ABOVE & BEYOND

OWNER NOTIFIED SERVICE ACTION 0425: 9 SPEED

SERVICE

AUTOMATIC TRANSMISSION CALIBRATION
30-0CT-14 I

NO.:

SGl14-47

I

SECTION:

GENERAL
INFORMATION

BULLETIN
MARKET:

CAN/ USA

DESCRIPTION
A potential issue has been identified on a limited number of 2014-2015 model lJear Range Rover Evoque (L538)
vehicles, where one or more of the following malJ be exhibited:
•

Poor transmission shift qualitlcj;

•

Warning message (Transmission issue);

•

Lack of power; and/or

•

Unable to select Drive (D) or Reverse (R) when the vehicle is in Park (P)

AFFECTED VEHICLES/ OWNER NOTIFICATION
The VIN range of affected vehicles is EH815019-FH974024.
Owners of affected vehicles will be notified on or before the week of 17 November 2014.

WORKSHOP PROCEDURES
Retailers are required to check DOW to ensure that the vehicle is affected blJ this program prior to undertaking anlJ
rework action. Retailers are required to HOLD onllJ affected vehicles in the above VIN range that are in their control
and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework action.
Affected vehicles alreadlJ in the hands of customers should be updated at the next available opportunitlcj.
Refer to Technical Bulletin 0425: Service Action: 9 Speed Automatic Transmission Ca/;bration, for detailed repair
instructions.

PARTS
No parts required

TOOLS
Refer to Service Instruction/ Repair Procedure for anlJ required tools

WARRANTY
NOTE: Repair procedures are under constant review and therefore times/ prices are subject to change; those
quoted here must be taken as guidance only.
Refer to TOPlx to obtain the latest repair time. Check DOW to ensure that the vehicle is affected blJ this program
prior to undertaking anlJ rework action. At the time of confirming a booking for vehicle repair, ensure that all
outstanding Service Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
WarrantlJ claims must be submitted quoting Program Code '0425' together with the relevant Option Code from the
table. SRO and parts information is included for information onllJ. The Option Code(s) that allows for the drive in/

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

drive out allowance malJ onllJ be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
This program is valid for a limited time onllJ. Warrantlc) claims with a repair date prior to the 31 October 2016
closure date must be submitted for palJment within 30 calendar dalJS of completion of the repair.
PROGRAM

OPTION

CODE

CODE

Q425

B

Q425

C

DESCRIPTION

SRO

TIME

PART

(HOURS)

QTY./

No./

SUNDRY CODE

VALUE

Configure transmission control module

44.90.07

0.20

-

-

Configure transmission control module

44.90.07

0.20

-

-

Drive in/drive out

02.02.02

0.20

-

-

Normal Warranty policies and procedures apply

SERVICE ACTION 0425: SAMPLE OWNER LETTER - CANADA
November 2014
RE: Service Action Q425 - 9 Speed Automatic Transmission Calibration
Vehicle Affected: Range Rover Evoque
Model Year: 2014-2015
Dear Range Rover Evoque Owner,
Land Rover is conducting a no-charge Customer Satisfaction Program (Program Code 0425) for owners of 20142015 model lJear Range Rover Evoque vehicles.

What is the reason for this program?
A software enhancement for the Transmission Control Module has been developed. This software update will
provide a modified gearshift strateglJ, in addition to improvements in gearshift qualitlc) to enhance the feel of lJOUr
vehicle.

What will Land Rover and your Land Rover retailer do?
An authorized Land Rover retailer will update the software of the Transmission Control Module in lJOUr vehicle to the
verlJ latest level available. There will be no charge for this repair.

What should you do?
Contact lJOUr preferred Land Rover retailer and provide the retailer with lJOUr Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code 0425. During this visit, please take
the opportunitlc) to discuss anlJ aspect of lJOUr vehicle's operation or performance with the Retailer team who will be
pleased to assist lJOU with anlJ questions lJOU malJ have regarding lJOUr vehicle in order for lJOU to get the most out
of its advanced features.

