WASHER

The crank angle sensor is not shown as an available part within the Parts Catalog, however it can
be ordered through normal parts channels.
Sensor Assy., Angle

P/N 57900-MCA-971

GL1B00AII

Intermittent Trunk Lock or
Rear Speaker Trouble:
Additional Information
In the April 201 5 edition of The Wrench we ran an
article with the above name but failed to include
some critical parts information. Please refer to the
original article for the diagnostic and repair information, and then use the following part number if
you find a damaged trunk unit sub wire-harness.
For GL 1800 with rear speakers:
P/N 32140-MCA-***
The part number suffix will differ by model year
and vehicle trim level. To get the whole part num-

The Tool Chest

~-~

Revised Service Tool News
Bulletins
STN #1 - Required Tools & Equipment
This Service Bulletin includes the complete list of
special tools as well as required shop equipment
necessary to adequately service Honda powersports products. The latest edition of STN #1 supersedes the previous edition dated August, 2011.

STN #24- Special Tool Cabinet/Board
Layout Reference

From January through April, the following materials were mailed to your dealership or posted on iN:

This Service Bulletin includes links to special tool
cabinet/board graphic references that show the
correct location of each special tool within the
storage system. STN #24 also includes a printable
Special Tool Cabinet Index sheet that allows users
to quickly locate tools within the storage cabinet
by their tool number.

Service Manual Conversion Stickers

Check out both bulletins on iN by following this
path:

Be sure to apply the conversion stickers to the
appropriate Service Manual cover right away.
2008-2015 CBR 1000RR/RA/RS

2003-2015 NPS50

2014-2015 CB R650F/FA

1996-2015 CMX250

2012-2015 NC700X/XD

2013-2015 CB R500R/RA,
CB500F/FA, CB500X/XA

2014-2015 GL 1800C

2003-2015 ST1300/A,
ST1300P/PA

2011-2015 CB1000R

2014-2015 NSS300/A

2013-2015 NCH50

2014-2015 CTX700/D,
CTX700N/ND

2015-2015 GROM125

2013-2015 CRF250L

2014-2015 VFRS00F/FD

2014-2016 TRX500 Series

Service> Tools> Special Tools

Parts

New Moly 77 Paste
The new Honda Moly 77 Assembly Paste replaces
the old Moly 60 product and is packaged in a convenient squeeze tube that allows for easy application directly to the desired area, thereby reducing
waste and mess. Available in a single, 2.65 oz
tube.

Moly Paste (M77)

P/N 08798-9010

Service Manual Revision Pages
Be sure to apply the revision pages to the appropriate Service Manual right away.
• 2014-2015 CBR650F 2014-2015 CBR650F/FA
Revision Pages (2)

Service Manuals
This manual replaces P/N 61 H R301 (2014-2015
TRX420 Series), be sure to remove the old manual
from your Service Library.
• 2014-2016 TRX420 Series Service Manual

M-77 MOLY PASTE
P/N 08798-9010

Set-Up Instructions
The below Set-Up Instructions were posted to iN,
be sure to print a copy of each and organize it with
your other set-up material; either for your set-up
staff or set-up company.

Service Library

---~

Recent Service Information
Mailings and Postings
A well maintained Service Library is an indispensable resource for ensuring maximum Service
Department productivity.

2015 NC700X/XD

2015 CMX250

2015 NPS50

2015 CBR650F/FA

2015 CB1000R

2015 MRT260

2015 GL 1800C

2015 NCH50

2015 ST1300PA

2015 NSS300/A

2015 GROM125

2015 CB500X/XA

2015 CB500R/RA

2015 VFRS00F/FD

2015 CTX700/D/N/
ND

2016 TRX500F E1/
FE2/FM1/FM2

2016 TRX500FE1/
FE2/FM 1/FM2

2016 TRX420TE1/
TM1

2016 TRX420FE1/
FM1/FM2

2016 TRX420FA1/
FA2

4fHONDA

THE WRENCH

©2015 American Honda Motor Co., Inc. All Rights Reserved. Published by: AHM Motorcycle Service Communications, 1919 Torrance Blvd., Torrance, CA 90501.
All suggestions become the property of American Honda Motor Co., Inc. Sending a suggestion gives American Honda permission to publish it without further
consideration. *The information in this article is for authorized Honda PWC or MUV dealers only (applicable only if a PWC or MUV article is included in the issue).
Editor Robert Heilbron

E-mail The Wrench at [email protected]

MSN 15448 (1505)