J.A

UAR

-

JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALL
APRIL 28, 2016

Confidential ©2016

Today's Presenters
JA

Name
James Osborne

UAR

-

Position
Manager - Technical Service Engineering

Alan Clarke

Manager - Product Investigation & Field Technical Support

Joe Murtagh

Manager - Service Diagnostics & Retailer Technical Support

2

Today's Agenda
JA

•

Latest Vehicle Concerns/ Fixes

•

Latest Diagnostic Concerns/ Fixes

•

Bulletins Published

•

Response to Questions Raised via Google Form

•

Q&A

UAR

-

3

Latest Vehicle Concern Fixes
J.A

Vehicle

Range Rover
13 - 16MY
RR Sport
14 - 16MY
Twin Speed
Transfer
Case Only

Range Rover
13MY

XJ
12-13MY

Customer
Concern

UAR

-

Details and Status

Publication

Customers complain
of a judder when
turning

New Transfer Case Control Module software has been released with
DVD 144.09 for 13-14MY RR & 14MY RR Sport vehicles. The
software for 15 -16MY RR & RR Sport models has been released on
DVD 145.02. TSB LTB00906 has been updated to include the 1516MY vehicles. It is important that the procedure to Drain and fill the
transfer case fluid. Road test the vehicle around corners in both hi
and low ranges. Drain and fill the transfer case fluid in the bulletin is
followed to correct the customer's concern.

LTB00906NAS2

Front Suspension
RearlowerArm Bush

A concern has been identified on a limited number of 2013 MY
Range Rover vehicles. On heavy braking/acceleration the lateral
arm can move and contact the subframe which can cause a noise to
be heard in the vehicle. An inspection of the rear lower arm bush to
be performed and if the date code states January 2012 the lower
arm will require replacement. Service Action 0589 target to release
early May.

0589
To be published

Customer states
business/ picnic tray
latch has broken.

The front seat back business/ picnic tray latch may be broken. This
may be caused by excessive loading of the latch due to additional
NVH material located behind the tray carrier cover. TSB JTB00482
is being published to provide a reduced thickness tray carrier cover
to prevent excessive loading on the retaining latch.

JTB00482NAS 1
On Sign-off
4

Latest Vehicle Concern Fixes
J.A

Vehicle
RR Evoque
14 - 16MY
Discovery
Sport
15 - 16MY

XF
16-17MY

RR Evoque
16MY

Customer
Concern
Customer may state
the sunglass holder is
inoperative and or
does not sit flush in
the closed position.

UAR

-

Details and Status

Publication

A revised sunglass holder has been produced to resolve this
concern. TSB has been reissued to update the part numbers for the
new sunglass holder. Service Action 0591 will be published to
address this concern. Target for release in late May.

LTB00696NAS5
0591
To be published

Customer may state
the sunglass holder is
inoperative and or
does not sit flush in
the closed position.

A revised sunglass holder has been produced to resolve this
concern. Service Action K386 will be published to address this
concern. Target for release in late May.

Customers complain
of a double beep
sound while stopped
or when washing
vehicle or driving at
low speeds in the rain.

Customers complain of a double beep sound normally associated
with a miss lock concern that is caused by a trigger of the gesture
operated tailgate control system without the key fob within range.
New Body Control Module software has been developed to eliminate
the audible tone from the gesture control system, released on DVD
145.05 . Service Action 0588 target for release early May to
address this concern.

K386
To be published

Service Action
0588
To Be Released

5

Latest Vehicle Concern Fixes
J.A

Vehicle

XF
16-17MY

XCL

Range Rover
RR Sport
15MY

Customer
Concern

UAR

ewt

Details and Status

Publication

lnControl Touch Pro
System Resetting

A Service Action will be released to resolve any concerns of the
lnControl Touch Pro system occasionally freezing or restarting.
Customers may report loss of favorites, having to re-enter navigation
destinations or having to re-pair their phone to the vehicle. An
update to the Infotainment Master Controller (IMC) will resolve these
symptoms. Service Action K392 target for release in early May.

K392
To be published

Replacing Satellite
Radio Modules

When replacing a Satellite Radio Module (SOARS), the customer's
subscription must be transferred to the new module. The new and
the old Electronic Serial Number (ESN)/Radio ID must be recorded
and have the customer's name and address for account verification
when calling Sirius XM OEM Dealer Support. Identify yourself as a
Technician performing a service swap to avoid a fee on the account.

JA16Gl-08
SA16Gl-06

Customers may
complain that screen
saver settings cannot
be saved.

Customers may report after 0508 Service Action that the
screensaver setting will not remain over a key cycle (ex. customer
sets the clock as the screensaver, then next ignition cycle the screen
will go into stealth mode instead of bringing up the clock). There is a
software error in the touch screen causing this issue under
investigation. Please report all cases via EPQR.

SSM72736

6

Latest Vehicle Concern Fixes
J.A

Vehicle

XF

XF
16MY

Range Rover
RR Sport
16MY
5.0L V8

Customer Concern

Details and Status

2.0L Engine Idler Pulley
Concern

A potential issue has been identified on a limited number of
vehicles listed in the affected vehicle range where a bolt retaining a
Front End Auxiliary Drive (FEAD) idler pulley may fail leading to a
loss of FEAD drive.

Customers complain of
a CEL illuminated with
OTC P025C-11 stored
in the PCM.

Please report details of any repairs which are being made via
EPQR. If technical assistance is required to determine the correct
repair, please raise a TA with the helpline.
A small number of reports have already been raised with helpline.

After a service interval
reset, the service
interval indicator may
appear on the
instrument cluster.

After a Service Interval Reset, the Service Interval Indicator (SIi)
may appear on the Instrument Cluster (IC) for less than one
second when no service is required.
PCM software update available on SOD 145.05.

UAR

-

Publication
J061: Engine
Idler Pulley
7-104
USA/CAN

LTB00871 NAS3
TBC

7

Responses to Questions Previously Raised by Retailers
J.A

Vehicle

Customer
Concern

Details and Status

XJ
16MY

Customer complaint of
intermittent no audio
from all inputs, not just
satellite radio will the
new IMC software fix
this concern?

The new software for the IMC will not resolve the issue of no audio
from all sources. If you should have a vehicle exhibiting these
symptoms please raise a request for Technical Assistance (TA) with
the Technical Helpline. At this time there is no new software
available for the IMC in 16MY XJ, there will be a future
communication when the next update is available.
SSM72556 was specifically related to service part LR0357 48. This
part is not compatible with Discovery Sport models.