(g)HONDA

Service Bulletin

August 21, 2015

13-001
51788-02200 Version 5

Product Update: Audio and Audio-Navigation Unit Software Update
Supersedes 13-001, dated June 24, 2014, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
2013
2013

Model
Accord
Crosstour

Trim
ALL
ALL

VIN Range
Check the iN VIN status for eligibility
Check the iN VIN status for eligibility

REVISION SUMMARY
All sections were revised, American Honda recommends that you review the entire bulletin.
BACKGROUND
There are several known audio and navigation system software bugs that are repaired by updating the software in the
audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles received a notification of this product update in March 2013. Before doing work on a
vehicle, verify its eligibility by doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with the applicable USB or DVD update.

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by "do-it-yourselfers," and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized Honda automobile dealer.

© 2015 American Honda Motor Co., Inc. - All Rights Reserved

Page 1 of 12

TOOL INFORMATION

NOTE: Make sure not to use the USB for non-navigation vehicles on navigation-equipped vehicles.
Part Name

Tool Number

Quantity

Audio System Update (without navigation)

07 AAZ-T2GA210

1

Navigation System DVD Update (with navigation)

07 AAZ-T2GA300

1

The DVD updates were recently shipped to all dealers. Additional DVD updates are available for purchase through the
parts system.
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. Softwar8 update
• lns1a1Ja11on instructions
tf your update disc is lost 01 damaged,
reorder 1h1-& disc as

T N: 07AAZ-T2 GAJOO

WARRANTY CLAIM INFORMATION

The normal warranty applies.
Operation Number

0535A1

Description

Update the audio or audionavigation system software.

Flat Rate Time

0.3 hr

Template ID

13-001A

Failed Part Number

39542-T2A-A91

Defect Code:

SHGOO
Symptom Code: S8400
Skill Level:
Repair Technician
REPAIR PROCEDURE (VEHICLES WITH AUDIO ONLY)

NOTE:
•

If the vehicle has navigation, do not use this software update, go to REPAIR PROCEDURE (VEHICLES WITH
NAVIGATION ONLY). If you use the DVD update instead of the USB update device, you may permanently damage
the unit.

•

If you update the wrong vehicle, contact Tech Line; if the unit must be replaced, your dealership may be debited for
the replacement cost.

1.

Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire
update procedure to maintain a steady voltage.

2.

Set the power mode to ON.

Page 2 of 12

3.

Wait for the audio system to boot up, then insert the USB update device into the USB port in the center console.
See TOOL INFORMATION.
NOTE: The power mode must remain set to ON during the entire update procedure. If the power mode is set
to OFF, the engine is started, or the USB update device is removed at any time during the update process, the
audio unit will be locked up and you will need to use the RECOVERY PROCEDURE.
ACCORD

CROSSTOUR

USB FLASH DRIVE -AUDIO ONLY
T/N: 07-AAZ-T2GA210

4.

When the System update data detected screen appears, select Yes.
NOTE: If the update is not detected, the vehicle may already have the latest software version installed. Go to step 16
to check the software version.

5.

Both screens will shut off for about 10 seconds and reboot with the notification shown below on both screens.

Page 3 of 12

6.

The notification below will appear on the upper display screen for the duration of the update process.
NOTE:

7.

•

The engine does not need to be running, even if it says so on the screen.

•

You do not have to oversee the update during this time as no action is needed until the update is loaded.

The software update will begin. A notification screen loading bar will display on the touch screen.
NOTE: After the loading bar reaches 100%, it will go back to 0% for the second part of the update.

8.

When the update is complete, the system will reboot to the H screen and the System update data detected screen
will reappear.
NOTE:

9.

•

Do not remove the USB update device until you set the power mode to OFF because if you do so, the audio unit
will lock up. If it locks up, go to RECOVERY PROCEDURE.

•

If the battery power was interrupted during the update because the battery died, the engine was started or the
power mode was set to OFF, or the update failed, the audio unit may be locked. Go to RECOVERY
PROCEDURE.

Select No, set the power mode to OFF.

10. Remove the USB update device and wait at least 1 minute.
11. Set the power mode ON.
12. When the Region Select screen appears, select OK.

Page 4 of 12

13. Select USA/Hawaii/Puerto Rico.

14. Select Yes.

The screen below appears momentarily, then the system reboots to the Enter code screen.

15. The Enter Code message and keypads screens will appear, although they may not appear at the same time. Wait for
both screens to appear. Then, press and hold the power button for 2 seconds until you hear the beep.
NOTE: You must wait for both screens to appear before pressing the power button, or you will lock up the
unit. If you lock up the unit, go to RECOVERY PROCEDURE.
UPPER DISPLAY

TOUCH SCREEN

Enter code
To enter the secu1l:ty code automatlcall'f, pu;h
and hofd I.he audio POW'f!'I" button for 2 seocmds.
If this does not work. manually enter the
sec1Jrity code using tlie touch i,an,el below.

