@ACURA

Service Bulletin

August 21, 2015

13-008
51786-02199 Version 3

Product Update: Audio-Navigation Unit Software Update
Supersedes 13-008, dated June 24, 2014, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
2014

Model
Trim
RLX (excluding Sport Hybrid) ALL with navigation

VIN Range
Check the iN VIN status for eligibility

REVISION SUMMARY

All sections were revised, American Honda recommends that you review the entire bulletin.
BACKGROUND

There are several known audio and navigation system software bugs that are repaired by updating the software in the
audio-navigation unit.
CUSTOMER NOTIFICATION

Owners of affected vehicles received a notification of this product update in March 2013. Before doing work on a
vehicle, verify its eligibility by doing an iN VIN status inquiry.
CORRECTIVE ACTION

Update the audio-navigation unit with the DVD update.

CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by "do-it-yourselfers," and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Acura automobile dealer.

© 2015 American Honda Motor Co., Inc. - All Rights Reserved

Page 1 of 7

TOOL INFORMATION
Part Name

Tool Number

Quantity

Audio-Navigation System DVD Update (with navigation)

07AAZ-T2GA310

1

The DVD updates were recently shipped to all dealers. Additional DVDs updates are available for purchase through the
parts system.
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ACURA
Navigation OOMO Software Updu

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WARRANTY CLAIM INFORMATION

The normal warranty applies.
Operation Number

0535A1

Description

Update the audio-navigation
system software.

Flat Rate Time

0.3hr

Template ID

13-008N

Failed Part Number

39542-TY2-A01

Defect Code:

SUEOO
Symptom Code: S9100
Skill Level:
Repair Technician
REPAIR PROCEDURE

NOTE:
•

•

If the vehicle does not have navigation, do not use this software update. If you do, you may permanently
damage the audio unit.
Apply this software update only to the vehicles listed under AFFECTED VEHICLES, otherwise this software update
can permanently damage the unit.

•

If you update the wrong vehicle, contact Tech Line; if the unit must be replaced, your dealership may be debited for
the replacement cost.

1.

Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire
update procedure to maintain a steady voltage.

2.

Set the power mode to ON.

Page 2 of 7

3.

Wait for the navigation system to boot up, then insert the DVD into the CD slot in the center console. See
TOOL INFORMATION.
NOTE: The power mode must remain ON during the entire update procedure. If the power mode is set to OFF,
the engine is started, or the DVD is removed at any time during the update process, the audio-navigation unit
will be locked up and you will need to use the RECOVERY PROCEDURE.

NOTE:
•

The software update will begin. The screen will show a Reading the Disc message, then display No Data. Do
not eject the disc. The unit is uploading the update and may take up to 1 minute before beginning. Both
screens will shut off for about 10 seconds and reboot with the update started on both screens. The displays
should change to a Notification screen loading bar.

•
•

The engine does not need to be running to do this update, even if it says so on the screen.
If the No data screen does not change after about a minute, the software may already be updated. Go to step
9 confirm the software versions.

Navigation screen

Touch screen

NOTE: The software update takes about 30 minutes to complete; you do not have to oversee the update during this
time as no action is needed until the update is loaded.

Page 3 of 7

Update Order:
1.
2.
3.
4.
5.
6.

ERATO
SH-BOOT
SH-IPL
SH-NK
Utility
BU uCOM

On the touch screen, the progress bar will stop at 100% after ERATO is updated and remain at 100% throughout all
SH and Utility updates. The progress bar will go back to 0% and resume when the BU uCOM update starts.
4.

When the update is complete, the system will reboot to the AcuraLink screen. The Enter code message and keypad
will appear on the screens, although they may not appear at the same time. Wait for both screens to appear, then
set the power mode to OFF.
NOTE:
•

You must wait for both screen to appear before setting the power mode to OFF, or you will lock up the
unit.

•

Do not remove the DVD until you turn the vehicle off because if you do so, the audio-navigation unit will lock up.
If it locks up, go to RECOVERY PROCEDURE.

