@ACURA

Service Bulletin

15-001

August 21, 2015

02211 Version 1

Vehicles with Navigation: Audio Turns Off After Using HFL, No
Sound/Static in Rear Headphones, and Other Listed Issues
Replaces S/B 14-014, Vehicles with Navigation: Audio Turns Off After Using HFL, No Sound/Static in Rear
Headphones, and Other Listed Issues
AFFECTED VEHICLES
Year
Model
2014
MDX
2014
RLX (not Sport Hybrid)

Trim
ALL with navigation
ALL with navigation

VIN Range
ALL
ALL

SYMPTOM

The vehicle may have one or more of the following symptoms:
•
•
•
•
•
•
•
•
•
•

When in the XM mode, the audio unit turns off after making an HFL call.
There is no sound or there is static in the rear headphones (both wired and wireless).
When in XM mode, the XM radio information on the center display does not match the ODMD screen.
The HFL deletes saved speed dial information and voice tags.
The audio-navigation system reboots when a client's CD is inserted.
The voice command for the heated seats does not work.
The HFL system reboots when trying to place a call using a name that contains a non-alphanumeric character.
The audio system displays a GPS/Lost power message on the iMID when the vehicle is started.
The reverse camera stays on after shifting out of Reverse.
XM information is not showing in XM mode on the iMID.

CORRECTIVE ACTION
Update the audio-navigation unit with the DVD update.

Page 1 of 7
CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by "do-it-yourselfers," and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Acura automobile dealer.

© 2015 American Honda Motor Co., Inc. - All Rights Reserved

TOOL INFORMATION
Tool Name

Tool Number

Quantity

Audio-Navigation System DVD Update (with navigation)

07 AAZ-T2GA310

1

The ODMD update DVDs have recently shipped to all dealers. Additional DVDs are available for purchase through the
parts system.

ACURA
Navigation ODMD Software Update

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WARRANTY CLAIM INFORMATION
The normal warranty applies.
Model

Operation
Number

Description

Flat Rate
Time

Template ID

Failed Part
Number

MDX

0100A1

Update the navigation system software.

0.3 hr

15-001 N

39542-TZ5-A 13

RLX

0100A1

Update the navigation system software.

0.3 hr

15-001 P

39542-TY2-A01

Defect Code:

03214

Symptom Code:

03217

Skill Level:

Repair Technician

REPAIR PROCEDURE
NOTE:
•
If the vehicle does not have navigation, do not use this software update. If you do, you may permanently
damage the audio unit.
•
If you accidentally update the wrong vehicle, contact Tech Line; if the unit must be replaced, your dealership may be
debited for the replacement cost.
1.

Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire
update procedure to maintain a steady voltage.

2.

Set the power mode to ON.

Page 2 of 7

3.

Wait for the navigation system to boot up, then insert the DVD into the CD slot as shown. See TOOL INFORMATION.
NOTE: The power mode must remain ON during the entire update procedure. If the power mode is set to OFF, the
engine is started, or the DVD is removed at any time during the update process, the audio-navigation unit will be
locked up and you will need to use the RECOVERY PROCEDURE.

4.

The software update will begin. The screen will show a Reading the Disc message, then both screens will shut off for
about 10 seconds and reboot. The message No Data will appear on the screen. Do not eject the disc. The unit is
uploading the update and may take up to 1 minute before beginning. The displays should change to a Notification
screen loading bar.
NOTE:
•
•

The engine does not need to be running to do this update, even if it says so on the screen.
If the No Data screen does not change after about a minute, the software may already be updated. Go to
step 10 to confirm the software versions.

Navigation screen

Touch screen

NOTE: The software update takes about 30 minutes to complete; you do not have to oversee the update during this
time as no action is needed until the update is loaded.

Page 3 of 7

Update Order:
1. ERATO
2. SH-BOOT
3. SH-IPL
4. SH-NK
5. Utility
6. BUuCOM
On the touch screen, the progress bar will stop at 100% after ERATO is updated and remain at 100% throughout all
SH and Utility updates. The progress bar will go back to 0% and resume when the BUuCOM update starts.
5.

