NHTSA ID Number: 10104481
Manufacturer Communication Number: LTB00540NAS4
TSB/Document Date: 2017-06-06
Summary
"SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; ENGINE FAILS TO CRANK; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON. CAUSE: THIS MAY BE CAUSED BY A 'LOCK UP' OF THE KEYLESS VEHICLE MODULE (KVM)."
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TSB/Document ID: LTB00540NAS4
Replacement Service Bulletin Number:
MFR Communication Date: 2015-05-21
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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Page 1 of 5
TECHNICAL BULLETIN
LTB00540NAS4
21 MAY 2015
© Jaguar
Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge,
tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by
'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an
authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in gray
SECTION: 501-00
Engine Will Not Crank / 'Smart Key Not Found' Message Displayed
AFFECTED VEHICLE RANGE:
LR4 (LA)
Model Year: 2010-2016
VIN:
AA510742-GA756278
LR2 (LF)
Model Year: 2012-2015
VIN:
CH281016-FH419920
Range Rover Evoque (LV)
Model Year: 2012 Onwards
VIN:
CH000447 Onwards
Range Rover Sport (LW)
Model Year: 2014 Onwards
VIN:
EA000002 Onwards
Range Rover (LG)
Model Year: 2013 Onwards
VIN:
DA001204 Onwards
Range Rover Sport (LS)
Model Year: 2010-2013
VIN:
AA212147-DA814822
Range Rover (LM)
Model Year: 2010-2012
VIN:
AA304426-CA393639
MARKETS:
NAS
CONDITION SUMMARY:
Situation: One or more fo the following issues may be evident when using the Smart Key:
• 'Smart key not found' message displayed in the Instrument Cluster;
• Engine fails to crank;
• Vehicle may not unlock / lock when using passive entry or when pressing a Smart Key button.
Cause: This may be caused by a 'lock up' of the Keyless Vehicle Module (KVM).
http://topix.landrover.jlrint.com/topix/service/document/541071
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Page 2 of 5
Action: Should a customer express this concern, follow the appropriate Service Instruction [A or B] outlined
below.
PARTS:
NOTE: the Keyless Vehicle Module (KVM) may also be referred to as Remote Function Actuator
(RFA) and Remote Keyless Entry (RKE) Module.
LR059763
Keyless Vehicle Module - without Keyless Entry
Quantity: 1 (only if
required by SDD)
LR059765
Keyless Vehicle Module - with Keyless Entry
Quantity: 1 (only if
required by SDD)
TOOLS:
NOTE: this document is an 'Active Bulletin' that will display a functional programming shortcut
if accessed within a diagnostic session using SDD.
SDD with latest DVD and Calibration File
Jaguar Land Rover-approved Midtronics battery power supply
WARRANTY:
NOTE: Repair procedures are under constant review, and therefore times are subject to
change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the
latest repair time.
NOTE: DDW requires the use of causal part numbers. Labor only claims must show the causal
part number with a quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Read and clear DTCs
12.90.16
0.2
42
LR031379
Module - Keyless Vehicle Module - Renew LR2 (L359)
86.80.08
0.6
42
LR031379
Module - Keyless Vehicle Module - Renew LR4 (L319)
86.26.03
0.3
42
LR031379
Module - Keyless Vehicle Module - Renew Range Rover Evoque (L538)
86.80.08
0.9
42
LR031379
Module - Keyless Vehicle Module - Renew Range Rover Sport (L320), Range Rover
(L322)
86.26.03
0.4
42
LR031379
Module - Keyless control module - Renew Range Rover Sport (L494), Range Rover
(L405)
86.80.08
0.7
42
LR042874
Keyless Vehicle Module - Configure - With
SDD connected
86.90.84.01
0.1
42
LR031379
NOTE: Normal Warranty procedures apply.
SERVICE INSTRUCTION 'A' - LR4 (L319), Range Rover Sport (L320), and
Range Rover (L322) Vehicles Only
Service Instruction changes are extensive and therefore not highlighted.
CAUTION: a Jaguar Land Rover-approved Midtronics battery power supply must be connected to
the vehicle battery during SDD diagnosis / module programming.
http://topix.landrover.jlrint.com/topix/service/document/541071
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Page 3 of 5
CAUTION: ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform these
steps may cause damage to control modules in the vehicle.