•

The audio-navigation unit may lock if any of the following occurs during the update process. If the unit locks, refer
to the RECOVERY PROCEDURE to unlock it.
Loss of battery power/low voltage
Engine cranks or starts
The power mode is set to OFF
A rewrite failure occurs

Navigation screen

Touch screen
Enter code

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and hold the audio power button tor 2 se-comfs.
If this does no•! work, manual!~ enter lhe
security cod& using lhe touch panel bc!low.

5.

Eject the DVD and wait at least 1 minute.

6.

Set the power mode to ON. Once both Enter code screens appear, press and hold the power button for 2 seconds
until you hear a beep. The navigation screen will show the GPS initialization message.

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power Uoo11. ood tall bulldll'l'IIS• l!lemcrve loose .artld!l-s, rrtOCl:U! ptlonM., or eleetrlcal
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tne whle!le. - your dearer.

Page 4 of 7

7.

Press and hold the NAVI, BACK and MENU buttons until the Select Diagnosis items screen appears.

8.

Select Detail Information & Setting, then Select Version.

Detail Information & Setting
Monitor Check
Unit Check
Functional Setup

Return

GPS Information
Yaw Rate
Guideline Setup

Version

9.

Verify that the software was updated to the new version as shown below. Please note the SH-Flash, ERATO IPL
and BU uCom APP, and model version information and make sure it matches the table below.

Software

2014 RLX

SH
ERATO
BU
Model

3.00.2203
3.00.2002
3.001
TY2A

NOTE: If the software is not updated, turn the vehicle to the OFF mode, and go back to step 2 and repeat the update
procedure.

Version

Return

Program

SH
Flash

HDD

X.XX.XXXX

IPL
DBOOT

USB

HOD

Disc

DSP

ERATO
IPL
APP
BU uCom
APP

X.XX.XXXX
X.AA.i..A1'.X

Model
Coverage

X.XXX XXX
X.XXX.XXX

xxxx

,-.:;.:

X.XXX

Download

Page 5 of 7

10.

Make sure the rear camera is working properly. If not, reset the rear camera.
•

Move vehicle to an open area. Start the engine if not already done.

•

Press and hold the NAVI, BACK, and MENU buttons.

•

Press and hold the NAVI button.

•

Select Incomplete. The system restarts.

•

When the In-Line Diag screen appears, select Start Diag.

•
Make sure all the icons turn Green.
NOTE: To get all icons to turn green, make sure that you do the following:
Press the Pick-up button.
Press the Hang-up button.
Press the Talk button.
Snap your fingers in front of the microphone to complete the test.

11. Delete all paired phones from the vehicle. Make sure the service advisor informs the customer that he or she needs
to re-pair his or her phone to the vehicle.
RECOVERY PROCEDURE

1. Set the power mode to OFF.
2.

Make sure the DVD is inserted into the CD slot, then do a battery cable reset for 2 minutes.
NOTE: Make sure the DVD is inserted when the power mode is set back to ON, because when unit powers up, it will
immediately look for the device to start the recovery process.
•

Disconnect the negative battery cable first, then the positive cable.

•

Short the battery cables together with a jumper wire for 2 minutes.

•

Remove the jumper wire, and reconnect the battery cables - positive cable first, then negative.

3.

Reattach the battery charger or fully charged jumper battery.

4.

Set the power mode to ON.
NOTE: Do not start the vehicle because starting the vehicle interrupts the steady battery power needed to update the
audio-navigation unit.
Page 6 of 7

5.

Make sure the green LEDs on each side of the CD slot are blinking. This indicates the recovery process is working.
NOTE:
•

The recovery procedure and software update reload take 15-30 minutes depending on when the update
procedure was interrupted.

•

The display may stay blank during this time.

6.

When the recovery procedure and software update are complete, the Enter code message and keypad screens (with
navigation) appear. Set the power mode to OFF.

7.

Eject the DVD and wait at least 1 minute.

8.

Go to REPAIR PROCEDURE to complete the update procedure.

Page 7 of 7