When the update is complete, the system will reboot to the Acuralink screen. The Enter code message and keypad
will appear on the screens, although they may not appear at the same time. Wait for both screens to appear, then
set the power mode to OFF.
NOTE:
• You must wait for both screens to appear before setting the power mode to OFF or you will lock up the
unit.
Do not remove the DVD until you set the power mode to OFF because if you do, the audio-navigation unit will lock
•
up. If it locks up, go to RECOVERY PROCEDURE.
• The audio-navigation unit may lock up if any of the following occurs during the update process. If the unit locks
up, refer to the RECOVERY PROCEDURE to unlock it.
Loss of battery power/low voltage
Engine cranks or starts
The power mode is set to OFF
A rewrite failure occurs
Navigation screen
Touch screen
Enter code
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6.

Eject the DVD and wait at least 1 minute.

7.

Set the power mode to ON. Once both Enter code screens appear, press and hold the audio power button for 2
seconds until you hear the beep.

8.

The navigation screen will show the GPS initialization message.
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Page 4 of 7

10. Select Detail Information & Setting, then select Version.

11. Verify that the applicable software versions were updated to the new versions listed:
Software
2014 MDX with RES
2014 MDX without RES
SH Flash
3.00.2304
3.00.2304
ERATO IPL
3.00.2004
3.00.2004
BU uCom APP
3.002.604
3.002.804
Model
TZSA
TZSA
NOTE: If the software is not updated, set the power mode to OFF, and go back to step
procedure.

2014 RLX
3.00.2203
3.00.2002
3.001
TY2A
2 and repeat the update

Return

Version
Program

SH
Flash

IPL

X.XX.XXXX

DBOOT

X.XXX.XXX
X.XXX.XXX

HDD
USB

HDD

Disc

DSP

ERATO
IPL

APP

X.XX.XXXX
X.AA.AAAX

Model

xxxx

Coverage

AA

BU uCom

APP

X.XXX

Download

Page 5 of 7

12. Make sure the rear camera is working properly. If not, reset the rear camera.
•
•
•
•

Move the vehicle to an open area. Start the engine if not already done.
Press and hold the NAVI, BACK, and MENU buttons until the Select Diagnosis Items screen appears.
Press and hold the NAVI button.
Select Incomplete. The system restarts.

• When the In-Line Diag screen appears, select Start Diag.
•
Make sure all the icons turn green.
NOTE: To get all the icons to turn green, make sure that you do the following:
Press the Pick-up button.
Press the Hang-up button.
Press the Talk button.
Snap your fingers in front of the microphone to complete the test.

13. Delete all paired phones from the vehicle. Make sure the service consultant informs the client that he or she needs to
re-pair his or her phone to the vehicle.

Page 6 of 7

RECOVERY PROCEDURE
1.

Set the power mode to OFF.

2.

Make sure the DVD is inserted into the DVD slot, then do a battery cable reset for 2 minutes.
NOTE: Make sure the DVD is inserted when the power mode is set to ON because when the unit powers up, it will
immediately look for the DVD to start the recovery process.
•
Disconnect the negative battery cable first, then the positive battery cable.
• Short the battery cables together with a jumper wire for 2 minutes.
•
Remove the jumper wire, and reconnect the battery cables - positive cable first, then negative.

3.

Reattach the battery charger or fully charged jumper battery.

4.

Set the power mode to ON (do not start the engine).
NOTE: Do not start the engine because starting it interrupts the steady battery power needed to update the audionavigation unit.

5.

Make sure the green LEDs on each side of the CD slot are blinking. This indicates the recovery process is working.
NOTE:
• The recovery procedure and software update reload takes 15-30 minutes depending on when the update
procedure was interrupted.
• The displays may stay blank during this time.

6.

When the recovery procedure and software update is complete, the Enter code message and keypad screens (with
navigation) appear. Set the power mode to OFF.

7.

Eject the DVD and wait at least 1 minute.

8.

Go to REPAIR PROCEDURE to complete the update procedure.

Page 7 of 7