Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

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© 2015 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-030/15

Last Issued:

08/07/2015

AUDIO/ INFOTAINMENT SYSTEM SERVICE INFORMATION

BULLETIN NOTE
• This bulletin supersedes the previous bulletins 09-028/12 issued on 10/19/2012, 08/10/12 and 07/27/12 , 09022/11 issued on 09/01/2011 and 09-074/09 issued on 11/13/2009. The APPLICABLE MODEL(S)/VINS and
DESCRIPTION have been revised.
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS

2011-2015 Mazda2

2004-2016 Mazda6

2007-2012 CX-7

2004-2011 RX-8

2004-2016 Mazda3

2016 CX-3

2007-2016 CX-9

2004-2006, 2008-2011
Tribute

2006-2010, 2012-2015
Mazda5

2013-2016 CX-5

2006-2016 MX-5

2004-2006 MPV

DESCRIPTION
Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization,
and parts exchange. Some components require prior authorization before ordering as exchange.
Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for
component availability, source of technical support and prior authorization requirement.

NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a
given component.

TECHNICAL SUPPORT
The Mazda Technical Hotline provides support for most components. Some limited components require authorization from the vendor for warranty exchange. Refer to DAG Exchange Central for the most current support
information.

NOTE:
For in-stock vehicles, dealers will be directed to order new parts. Only in-stock vehicles require
installation of a new components and DSM authorization. Contact the Dealer Assistance Group.
Refer to Section 3 of the Mazda Warranty Policies & Procedures Manual and any current warranty
bulletins for parts exchange procedures. Failure to follow the proper warranty procedures may result
in a warranty debit.
Some components are available as exchange for warranty repairs and some are available as
exchange for out of warranty repairs. Contact the supplier for prices and availability.

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.