TOPIx - SSM72275 - Sd Card initialisation Trouble shooting

Reference

SSM72275

Models

Discovery Sport / L550

Title

Sd Card initialisation Trouble shooting

Category

Electrical

Last modified

15-May-2015 00:00:00

Symptom

207000 Entertainment Systems

Content

Page 1 of 2

Note: Ensure the time clock is set prior to activationNote: Ensure the time clock is set prior to activation
Issue
SD card fails activation process
Cause
Process variation in the activation
Action
To activate the SD card (Recommended process):

1. From engine running with ignition on and the SD card removed enter navigation from the infotainment Home menu and accept the
Disclaimer screen.
2. Wait for the warning popup to appear declaring that it could not detect an SD card. This will take approximately 1 minute, after which
either “No navigation data available” or “SD card not detected” should be displayed. Note, if any popup appears that indicates an SD
card is already present then check for existing SD cards in the SD card reader and remove.
3. Insert the SD card, provided with the vehicle, into the Navigation SD card reader, observing the following installation precautions on
SSM72234
4. If the displayed warning popup shows a “Retry” select “Retry” and the system will automatically restart. If no “Retry” button is
available the follow the steps to restart the infotainment system described below. Only when the infotainment system restarts from
complete shutdown will it store the VIN data onto the SD card.
5. Once the infotainment system has restarted and the Home screen is displayed enter navigation and accept the disclaimer screen.
6. After selecting the disclaimer screen the navigation activating screen may be shown wait for approximately 1 minute. If the
procedure has been successful then License Activation popup will be shown requesting the user to remove the SD card and activate
the licence. This confirms that the VIN details are stored correctly and the SD card can be safely removed from the Media Panel,
Warning:- DO NOT remove the SD card prior to this as may cause corruption to the SD card. Note: If No navigation data or
SD card not detected is displayed then the system has not stored the VIN in which case the infotainment system needs to be
restarted see below.
7. Turn the ignition off, remove the SD card from the Media panel and insert into the SDD laptop. Note: inserting the SD card into the
tool locks the stored VIN to that licence and cannot be changed (please ensure that before inserting the SD card into the SDD tool
that the correct vehicle was used in the above process).
8. Select the InControl Map update tool via SDD (available from the SDD main menu screen). Warning do not remove SD card whilst
the Application is running.
9. If the previous steps have been followed correctly the VIN number of the vehicle will be shown on the LHS of the toolbox window.
Note If the toolbox prompts for user to enter the vehicle VIN number manually then without entering the VIN close the toolbox,
remove the SD card and repeat steps #1 to #9
10. Ensure that the VIN number displayed is correct for the intended vehicle.
11. Select “Activate” and wait for the process to complete. The system will confirm that the activation is complete. In case InControl Map
Update tool reports an error or fails to activate the SD Card or appears to be stuck for more than 3 minutes, please close the tool,
remove the SD Card, reinsert the SD Card into the SDD Laptop, and repeat Steps #8 to #11 once more. If the failure persists, please
report the failure through Epqr.
12. Close the application and then remove SD card ensuring the application is closed.
13. With engine running and the infotainment system active, insert SD card, following installation precautions on SSM72234
14. Restart the Infotainment system following the instructions below. Note if No navigation data available” or “SD card not detected”
popups are shown then check the installation of the SD card and repeat the system restart function.
15. Select navigation, and confirm the map information is correct

CAUTION: SD cards activated with a particular VIN will only work in the vehicle with that VIN. Ensure that the correct vehicle is used in
the above process.
CAUTION: SD cards are susceptible to Electro Static Discharge precautions should be made to ensure that the contacts are not touched
during handling.

http://topix.landrover.jlrint.com/topix/service/archive/539493/index

5/28/2015

TOPIx - SSM72275 - Sd Card initialisation Trouble shooting

Page 2 of 2

Restarting infotainment System
How to restart the infotainment
Shutting vehicle down

1. Turn off ignition and lock the doors. Wait for 4 minutes to ensure that the car has fully shutdown. After 4 minutes unlock the vehicle
and start the engine.

Troubleshooting guide
When activating the SD card the navigation system could show the following popups (shown in attachment):
Popup 1: Navigation Activating: This is displayed while the navigations system is initialising. This should be shown for about 30
seconds before either another warning popup is shown or the map is shown. If persistently shown for longer than 3 minutes check
SSM72234 SD card Write protection tab.
Popup 2: No navigation data available. Please insert SD Card: The system did not see a SD card present during system startup.
Ensure SD card is fitted correctly, turn off ignition and lock vehicle using remote fob. Wait for two minutes before unlocking and reentering navigation.
If this is shown with the SD Card present, replace with a second SD card (SD card does not have to be activated). Repeat the shutdown
sequence and recheck, If Popup 4 or Popup 5 is shown then check original SD card can be recognised in the SDD activation tool.
Popup 3: SD card not detected!: Same as Popup 2 System did not see a SD card present during initialisation. Ensure SD card is fitted
correctly and select retry to restart the system.
If this is shown with the SD Card present, replace with a second SD card (does not have to be activated). Repeat the shutdown
sequence and recheck, If Popup 4 or Popup 5 is shown then check original SD card can be recognised in the SDD activation tool.
Popup 4: Navigation not activated: SD Card has been detected and read successfully However the SD card does not contain a
valid activated map licence. Follow the activation process accordingly.
Popup 5: Navigation Not available… the licence does not match the vehicle VIN: The system has recognised a valid licence
however, the VIN Number which was used to activate that licence does not match the vehicle VIN. Return SD card to the activation
portal to check the VIN number and to confirm which is the correct vehicle for this SD card.
Popup 6:SD card read Error: The system has recognised the SD card and navigation has started correctly with a valid licence.
However, during operation the data on the SD card has become erroneous. If this starts appearing frequently or consistently, the SD
Card may need replacement.

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http://topix.landrover.jlrint.com/topix/service/archive/539493/index

5/28/2015