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TECHNICAL BULLETIN
Q612NAS1
15 JUL 2016

-

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and
equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you
are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to
determine whether this bulletin applies to a specific vehicle.

SECTION: 100-00
Service Action: PSIM Card Activation
AFFECTED VEHICLE RANGE:
Discovery Sport (LC)
Model Year:
VIN:
Assembly Plant:

2016-2017
517965-625061

Range Rover Evoque (LV)
Model Year:
VIN:
Assembly Plant:

2016-2017
048210-158776

Range Rover Sport (LW)
Model Year:
VIN:
Assembly Plant:

2016
519971-584135

Range Rover Sport (LW)
Model Year:
VIN:
Assembly Plant:

2016
617562-628758

Range Rover (LG)
Model Year:
VIN:
Assembly Plant:

2016
217599-284480

Halewood

Halewood

Solihull

Solihull

Solihull

MARKETS:
NAS

CONDITION SUMMARY:
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which
may have been manufactured away from process and in some cases the Personal Subscriber Identity Module (PSIM)
card Integrated Circuit Card Identifier (ICCID) number has not been recorded in line with the correct process.
As a result, the customer may experience concerns with the Wi-Fi not connecting, real time traffic updates with other
navigation features not working, and no activation e-mail from AT&T confirming the free trial period has started.
Action: Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the Service Instruction detailed in this Technical Bulletin. Unsold
vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed
prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.

http://topix.landrover.jlrext.com/topix/service/procedure/671831/ODYSSEY_FSA/G20030 ...

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PARTS:
No parts required.

SPECIAL TOOLS:
No special tools required.

WARRANTY:
~
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework
action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service Actions are identified
to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code Q612 together with the relevant Option Code from the table.
SRO and parts information is included for information only.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 July 2018 closure date
must be submitted or payment within 30 calendar days of completion of the repair.
Repair procedures are under constant review and therefore times/ prices are subject to change; those quoted here must be
taken as guidance only. Refer to TOPix to obtain the latest repair time.
PROGRAM OPTION
CODE
CODE

Q612

B

DESCRIPTION
Check the InControl dealer admin portal and
either enter the Integrated Circuit Card
Identifier (ICCID) number of the supplied
Personal Subscriber Identity Module (PSIM)
against the vehicle Identification Number (VIN)
or where necessary request JLRNA associate the
ICCID with the VIN

SRC

-

TIME
PARTS/SUNDRY QTY./VALUE
(HOURS)
CODE

-

ZZZ00l

*$13.95

Normal Warranty policies and procedures apply.

* - an allowance has been

provided to cover the cost of performing this program.

SERVICE INSTRUCTION:
1. Obtain the Personal Subscriber Identity Module (PSIM) from the vehicle and note the Integrated Circuit Card
Identifier (ICCID) number (19/20 digits) located on the outside of the packaging marked 'ICCID'.

2. ~
NOTE: Each retailer has only one Login name and Password. Contact your retailer's Sales Manager
to obtain your retailer Login name and Password.
Access the InControl Dealer Admin Portal.
1. Log in to the InfoTrail website.
2. Select InControl on the left-hand navigation menu.
3. Select InControl Admin Website under the InControl Websites heading.
4. Enter Login name and Password.
5. Select SIGN IN.

3. Search for the Vehicle Identification Number (VIN).

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4. Confirm 'No customer connected' is displayed.
1. If 'No customer connected' is displayed, continue to the next Step.
2. If 'No customer connected' is not displayed, continue to Step 10.

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5. Click on 'Manage'.

http://topix.landrover.jlrext.com/topix/service/procedure/671831/ODYSSEY_FSA/G20030 ...

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NOTE: Although it says 'replace', a blank ICCID will be replaced with a new one.

Enter the new ICCID.

http://topix.landrover.jlrext.com/topix/service/procedure/671831/ODYSSEY_FSA/G20030 ...

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