VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:

August 16, 2016

To:

Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator

Subject: Upcoming Service Action 80C1 - High-Voltage Heater Element
2016MY Volkswagen e-Golf

IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
We would like to inform you of an upcoming Service Action. Please refer to the attached Campaign
Data Sheet for additional information.
This repair must only be performed by an authorized Volkswagen dealer certified to conduct repairs on
e-Golf vehicles.
Dealers must ensure that every affected inventory vehicle has this campaign completed before delivery
to consumers.
If you have any questions or require additional assistance, please contact Warranty. As always, any
press inquiries should be directed to Volkswagen Public Relations.
Volkswagen Customer Protection
Attachment: Campaign Data Sheet (1)

80C1/8K

CAMPAIGN DATA SHEET
CAMPAIGN TYPE
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
TOPIC
PROBLEM DESCRIPTION

CORRECTIVE ACTION
DEALER REQUIREMENTS - e-GOLF

CUSTOMER NOTIFICATION DATE
ELSA VISIBILITY DATE
OMD Web VISIBILITY DATE
VEHICLE COUNT

I

TOTAL AFFECTED

APPROXIMATE REPAIR TIME

Service Action

80C1
United States
2016MY Volkswagen e-Golf
High-Voltage Heater Element
The heater element for high-voltage heating may have been damaged in
production. When high heating performance is required, this damage can lead
to failure of the heater element. If the element fails, the driver will be alerted to
the condition by illumination of the red central warning light in the instrument
panel and messages in the instrument panel display.
Replace high-voltage heater.
This repair must only be performed by an authorized Volkswagen dealer
certified to conduct repairs on e-Golf vehicles.
August 2016
On or about August 17, 2016
On or about August 17, 2016
USA: 413

CANADA: 0

Up to 180 TU

SPECIAL TOOLS NEEDED?

SEE WORK PROCEDURE

PARTS REQUIRED

SEE WORK PROCEDURE

INITIAL PARTS ALLOCATION

EXPIRATION DATE
ADDITIONAL INFORMATION

Parts will be allocated prior to owner notification. If your dealership is at the
weekly Upper Order Limit for 12E998152A, please request additional parts via
email to upperorderlimits@vw.com. For 5QE819013AB, please email Special
Services at vwoaspecialservices@vw.com with VIN to order.
December 31, 2018
Dealers must ensure that every affected inventory vehicle has this campaign
completed before deliverv to consumers.

IMPORTANT! To ensure that ALL of your personnel are a\fvare of this action before receiving questions from any customer, please share this information Vvith ALL personnel
'Mlo have campaign-related responsibilities, including service writers, technicians, parts employees, vvarranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.

Service Action
Code:80C1
Subject
Release Date
Affected Vehicles

High-Voltage Heater Element
August 17, 2016

U.S.A.:

2016 MY e-Golf

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the Q!1£f. valid campaign inquiry & verification source.

Problem Description

Corrective Action
Dealer Requirements e-Golf
Parts Information

Code Visibility

,/

Campaign status must show "open."

,/

If Elsa

shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

The heater element for high-voltage heating may have been damaged in production. When high
heating performance is required, this damage can lead to failure of the heater element. If the
element fails, the driver will be alerted to the condition by illumination of the red central warning
light in the instrument panel and messages in the instrument panel display.
Replace high-voltage heater.
This repair must only be performed by an authorized Volkswagen dealer certified to conduct
repairs on e-Golf vehicles.
Parts will be allocated prior to owner notification. If your dealership is at the weekly Upper Order
Limit for 12E998152A, please request additional parts via email to upperorderlimits@vw.com.
For 5QE819013AB, please email Special Services at vwoaspecialservices@vw.com with VIN
to order.
On or about August 17, 2016, affected vehicles will be listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMO Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about August 17, 2016, this campaign code will show open on affected vehicles in Elsa.
On or about August 17, 2016, affected vehicles will be identified with this campaign code in the
VIN Lookup tool at www.vw.com .

Owner Notification

Owner notification will take place in August 2016. An owner letter example is included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2018. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal atwww.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2016 VolksVvagen Group of America, Inc. All Rights Reserved.
August 2016

80C1 /8K Page 1 of 20

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
,/

U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.

Service Number

80C1

Damage Code

0099

Parts Vendor Code
Claim Type

wwo
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark high-voltage heater as causal part*
Do not claim wash/loaner under this action
01
De-energizing of the high-voltage electrical
Labor operation:

9310 00 99

Time stated on diagnostic protocol
(max 100 TU)

-AND-

Bleed HV coolant circuit
Labor operation:

01 50 00 50

Time stated on diagnostic protocol
(max 20 TU)

-ANDReplace High-Voltage Heater
Labor operation:
Quantity

8039 55 99

60T.U.

