Daimler Trucks
North America LLC

Recall Campaign

October 2016
FL718A-D
NHTSA #16V-634
Transport Canada #16-419

Subject: Front Axle Hub Rating
Models Affected: Specific Freightliner 108SD, 114SD, Business
Class M2, Cascadia, and Coronado vehicles; and Western Star
4700, 4800, and 5700 vehicles manufactured April 29, 2013,
through July 29, 2016.

General Information
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division and wholly owned subsidiary,
Western Star Truck Sales, has decided that a defect that relates to motor vehicle safety exists on the vehicles
mentioned above.
There are approximately 313 vehicles involved in this campaign.
On certain vehicles, the front configuration is rated higher than the maximum capacity of the hub. If the axle
load exceeds the maximum capacity of the hub, there is an increased risk of hub fatigue, which could lead to
the separation of the wheel. Separation of the wheel from the front axle could increase the risk of a crash.
The front axle hubs will be replace with hubs of higher capacity.

Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from
your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL718A-D, a list of
the customers and vehicle identification numbers will be available in OWL. Please refer to this list when
ordering parts for this recall.

Page 1

Daimler Trucks
North America LLC

Recall Campaign

October 2016
FL718A-D
NHTSA #16V-634
Transport Canada #16-419

Table 1 - Replacement Parts for FL718
Campaign Number
FL718A
(162 VINs)

FL718B
(124 VINs)

FL718C
(22 VINs)

FL718D
(5 VINs)

Part Description

Part Number

Qty. per VIN

HUB-FF HPl147D16V A X268A450R

CM 10041634

2 ea

HUB CAP GASKET

CHR 453869 8

2 ea

SCREW-HEX,SOCKET HEAD,M16-2X110,12.9

23-13315-110

12 ea

Completion Sticker

WAR260

1 ea

HUB-FF HPl147D16V A X214S450R

CM 10041633

2 ea

HUB CAP GASKET

CHR 453869 8

2 ea

SCREW-HEX,SOCKET HEAD,M16-2X110,12.9

23-13315-110

12 ea

Completion Sticker

WAR260

1 ea

HUB-FF HPl147I16K A X214S450R

CM 10019908

2 ea

HUB CAP GASKET

CHR 453869 8

2 ea

SCREW-HEX,SOCKET HEAD,M16-2X110,12.9

23-13315-110

12 ea

Completion Sticker

WAR260

1 ea

HUB-FF-HPl147I16K-A-X268S450R

CM 10019909

2 ea

HUB CAP GASKET

CHR 453869 8

2 ea

SCREW-HEX,SOCKET HEAD,M16-2X110,12.9

23-13315-110

12 ea

Completion Sticker

WAR260

1 ea

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

FL718A-D

Replace both front axle hubs

2.8

996-0987A

12-Repair
Recall/Campaign

Table 2

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker
in the kit, write the recall number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Recall.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (e.g. FL718A,
FL718B, etc.).

Page 2

Daimler Trucks
North America LLC

Recall Campaign

October 2016
FL718A-D
NHTSA #16V-634
Transport Canada #16-419

• In the Primary Failed Part Number field, enter 25-FL718-000.
• In the Parts field, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. For administrative time,
enter SRT 939-001 0A for 0.3 hours.
• For OWL, the VMRS Component Code is 018-001-001 and the Cause Code is A 1 - Campaign.
• U.S. and Canada -- Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer's paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines for this
recall.)
• Submit a Campaign Pre-Approval inquiry to the Warranty Campaigns Department for a decision
and authorization number.
• Include the approved amount on your claim in Other Charges section.
• In the claim story, first note the authorization number and that the claim includes a reimbursement.
• Retain the documentation and provide it to Warranty Campaigns or Claims Processing if requested.
• When your claim is paid, reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian Dealers: For questions contact the Warranty Campaigns Department from 7:00 a.m. to 4:00
p.m. Pacific Time, Monday through Friday, via Web inquiry at AccessFreightliner.com /Support/ My Tickets
and Submit an Inquiry, or the Customer Assistance Center at (800) 385-4357, after normal business hours, if
you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your
International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301 ), requires the owner's vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.

Page 3

Daimler Trucks
North America LLC

Recall Campaign

October 2016
FL718A-D
NHTSA #16V-634
Transport Canada #16-419

Copy of Notice to Owners
Subject: Front Axle Hub Rating
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division and wholly owned subsidiary,
Western Star Truck Sales, has decided that a defect that relates to motor vehicle safety exists on specific
Freightliner 108SD, 114SD, Business Class M2, Cascadia, and Coronado vehicles; and Western Star 4700,
4800, and 5700 vehicles manufactured April 29, 2013, through July 29, 2016.
On certain vehicles, the front configuration is rated higher than the maximum capacity of the hub. If the axle
load exceeds the maximum capacity of the hub, there is an increased risk of hub fatigue, which could lead to
the separation of the wheel. Separation of the wheel from the front axle could increase the risk of a crash.
The front axle hubs will be replace with hubs of higher capacity.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and
to ensure that parts are available at the dealership. To locate an authorized dealer, search online at
www.Daimler-TrucksNorthAmerica.com I Contact Us/ Find a Dealer. The Recall will take approximately one
hour and will be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days. If you have
paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement.
Please see the reverse side of this notice for details.

For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address [email protected], or the Customer Assistance Center at (800) 385-4357 after
normal business hours. If you are not able to have the defect remedied without charge and within a reasonable
time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236
(TTY: 800-424-9153); or to http://www.safercar.gov. For the Notice to Canadian Customers: If you have
questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected], or
the Customer Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 4

Daimler Trucks
North America LLC

Recall Campaign

October 2016
FL718A-D
NHTSA #16V-634
Transport Canada #16-419

Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

Page 5

Daimler Trucks
North America LLC

Recall Campaign

October 2016
FL718A-D
NHTSA #16V-634
Transport Canada #16-419

Work Instructions
Subject: Front Axle Hub Rating
Models Affected: Specific Freightliner 108SD, 114SD, Business
Class M2, Cascadia, and Coronado vehicles; and Western Star
4700, 4800, and 5700 vehicles manufactured April 29, 2013,
through July 29, 2016.

Hub Replacement Procedure
1.

Check the base label (Form WAR259) for a completion sticker for FL718 (Form WAR260) indicating this
work has been completed. The base label is usually located on the passenger-side door about 12 inches
(30 cm) below the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with
the next step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.
For typical wheel end and axle assemblies, see Fig. 1

3.

Raise the front of the vehicle until the tires clear the ground. Then place safety stands under the axle.

AwARNING
Breathing brake lining dust (asbestos or nonasbestos) could cause lung cancer or lung disease. OSHA
has set maximum levels of exposure and requires workers to wear an air purifying respirator approved
by MSHA or NIOSH. Wear a respirator at all times when servicing the brakes, starting with removal of
the wheels and continuing through assembly.
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