NOTE: SDD must be loaded with DVD141.01 v.194 or later.
1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
2. Turn ignition 'ON' (engine not running).
3. Connect the Symptom Driven Diagnostics (SDD) system to the vehicle and begin a new session.
4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle and initiating the data
collect sequence.
5. Select 'Diagnosis' from the Session Type screen.
6. Select the 'Selected Symptoms' tab, and then select one of the following:
• Powertrain > Engine system > Starting system > Will not start or
• Electrical > Instruments > Information and message centre > message display area > Powertrain
7. Select 'continue'.
8. Select the 'Recommendations' tab.
9. From the Recommendations tab, select 'Run' to perform the 'Security - Smart key not found' option.
10. Follow all on-screen instructions to complete this task.
11.
NOTE: the Keyless Vehicle Module (KVM) may also be referred to as Remote Function
Actuator (RFA) and Remote Keyless Entry (RKE) Module.
NOTE: the application will check the hardware level and may instruct to replace the Keyless
Vehicle Module (if necessary) and run the 'Configure new modules - Keyless vehicle module'
option from the 'Service Functions' menu. If the hardware fitted to the vehicle is at the latest
level, the application will check the software level and prompt to update the software (if
necessary).
NOTE: if a new Keyless Vehicle Module (KVM) is required but is not currently available, abort
the SDD routine and follow the 'Run Security- Smart Key Not Found' routine when a new KVM is
available.
Run the 'Security - Smart key not found' option.
12. If Keyless Vehicle Module (KVM) replacement is required, see:
• TOPIx Workshop Manual, section 501-14: Handles, Locks, Latches and Entry Systems - Remote Keyless
Entry (RKE) Module (LR4, Range Rover Sport) or
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Page 4 of 5
• TOPIx Workshop Manual, section 501-05: Loadspace Trim Panel LH (Range Rover) to access the KVM
13. Exit the current session.
14. Disconnect the SDD and the battery power supply from the vehicle.
SERVICE INSTRUCTION 'B' - LR2 (L359), Range Rover Evoque (L538),
Range Rover Sport (L494), and Range Rover (L405) Vehicles Only
Changes are extensive and therefore not highlighted.
CAUTION: a Jaguar Land Rover-approved Midtronics battery power supply must be connected to
the vehicle battery during SDD diagnosis / module programming.
CAUTION: ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform these
steps may cause damage to control modules in the vehicle.
NOTE: SDD must be loaded with DVD141.01 v.194 or later.
1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
2.
NOTE: the Keyless Vehicle Module (KVM) may also be referred to as Remote Function
Actuator (RFA) and/or Remote Keyless Entry (RKE) Module.
Turn ignition 'ON' (engine not running).
3. Connect the Symptom Driven Diagnostics (SDD) system to the vehicle and begin a new session.
4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle and initiating the data
collect sequence.
5. Select 'Diagnosis' from the Session Type screen.
6. Select the 'Selected Symptoms' tab, and then select:
• Body > Security and locking > Handles locks and latches
7. Select 'continue'.
8. Select the 'Recommendations' tab, and then select 'Run' to perform the 'Configure existing module Keyless vehicle module' option.
9.
NOTE: the application will check the hardware level and may instruct to replace the Keyless
Vehicle Module (if necessary) and run the 'Configure new modules - Keyless vehicle module'
option from the 'Service Functions' menu. If the hardware fitted to the vehicle is at the latest
level, the application will check the software level and prompt to update the software (if
necessary).
http://topix.landrover.jlrint.com/topix/service/document/541071
5/28/2015
Page 5 of 5
NOTE: if a new Keyless Vehicle Module (KVM) is required but is not currently available, abort
the SDD routine and follow the 'Run Security- Smart Key Not Found' routine when a new KVM is
available.
Follow all on-screen instructions to complete this task, ensuring all DTCs are cleared.
10. Exit the current session.
11. Disconnect the SDD and the battery power supply from the vehicle.
http://topix.landrover.jlrint.com/topix/service/document/541071
5/28/2015
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