Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2015 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-016/15

Last Issued:

05/18/2015

RATTLE NOISE FROM FRONT DOOR GLASS

MULTI-MODEL - RATTLE NOISE FROM FRONT DOOR GLASS

BULLETIN NOTE
• This bulletin supersedes the previous bulletins 09-017/14 issued 08/29/14, 03/05/14 and 08/18/14 and 09011/13 issued 04/17/13. The APPLICABLE MODEL(S)/VINS, DESCRIPTION, REPAIR PROCEDURE,
PART(S) and WARRANTY INFORMATION have been revised.
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)/VINS
2013-2016 CX-5
2014-2016 Mazda6
2014-2016 Mazda3

DESCRIPTION
Some vehicles may experience a rattle noise from the front door glass when driving with the window open
approx. 1/2 to 4 inches (1 - 10 cm).

The rattle noise may be caused by insufficient holding force of the glass run channel. To increase the holding
force, the shape of glass run channel has been changed and non-woven pads have been attached to the glass
run channel.
Customers having this concern should have their vehicle repaired using the following repair procedure.

Page 1 of 8
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-016/15

Last Issued: 05/18/2015

© 2015 Mazda Motor of America, Inc.

REPAIR PROCEDURE
1. Verify the customer concern. The rattle noise should go away when holding the slightly opened window by
hand or when the window is completely closed.
- If the noise goes away, proceed to the next step to attach non-woven pads to Positions (A), (B) and (C) of
the glass run channel (G) as shown.
NOTE: Depending on vehicle types (production change levels), non-woven pads or resin foam have
already been attached to Position C or Positions A and C. In this case, it is not necessary to
attach additional non-woven pads to these position(s).

F = Front
R=Rear
O=Outer
J=Molded Jointed Line
-

If the noise does not go away, this service bulletin does not apply. Troubleshoot the noise according to
section 09 (Body and Accessories) of the MS3 online instructions or the Workshop Manual.

Page 2 of 8

Bulletin No: 09-016/15

Last Issued: 05/18/2015

© 2015 Mazda Motor of America, Inc.

2. Cut non-woven pads to size for position(s) according to vehicle type listed below (mass production change
level).
a. Obtain the 0.25 mm thick pad from the Noise Parts Set.
b. Using a straight-edge and sharp knife, cut the pad into the sizes necessary for the vehicle repair, then
stack the 4 pieces on top of one another to create a pad 1 mm thick.
CX-5

Vehicle
Type

Production Date
Range

A

Job#1 - 1/28/2012

B

1/28/2012 - TBD

VIN Range

JM3KE******

Position and size (T x W x L mm)
Position A

Position B

Position C

100001 to 300112

A(1x7x100)

A(1x7x40)

A(1x7x60)

300113 to 999999

A(1x7x40)

A(1x7x40)

X

Mazda3

Vehicle
Type
B

Production Date
Range
Job#1 - 7/1/2014

VIN Range

JM3BM******

Position and size (T x W x L mm)
Position A

Position B

Position C

100001 to 218352

A(1x7x50)

A(1x7x40)

X

218353 to 999999

X

A(1x7x40)

X

100001 to 117653

A(1x7x50)

A(1x7x40)

X

117654 to 999999

X

A(1x7x40)

X

(Japan built)
C

7/2/2014 - TBD

B

Job#1 - 6/2/2014

C

6/3/2014 - TBD

3MZBM******
(Mexico built)

Mazda6

Vehicle
Type
C

Production Date
Range
Job#1 - TBD

VIN Range

JM1GJ******

100001 to 999999

Position and size (T x W x L mm)
Position A

Position B

Position C

X

A(1x7x40)

X

A: Attach the specified size of non-woven pad.
X: A non-woven pad or a resin foam has already been attached to this position so it is not necessary to
attach.

Page 3 of 8

Bulletin No: 09-016/15

Last Issued: 05/18/2015

© 2015 Mazda Motor of America, Inc.

3. Open the door glass fully and pull the glass run channel off of the door frame (right side glass run channel
shown below).