Part Number

Description

1.00

5QE819013AB

High-Voltage Heater*

1.00

12E998152A

Repair Kit

Up to 2.00

G 013A8JS0

Coolant

The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2016 VolksVvagen Group of America, Inc. All Rights Reserved.
August 2016

80C1 /8K Page 2 of 20

Customer Letter Example (USA)

This notice applies to your vehicle:
Subject:

Service Action 80C1 - High-Voltage Heater Element
2016 Model Year Volkswagen e-Golf

Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2016 model year Volkswagen e-Golf vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?

The heater element for high-voltage heating may have been damaged in production.
When high heating performance is required, this damage can lead to failure of the
heater element. If the element fails, the driver will be alerted to the condition by
illumination of the red central warning light in the instrument panel and messages in
the instrument panel display. See your vehicle owner's manual for more information
about warning lights and messages.

What will we do?

Your authorized Volkswagen e-Golf dealer will replace the high-voltage heater. This
work will take about three hours to complete and will be performed for you free of
charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized
Volkswagen e-Golf dealer as soon as possible to schedule this service. Please keep in
mind that your e-Golf dealer may need additional time for the preparation of the repair,
as well as to accommodate their daily workshop schedule.
For your convenience, you can also visit www.vw.com and click on the "Find a Dealer"
link, enter your zip code or city, and select "e-Golf Dealer" under the "All Services"
dropdown to locate an e-Golf dealer near you and schedule this service online.
This service action will be available for you free of charge only until December 31,
2018. If you wish to have this service performed after that date, your dealer's normal
parts and labor cost associated with this repair will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Reimbursement of
Expenses

If you have previously paid for repairs relating to the condition described in this letter,
please refer to the enclosed form that explains how to request reimbursement.

Can we assist you
further?

If your authorized Volkswagen e-Golf dealer fails or is unable to complete this work
free of charge within a reasonable time, or if you should have any questions about this
communication, please don't hesitate to contact Customer CARE, Monday through
Friday from 8AM to 10PM EST and Saturday from 9AM to 5PM EST by phone at 800893-5298. You are also welcome to chat through the "Contact Us" page
http://www.vw.com/contact/.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle's eligibility for repair under this or any other recall/service
campaign, please click on the Look Up Recalls link at www.vw.com and enter your
Vehicle Identification Number (VIN) into the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
Volkswagen e-Golf continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2016 VolksVvagen Group of America, Inc. All Rights Reserved.
August 2016

80C1 /8K Page 3 of 20

Campaign Work Procedure

CD

80C1 Service Action

NOTE

Damages resulting from improper repair or failure to follow these work instructions are the dealer's responsibility
and are not eligible for reimbursement under this action.

CD

NOTE

ATTENTION! DEALER REQUIREMENTS - E-GOLF
This repair must only be performed by an authorized Volkswagen dealer certified to conduct repairs on e-Golf
vehicles.

Required Parts

Part Number

Part Descri(!tion

1

SQE819013AB

High-voltage Heater

1

12E998152A

Repair Kit

Up to 0.2 quarts

G 013A8J1G

G13 Coolant (Concentrate)

Quantit~

Required Tools
•

V.A.G 1410

Torque Wrench 1410 - 4-20 Nm - VAG1410 (or
equivalent)

The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2016 VolksVvagen Group of America, Inc. All Rights Reserved.
August 2016

80C1 /8K Page 4 of 20

•

Hose Clamps - Up To 25 mm - 3094

•

Hose Clip Pliers - VAG1921 (or equivalent)

•

VAS61 SOC - Diagnostic Tester (or equivalent)

3094

V.A.G 1921

VAS6 150C

The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2016 VolksVvagen Group of America, Inc. All Rights Reserved.
August 2016

80C1 /8K Page 5 of 20

VAS 6558 A

VAS 66 49

•

Test Adapter - Hybrid Module - VAS6558A

•

Warning Sign - High-voltage - VAS6649

•

Warning Sign - Switch - VAS6650A

VA.· :s.... 5:5··. 5·0. A
'

.

.

.

..

The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2016 VolksVvagen Group of America, Inc. All Rights Reserved.
August 2016

80C1 /8K Page 6 of 20

•

Warning Sign "Do not insert" - VAS6871

•

Service Disconnect Lock -T40262/1

•

Connector Test Set - Test Clips -VAG1594/14

VAS 687 1

T4026211

VAS 1594/14

The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine 'Mlether this information applies, contact an authorized VolksVvagen dealer. ©2016 VolksVvagen Group of America, Inc. All Rights Reserved.
August 2016

80C1 /8K Page 7 of 20

VAS6884

•

High-Voltage Cordon - VAS6884

•

Cooling System Tester- VAG1274B

•

Cooling System Tester-Adapter-VAG1274/8

V.A.G 1274 B

V.A.G 1274/8

The repair information in this document is intended for use only by skilled technicians vVho have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by "do-it-yourselfers," and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To