TOPIx - SSM37861 - Types of media that can/cannot be played in factory fit cd units

Reference

SSM37861

Models

Defender / L316

Page 1 of 1

Discovery Sport / L550
LR2 / L359
LR3 / L319
LR4 / L319
Range Rover / L322
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L320
Range Rover Sport / L494
Title

Types of media that can/cannot be played in factory fit cd units

Category

Electrical

Last modified

04-Feb-2015 00:00:00

Symptom

207000 Entertainment Systems

Attachments

1incorrect media.pdf

Content

Issue
Over half of failed radio head units or separate cd players are found to have been loaded with incorrect media which is not compatible
with Land Rover infotainment systems.
Cause
This is to make you aware of the types of media that may cause the unit to fail with the customer.
They are Copy control compact discs (CCCD)
Recordable compact discs (CD-R)
Rewritable compact discs (CD-RW)
Eco discs, which are very thin, only 0.6mm.
Please refer to attachment for examples of discs that are known to have caused damage.
Figure One
Cd's with paper labels, here the label is peeling off. We do not recommend using stickers or paper labels on the CDs, as they may
become warped due to the heat that develops in the CD drive or CD changer, and in some cases become tangled in the mechanism.
In certain situations, the CDs can then no longer be ejected and cause damage to the CD player.
Figure Two
CDs that are warped, scratched, or have an abnormal edge. Also dirty disc's
Figure Three
Cracked Disc's
Figure Four
Abnormal shaped CD's
Figure Five and Six
Dual discs and examples of current discs that can be purchased.
Action
It is the recommendation that customers only use high quality 4.7 inches (12 cm) round discs 1.2 to 1.5mm thick, that show the compact
disc digital audio logo on the disc or packaging
You MUST NOT attempt to open the unit to confirm the type of media that has been used by the customer as this will invalidate the
warranty.
If a unit is to be returned that has customers CD's inside, DO NOT insert the transit bracket, as this damages the customers CD's and
makes diagnosis impossible"
The owners handbook will be updated to confirm which discs can/cannot be used.
If a customer has repeat failures of head units /cd players you should discuss with them to ensure that they are using the recognised
media.

http://topix.landrover.jlrint.com/topix/service/archive/522522/index

2/17/2015

Figure 0ne

Figure Two

Figure Three

Figure Four

Figure Five

Figure Six