Owner-Notified Service Action Q387: Park Out Feature
Not Enabled
23-MAY-14

No.: SGI14-19

Section: GENERAL
INFORMATION

SERVICE
BULLETIN

Market: USA

DESCRIPTION
A production build issue has been identified on 2014 model year Land Rover Range Rover Evoque vehicles
within the listed VIN range which may have been manufactured away from process and, in some cases, the Park
Out function is not enabled due to an incorrect Car Configuration File (CCF).
AFFECTED VEHICLES / OWNER NOTIFICATION
The VIN range of affected vehicles is EH856581-EH904261
Owner notification is expected to commence on or before the week of 30 June 2014.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD all affected vehicles in the above VIN range that are in their
control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework
action.
Refer to Technical Bulletin Q387NAS: Service Action: Park Out Feature Not Enabled, for detailed repair
instructions.
PARTS
No parts required
TOOLS
IDS with latest IDS-DVD and Calibration File; first available on IDS-DVD137.05 v.169
Land Rover-approved Midtronics Vehicle Power Supply
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action. Repair procedures are under constant review, and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Refer to the Repair Times Searcher (RTS) on TOPIx to obtain the
latest repair time. At the time of confirming a booking for vehicle repair, ensure that all outstanding Service
Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs
to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'Q387' together with the relevant Option Code from
the table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive
in / drive out allowance can only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 May 2016 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

Q387

B

Update Car Configuration File

Q387

C

Update Car Configuration File
Drive in / drive out

SRO

TIME
(HOURS)

PART NO.

QTY. /
VALUE

86.90.24

0.20

-

-

86.90.24
02.02.02

0.20
0.20

-

-

Normal Warranty policies and procedures apply

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

Service Action Q387: Sample Owner Letter
Service Action Q387: Park Out Feature Not Enabled
Dear Range Rover Evoque Owner,
Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program
Code Q387) for owners of 2014 model year Range Rover Evoque vehicles.
What is the issue?
Due to a production build issue, the Park Out feature of your vehicle was not enabled.
What will Land Rover and your Land Rover retailer do?
An authorized Land Rover retailer will update your vehicle’s Car Configuration File to enable the Park Out feature.
There will be no charge for this repair.

e

What should you do?
Contact your preferred Land Rover retailer and provide the retailer with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code Q387. During this visit, please
take the opportunity to discuss any aspect of your vehicle’s operation or performance with the Retailer team who
will be pleased to assist you with any questions you may have regarding your vehicle in order for you to get the
most out of its advanced features. For complete operation details of the Park Out feature, please refer to your
vehicle's Owner's Handbook.

pl

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take less than one hour, although your retailer may need your vehicle for a longer time due to
service scheduling requirements and vehicle conditioning.
Attention Leasing Agencies: Please forward this notification to the lessee within ten (10) days.

Moved or no longer own a Land Rover?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

m

What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover
retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact
the Land Rover Customer Relationship Centre at 800-637-6837, Option 9, and one of our representatives will be
happy to assist you.
You can also contact Land Rover by email: Visit the website http://www.landroverusa.com, select 'Contact Us'
and send an email from the ‘Email Land Rover’ link.
Should you have the need to contact Land Rover by mail, please use the following address:

sa

Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430
Thank you again for selecting Land Rover; your ownership experience is very important to us. We apologize for
this issue and recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your
authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.

Sincerely,

Peter Pochapsky
Customer Experience Manager