Technical Service Bulletin

Audi

91 MMI 3G+ MMI inop; blank screen at startup; various technical issues (K0942 ZUG update; supersedes
K0814 update)
91 16 67 2030465/10 August 18, 2016. Supersedes Technical Service Bulletin Group 91 number 16-49 dated
June 23, 2016 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4

2013 - 2016

All

MMl3G+

A5

2013 - 2016

All

MMl3G+

A5 Cabriolet

2013 - 2016

All

MMl3G+

A6

2011 -2016

All

MMl3G+

A7

2012 - 2016

All

MMl3G+

AS

2010 - 2015

All

MMl3G+

Q3

2015 - 2016

All

MMl3G+

Q5

2013 - 2016

All

MMl3G+

Q7

2012 - 2015

All

MMl3G+

Condition
REVISION HISTORY
Revision

Date

10

-

9

6/23/2016

Purpose
Revised Service (Updated step 7)
Revised Warranty (Updated time for A8 w/ RSE)
Revised Condition (Corrected referenced bulletin number)
Revised title
Revised header data (Added model, model years, and DTCs)

8

6/23/2016

Revised Condition (Added complaints)
Revised Service (Updated instructions for K0942)
Revised Warranty (Updated Claim Type)

Page 1 of9
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights arc reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Audi

Customer may report one of the following concerns:
Group

Complaint

A&B

Sound system "pops" and loses audio for a few seconds (for vehicles with base sound
system)
-orSound system loses audio for a few seconds and returns on its own (for vehicle with Bose or
Bang & Olufsen sound system)

[I]

Tip: If the sound does not return on its own, or is accompanied by relevant DTCs in the
vehicle, another issue may be present. Please verify the root cause before proceeding with
this bulletin.
A

MMI system randomly freezes and/or resets.

A

DVD changer playback inoperative after bus sleep (A8 only).

A

HD radio does not playback in stereo.

A

HD radio experiences poor blending between digital and analog signals.

A

Google Earth does not properly update the maps after leaving an area of 2G or poor cellular
reception.

A

The lower MMI display flickers when an iPod is connected and the Function or Settings menu
is selected and the vehicle is stationary.

A

Bluetooth® will not automatically reconnect to certain iPhone models after vehicle sleep.

A

Surround settings are lost after ignition cycle (vehicles equipped with BOSE® sound systems
only).

B

Google Earth does not load in 2G roaming areas.

C

Voicemail number stored in MMI intermittently is deleted.

C

HVAC vent position shown in MMI does not match setting on climate control (C7 only).

C

Microphone sensitivity settings stored in MMI intermittently change back to default settings.

C

MMI system becomes slow to respond and eventually freezes or resets. This can cause the
navigation map screen to appear to freeze, jump, or skip either with or without Google Earth
map view.

D

MMI screen is blank and appears to be completely inoperative after ignition is turned on. The
screen remains blank until the ignition is cycled.

D

MMI screen stops at the initial splash screen showing the Audi logo.

D

The MMI is frozen and does not respond to any input.

Page 2 of9
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights arc reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
D

One or both of the following DTCs is present in the system:

•
•

DTC 000384 (Optical data bus, disruption - static)
DTC 03041 (Energy management active - sporadic)

Error message in MMI: "Navigation data is invalid" (See TSB 2040579 before performing
update)

D

I[

Audi

i]

Tip: The MMI software version can be found
under Menu » Setup MM/ » Version Information. The
software version will show the 4-digit software version
number with a "P" or "K" prefix ("P" for Production and
"K" for Service") (Figure 1).
•

Group A complaints: Valid for vehicles with MMI
software below version 0566.

•

Group B complaints: Valid for vehicles with MMI
software at or above version 0566 but below 0715.

•

Group C complaints: Valid for vehicles with MMI
software at or above version 0715 but below 0814.

•

Group D complaints: Valid for vehicles with MMI
software at or above 0814 but below 0942.

Figure 1. Example showing MM/ software version
(0566).

[I] Tip: Only apply this bulletin to vehicles if the customer complaint is in the correct group. Applying the update
to vehicles outside of the appropriate group can cause repeat repairs and the warranty claim may be denied.

(I) Note:
This bulletin only applies to vehicles with MMl3G+ Navigation (PR Number "7T6") with or without Audi connect.

Technical Background
Continual improvements to MMI software provides solutions to issues experienced in the field.

Production Solution
Production vehicles received improved MMI software at the start of Model Year 2017.

Page 3 of9
© 2016 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights arc reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Audi

Service
( I ) Note:
Review this entire bulletin before proceeding and follow all steps exactly to avoid damage to the MMI components.
If how to proceed is unclear at any time, please contact TAC.

•

For model year 2011-2013 Vehicles with MMl3G+, perform steps 1-10 below.

•

For model year 2014-2016 Vehicles with MMl3G+, only perform steps 6-10 below

A software update can be performed. In many cases, HD radio may have been disabled as a temporary solution to
the "popping" concern. The HD radio option must be verified and if necessary, reactivated as part of this
procedure.
1. Verify the HD radio is enabled in the MMI by navigating to Radio » Settings.
•

If the HD radio options are present in the MMI menu, proceed directly to Step 6.

•

If the HD radio options are not present in the MMI menu, continue with Step 2.