How long will it take?
The work will be carried out as quickllJ and efficientllc) as possible in order to minimize inconvenience to customers
and is expected to take approximatellJ 30 minutes, although lJOUr retailer malJ need lJOUr vehicle for a longer time
due to service scheduling requirements and vehicle conditioning.

Attention Leasing Agencies: Please forward this notification to the lessee within ten (10) dalJS
Moved or no longer own a Land Rover?
If lJOU are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

What should you do if you have further questions?
If lJOU have anlJ questions or concerns, please contact the Service Manager at lJOUr authorized Land Rover retailer
for assistance. If lJOU have anlJ queries or concerns that lJOUr local retailer cannot address, please contact the Land
Rover Customer Relationship Centre at 800-346-3493, Option 9, and one of our representatives will be happlJ to
assist lJOU.
You malJ also contact Land Rover blJ e-mail: Visit the web site http://www.landrover.ca and send an email from the
'Contact Us' section.

Should !cJOU have the need to contact Land Rover b!d mail, please use the following address:
Jaguar Land Rover Canada ULC
ATTN: Customer Relationship Centre
75 Courtne!cJpark Drive West, Unit 3
Mississauga, ON L5W 0E3
Thank !cJOU again for selecting Land Rover; !cJOUr ownership experience is ver!d important to us. We recognize this
service visit maid be an inconvenience to !cJOU. Land Rover, in cooperation with !cJOUr authorized Land Rover retailer,
will strive to minimize an!d inconvenience to !cJOU caused b!d this program.

Sincerel!d,

Peter Pochapsk!d
Customer Experience Manager

SERVICE ACTION 0425: SAMPLE OWNER LETTER - USA
November 2014
RE: Service Action Q425 - 9 Speed Automatic Transmission Calibration
Vehicle Affected: Range Rover Evoque
Model Year: 2014-2015
Dear Range Rover Evoque Owner,
Land Rover is conducting a no-charge Customer Satisfaction Program (Program Code 0425) for owners of 20142015 model lJear Range Rover Evoque vehicles.

What is the reason for this program?
A software enhancement for the Transmission Control Module has been developed. This enhancement will provide
a modified gearshift strateglJ in addition to improvements in gearshift qualitld to enhance the feel of lJOUr vehicle.

What will Land Rover and your Land Rover retailer do?
An authorized Land Rover retailer will update the software of the Transmission Control Module in lJOUr vehicle to the
verlJ latest level available. There will be no charge for this repair.

What should you do?
Contact lJOUr preferred Land Rover retailer and provide the retailer with lJOUr Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code 0425. During this visit, please take
the opportunitld to discuss anlJ aspect of lJOUr vehicle's operation or performance with the Retailer team who will be
pleased to assist lJOU with anlJ questions lJOU malJ have regarding lJOUr vehicle in order for lJOU to get the most out
of its advanced features.

How long will it take?
The work will be carried out as quickllJ and efficientlld as possible in order to minimize inconvenience to customers
and is expected to take approximatellJ 30 minutes, although lJOUr retailer malJ need lJOUr vehicle for a longer time
due to service scheduling requirements and vehicle conditioning.

Attention Leasing Agencies: Please forward this notification to the lessee within ten (10) dalJS
Moved or no longer own a Land Rover?
If lJOU are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

What should you do if you have further questions?
You malJ also contact Land Rover blJ email: Visit the website http://www.landroverusa.com, select 'Contact Us'
and send an email from the 'Email Land Rover' link.

Should you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre

555 MacArthur Boulevard
Mahwah, NJ 07430
Thank !cJOU again for selecting Land Rover; !cJOUr ownership experience is ver!d important to us. We recognize this
service visit maid be an inconvenience to !cJOU. Land Rover, in cooperation with !cJOUr authorized Land Rover retailer,
will strive to minimize an!d inconvenience to !cJOU caused b!d this program.

Sincerel!d,

Peter Pochapsk!d
Customer Experience Manager