Page 5 of 12

16. Press and hold the DISP, BACK, and VOL buttons until the Select Diagnosis Items screen appears.

17. Select Detail Information & Setting, then select Version.

18. Verify that the software was updated to the new version as shown below. If the software is not updated, set the power
mode to OFF, and go back to step 2 and repeat the update procedure.

ACCORD

CROSSTOUR
Retum

Versiori
Madel
Coverage

Madel
Coverage

T2AA

KA

ERATO
IPL
ERATO uCOM VER

TP6X

KA

ERATO
01.208164

IPL
ERATO uCOM VER

01.208164

BU uCom
BU uCOM VER

Retum

Versiori

01.208164
01.208164

BU uCom
BU uCOM VER

01.205764

DOWNLOAD

01.205764

DOWNLOAD

Page 6 of 12

19. Make sure the compass, rear camera, and LaneWatch are working properly. If not, reset the compass, rear camera
and LaneWatch.
•

Move the vehicle to an open area. Start the engine if not already done.

•

To enter the In line Diag mode, press and hold the DISP, BACK, and VOL buttons.

•

Press and hold the Day/Night button.

•

Select Incomplete. The system restarts.

•

When the In-Line Diag screen appears, select Start Diag.

•

Make sure all the icons turn green.

NOTE: To get all icons to turn green, make sure that you do the following:
Press the Pick-up button.
Press the Hang-up button.
Press the Talk button.
Snap your fingers in front of the microphone to complete the test.

20.

Delete all paired phones from the vehicle. Make sure the service advisor informs the customer that he or she needs
to re-pair his or her phone to the vehicle.
REPAIR PROCEDURE (VEHICLES WITH NAVIGATION ONLY)

NOTE:
•

If the vehicle does not have navigation, do not use this software update, go to REPAIR PROCEDURE
(VEHICLES WITH AUDIO ONLY). If you use the USB update device instead of the DVD update, you may
permanently damage the unit.

•

If you accidentally update the wrong vehicle, contact Tech Line; if the audio-navigation or audio unit must be
replaced, your dealership may be debited for the replacement cost.

1.

Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire
update procedure to maintain a steady voltage.

2.

Set the power mode to ON.

Page 7 of 12

3.

Wait for the navigation system to boot up, then insert the DVD into the CD slot in the center console. See
TOOL INFORMATION.
NOTE: The power mode must set to ON during the entire update procedure. If the power mode is set to OFF,
the engine is started, or the DVD is removed at any time during the update process, the audio-navigation unit
will be locked up and you will need to use the RECOVERY PROCEDURE.

4.

The software update will begin. The screen will show a Reading the Disc message, then display No Data. Do not
eject the disc. The unit is uploading the update and may take up to 1 minute before beginning. Both screens will shut
off for about 10 seconds and reboot with the update started on both screens. The displays should change to a
Notification screen loading bar.
NOTE:
•
•

The engine does not need to be running to do this update, even if it says so on the screen.
If the No Data screen does not change after about a minute, the software may already be updated. Go to step
10 to confirm the software versions.

Navigation screen

Touch screen

NOTE: The software update takes about 30 minutes to complete; you do not have to oversee the update during this
time as no action is needed until the update is loaded.

Page 8 of 12

Update Order:
1.
2.
3.
4.
5.
6.

ERATO
SH-BOOT
SH-IPL
SH-NK
Utility
BUuCOM

On the touch screen, the progress bar will stop at 100% after ERATO is updated and remain at 100% throughout all
SH and Utility updates. The progress bar will go back to 0% and resume when the BUuCOM update starts.
5.

When the update is complete, the system will reboot to the AcuraLink screen. The Enter code message and keypad
will appear on the screens, although they may not appear at the same time. Wait for both screens to appear, set the
power mode to OFF.
NOTE:
• You must wait for both screens to appear before setting the power mode to OFF, or you will lock up the
unit.
Do not remove the DVD until you set the power mode to OFF because if you do so, the audio-navigation unit will
•
lock up. If it locks up, go to RECOVERY PROCEDURE.
• The audio-navigation unit may lock up if any of the following occurs during the update process. If the unit locks
up, refer to the RECOVERY PROCEDURE to unlock it.
Loss of battery power/low voltage
Engine cranks or starts
The power mode is set of OFF
A rewrite failure occurs
Navigation screen

Touch screen
Enter code

T0 flnhtr th@ s1teurlly cDdo automatic.llllV, push
and hold the audio power button tor 2 se-cc,n,ds.
If this does not work, manually 11tnter I.hilt
security cod11t using lhe touch panel below.

7.

Eject the DVD and wait at least 1 minute.

8.

Set the power mode to ON. Once both Enter code screen appears, press and hold the power button for 2 seconds
until you hear the beep.

9.

The navigation screen will show the GPS initialization message.

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