NHTSA ID Number: 10101081
Manufacturer Communication Number: 02-010-16-3170
TSB/Document Date: 2017-05-30
Summary
SOME VEHICLES MAY EXHIBIT A KNOCKING / SQUEAKING NOISE FROM THE FRONT SHOCK ABSORBER WHEN DRIVING ON ROUGH ROADS AND/OR WHEN TURNING THE STEERING WHEEL WHILE THE VEHICLE IS STOPPED. THE NOISE MAY BE DUE TO:UPPER FRONT STRUT BEARING (A) DAMAGE. (CX-5 AND MAZDA6)STICK/SLIP BETWEEN THE FRONT STRUT BEARING AND COIL SPRING. (CX-3, CX-5 AND MAZDA6)THE BUMP STOPPER (C) MAY BE CONTACTING THE STRUT BEARING WHEN THE FRONT SHOCK ABSORBER IS COMPRESSED, CAUSING A POPPING NOISE. (MAZDA6 ONLY)THE FRONT LOWER ARM BUSHING (D) IS MAKING A STICK-SLIP NOISE IN WET ROAD CONDITIONS. (CX-5 AND MAZDA6)TO ELIMINATE THE NOISE, THE FOLLOWING MASS-PRODUCTION CHANGES HAVE BEEN MADE:1. THE MATERIAL AND PRODUCTION METHOD OF THE FRONT STRUT BEARING (A) HAS BEEN CHANGED. (CX-5 AND MAZDA6)2. A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING. (CX-5 AND MAZDA6)3. THE SHAPE OF THE BUMP STOPPER (C) WILL BE MODIFIED IN THE FUTURE. (MAZDA6 ONLY)4. THE SHAPE OF THE COIL SPRING HAS BEEN CHANGED. (CX-3 ONLY)5. FRICTION OF THE LOWER ARM BUSHING HAS BEEN REDUCED BY ADDING A DRY COATING. (CX-5 AND MAZDA6)NOTE:THE PISTON ROD NUT (B) REQUIRES REPLACEMENT.
Service Bulletin
Mazda
North American Operations
Irvine, CA 92618-2922
© 2016 Mazda Motor of America, Inc.
Subject:
Bulletin No:
KNOCKING / SQUEAKING NOISE FROM FRONT SHOCK ABSORBER, CREAKING NOISE FROM FRONT LOWER ARM BUSHING
Last Issued:
02-010/16
03/10/2016
MULTI-MODEL - KNOCKING / SQUEAKING NOISE FROM FRONT SHOCK ABSORBER, CREAKING NOISE
FROM FRONT LOWER ARM BUSHING
BULLETIN NOTE
This bulletin supersedes the previously issued bulletin(s) listed below: The changes are noted in Red beside the
change bars.
Previously issued TSBs:
Date issued:
02-003/15
12/17/2015 and 02/04/2015
02-005/13
08/24/2013 and 11/11/2013
APPLICABLE MODEL(S)/VINS
Improvement of Strut Bearing
Model
With VINs lower than
Produced before
2013-2014 CX-5
JM3KE******343674
April 16, 2013
2014-2015 Mazda6
JM1GJ******121430
April 16, 2013
With VINs lower than
Produced before
2016 CX-3
JM1DK******199999
---
2013-2016 CX-5
JM3KE******615844
January 01, 2015
2014-2016 Mazda6
JM1GJ******404929
January 06, 2015
Installation of Protector to Coil Spring
Model
Improvement of Bump Stopper (Mazxda6 only)
Model
With VINs lower than
Produced before
---
---
With VINs lower than
Produced before
2013-2016 CX-5
JM3KE******742261
November 16, 2015
2014-2016 Mazda6
JM1GJ******459655
November 16, 2015
2014-2015 Mazda6
Improvement of Lower Arm Bushing
Model
Page 1 of 12
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 02-010/16
Last Issued: 03/10/2016
© 2016 Mazda Motor of America, Inc.
DESCRIPTION
Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough
roads and/or when turning the steering wheel while the vehicle is stopped.
The noise may be due to:
•
•
•
•
upper front strut bearing (A) damage. (CX-5 and Mazda6)
stick/slip between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6)
the bump stopper (C) may be contacting the strut bearing when the front shock absorber is compressed,
causing a popping noise. (Mazda6 only)
The front lower arm bushing (D) is making a stick-slip noise in wet road conditions. (CX-5 and Mazda6)
Front Shock Absorber
Front Lower Arm
To eliminate the noise, the following mass-production changes have been made:
1. The material and production method of the front strut bearing (A) has been changed. (CX-5 and Mazda6)
2. A protector has been installed onto the coil spring. (CX-5 and Mazda6)
3. The shape of the bump stopper (C) will be modified in the future. (Mazda6 only)
4. The shape of the coil spring has been changed. (CX-3 only)
5. Friction of the lower arm bushing has been reduced by adding a dry coating. (CX-5 and Mazda6)
NOTE: The piston rod nut (B) requires replacement.
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 2 of 12
Bulletin No: 02-010/16
Last Issued: 03/10/2016
© 2016 Mazda Motor of America, Inc.
REPAIR OUTLINE
1. Use Special Service Tool (SST) ChassisEAR / EngineEAR II Combo JSP06608 or Wireless ChassisEAR
JSP97202 to confirm noise is coming from the front suspension when driving over bumps and/or turning
the steering wheel while the vehicle is stopped:
NOTE: SST JSP06608 and JSP97202 are available for purchase on Mazda E-Store.
or
ChassisEAR / EngineEAR II Combo
JSP06608
Wireless ChassisEAR JSP97202
2. Was the noise verified?
• Yes - Use the table below to determine if the subject vehicle is a Type A, Type B, Type C, Type D, or
Type E vehicle.
• No - This bulletin does not apply.
Page 3 of 12
Bulletin No: 02-010/16
Last Issued: 03/10/2016
© 2016 Mazda Motor of America, Inc.
Model
Type A
Type B
Type C
Type D
Type E
Mazda6 JM1GJ******
100001121430
121431404928
404930459654
459655999999
---
CX-5 JM3KE******
100001 343673
343674 615843
615844 742260
---
---
CX-3 JM1DK******
---
---
---
---
100001199998
3. Use the table below to identify the appropriate repair.
Repair
Type A
Type B
Type C
Type D
Type E
1. Inspect the front strut bearing for damage. If
damaged, replace it.
Perform
Do Not
Perform
Do Not
Perform
Do Not
Perform
Do Not
Perform
2. Install the protector onto the coil spring.
(Refer to “Protector Installation Procedure”.
Perform
Perform
Do Not
Perform
Do Not
Perform
Perform
3. Replace the lower arm bushing.
Perform
Perform
Perform
Do Not
Perform
Do Not
Perform
4. Replace the bump stopper. (Mazda6 Only)
Perform
Perform
Perform
Perform
Do Not
Perform
(Perform On Both Sides)
NOTE:
•
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TSB/Document ID: 02-010-16-3170
Replacement Service Bulletin Number:
MFR Communication Date: 2016-03-10
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