Page 4 of 8

Bulletin No: 09-016/15

Last Issued: 05/18/2015

© 2015 Mazda Motor of America, Inc.

4. Degrease the glass run channel where the pads will be attached to the glass run channel - Positions (A), (B)
and (C).
NOTE: Depending on the vehicle type, degreasing is not necessary for Position C or Positions C and A if a
non-woven pad or a resin foam has already been attached there.

NOTE: The picture is a perspective view only. In the actual work, attach the pad by flipping the outer lip.
Refer to picture in step 1.
5. Apply an adhesion promoter (one that is suitable for use on plastic) to the locations where the pads will be
attached.
NOTE:
•
•

Obtain adhesion promoter locally.
Recommended adhesion promoter: 3M K-540NT, K500 or 4298UV. If these products cannot be
obtained, any adhesion promoter suitable for plastic can be used.

6. According to the vehicle type, attach the non-woven pads to the glass run channel as shown below.
a. Position A

Vehicle Type

Pad Size (mm)

CX-5 Type A

1x7x100

CX-5 Type B

1x7x40

Mazda3 Type B

1x7x50

F=Front
O=Outer

Attach pad along the uneven line of the lip.

G=Glass run
channel (RH)
J=Jointed line

Page 5 of 8

Bulletin No: 09-016/15

Last Issued: 05/18/2015

© 2015 Mazda Motor of America, Inc.

For CX-5 Type A
Attach pad of 100mm length (A)
40 mm above the jointed line (J).

For CX-5 Type B
Attach pad of 40mm length (A)
above the jointed line (J).

R=Rear

X: This pad has already been
attached to this portion.

For Mazda3 Type B
Attach pad of 50mm length (A)
below the jointed line (J).

b. Position B

Vehicle Type

CX-5 All

Mazda3 All

Mazda6 All

Pad Size (mm)

1x7x40

1x7x40

1x7x40

Attach the pad along the uneven line of the back
side of the lip (A).
F=Front; O=Outer

For All Vehicle Types
Attach pad of 40mm length (A) right above
the molded joint line (J).

Note: The picture is a perspective view
only. In the actual work, attach the pad by
flipping the outer lip.

Page 6 of 8

Bulletin No: 09-016/15

Last Issued: 05/18/2015

© 2015 Mazda Motor of America, Inc.

c. Position C

Vehicle Type

Pad Size (mm)

CX-5 Type A

1x7x60

Attach pad positioning it 3mm away (A) from the
back of lip.
F=Front; O=Outer

For CX-5 Type A
Attach pad (A) of 60mm length right below
jointed line (J).

Note: The picture is a perspective view
only. In the actual work, attach the pad by
flipping the outer lip.
7. Reinstall the glass run channel back to the original position.
8. Operate the door glass up and down to verify proper operation.
9. Repeat the repair on the glass run channel on the other side if necessary.

PART(S) INFORMATION

Part Number

Description

Qty.

Notes

TA01-76-100

Noise Parts Set

1

Use non-woven of 0.25 mm thickness.
(One pad can repair 2 to 40 vehicles, depending on the
vehicle type)

Page 7 of 8

Bulletin No: 09-016/15

Last Issued: 05/18/2015

© 2015 Mazda Motor of America, Inc.

WARRANTY INFORMATION
NOTE:
•
•
•

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

82

Damage Code

97

Part Number Main
Cause

****-59-605*/****-58-605* (check EPC for the part number of the glass run
channel applicable to the VIN in repair)

Quantity
Operation Number /
Labor Hours

0
Attach pad to Position B only

XXL41XRX / 0.2 Hrs. (one side)
XXL42XRX / 0.3 Hrs. (both sides)

Attach pad to Positions A and B, or

XXJ5CXRX / 0.3 Hrs. (one side)

Attach pad to Positions A, B, and C

XXJ5DXRX / 0.4 Hrs. (both sides)

NOTE: Do not claim the noise parts set (P/N TA01-76-100) as a related part. The amount of pad and adhesion
promotor used for this repair is included in the labor allowance.

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