Over the past several weeks we have had some inquiries regarding warranty error messages. Please ensure your Warranty
Administrators, Service Managers, and Parts Managers review this information.
An error code and explanation will be provided when you have an inflator airbag warranty claim rejected. The following
codes/reasons will require you to provide additional information to American Honda prior to approval. These are as follows:
1922 – Serial Number does not exist – Please verify the serial number is correct. If the serial number is correct and please contact
our inflator warranty team to resolve. In most cases the inflator was purchased prior to February. The inflator analyst team will
confirm the inflator information and then you will be able to resubmit the claim.
1923 – Serial number not shipped to your location – If the inflator serial number was not shipped to your dealership directly
contact the inflator analyst warranty team. American Honda does not encourage the sharing of controlled parts and considers it
an exception to normal business practices. Please verify with your manager if part was purchased from a dealer, if so include the
dealer information on your e-mail. The team will verify the situation and obtain the necessary information. Once information has
been confirmed you will be able to resubmit the claim.
1924 – Serial number already installed on another VIN – American Honda must ensure all serial number and VIN relationships are
correct. Therefore, any duplication of serial number usage is prohibited. If you are aware that serial number was used for a
previous claim, please include claim number and reason why serial number was not installed for that VIN. The inflator analyst
team will work with you to determine the correct course of action.
1926- Replacement part number is not applicable –This error message is stating the dealer used the incorrect inflator for that
vehicle or used a part which was in an older service bulletin. The inflator analyst warranty team will verify what situation is
occurring and will provide you with the corrective action.
1927 – VIN already used for replacement part within 90 day window – Error message is stating that an inflator for the same part
has been installed for that VIN in less than 90 day. The inflator analyst warranty team will review the circumstances around the
additional inflator repair. Once claim is reviewed the claim will be ready to resubmit.
The following error codes generally can be corrected by the warranty administrator.
1921 – Missing serial number – American Honda requires a serial number for all inflators installed. If the serial number is missing
you will need to obtain the correct serial number installed and submit this on the claim. Occasionally, a complete airbag will be
installed instead of an inflator (prior approval needed) if this is the case please file the claim as a goodwill claim and include the
serial number.
1925 – VIN does not exist at AHM – Generally this is a non USA VIN
1928 – VIN number is required – Generally the VIN information has been left blank. Include the VIN and the claim should submit
for approval.
1929 – Replacement part number is required for this claim – Generally the part number has not been included in the claim. Please
provide part number and the claim will be paid.
1930 – Multiple controlled parts not allowed – Only one controlled part number is allowed per claim.
1931 – Replacement part not matching serial numbers part number – The error message should provide the correct part number.
Enter the recommended part number and warranty claim should be approved.
009 – Template claim number does not match part number – Generally you can correct the error by using the correct template
number. Please use this chart shown below section to help you identify correct template number.
We hope this information has been helpful to your team. As always we are here to help and support your daily operations. Thank
you
American Honda Parts, Service, and Technical Division

Honda Driver and Passenger Side Template Information

SB 15-040 (Driver)
Yr/Model
01-02MY Accord
03-07MY Accord
01-05MY Civic, Civic
GX
02-06MY CR-V

03-11MY Element
02-04MY Odyssey
03-08MY Pilot
06MY Ridgeline

Repl P/N
Ca mp Bucket
04770-S5A-305
04770-S5A-405
JQ9
04770-SDA-305
04770-SDA-406

Temp ID
15-040A
15-040B
15-040C
15-040D

04770-S5A-408

15-040E

04770-S9A-306
04770-S9A-405
04770-S9A-409
04770-SCV-306
04770-SCV-405
04770-SCV-409
04770-S5A-305
04770-S5A-405
04770-S9A-306
04770-S9A-405
04770-S9A-409
04770-SJC-306
04770-SJC-406

JR0
JR1

JR2
JR3
JR4
JR5

15-040F
15-040G
15-040H
15-040I
15-040J
15-040K
15-040L
15-040M
15-04N0
15-040O
15-040P
15-040Q
15-040R

SB 13-034 (Passenger)
Yr/Model
01-03MY Civic, 03MY Civic IMA
01-02MY Civic GX
02-03MY CR-V
02MY Odyssey

Repl P/N
Camp Bucket
04785-S5A-307
S95 (5SK)
04790-S5A-308
04785-S9A-307
S95 (5SK)
04790-S9A-308
04785-S0X-307
S95 (5SK)
04790-S0X-308

Temp ID
13-034A
13-034B
13-034C
13-034D
13-034E
13-034F

SB 14-040 (Passenger)
Yr/Model
03MY Accord
02-03MY Civic, Civic GX
03MY Civic IMA
02-03MY CR-V
03MY Element
02MY Odyssey
03MY Odyssey
03MY Pilot

Repl P/N
Camp Bucket
04785-SDA-307
JJ6 (5JK)
04790-SDA-308
04785-S5A-307
JJ7 (5JK)
04790-S5A-308
04785-S9A-307
JJ8 (5JK)
04790-S9A-308
04785-SCV-307
JJ9 (5JK)
04790-SCV-308
04785-S0X-307
04790-S0X-308
JK0 (5UK)
04785-S0X-306
04790-S0X-305
04785-S9V-307
JK1 (5UK)
04790-S9V-308

SB 15-067 (Passenger)
Temp ID
14-040Z
14-040Y
14-040X
14-040W
14-040V
14-040U
14-040T
14-04T0
14-040S
14-04S0
14-040R
14-04R0
14-040Q
14-04Q0

SB 15-041 (Passenger)
Yr/Model

Repl P/N
Camp Bucket
04785-SDA-307
04790-SDA-308
JS1 (5KN)
04785-SDA-306
04-07MY Accord
04790-SDA-305
01-05MY Civic, 03-05MY Civic IMA 04785-S5A-307
JS2 (5KN)
04790-S5A-308
01-04MY Civic GX
03MY Accord

Temp ID
15-041A
15-041B
15-041C
15-04C1
15-041D
15-041E

Yr/Model

Repl P/N
Camp Bucket
04785-SDA-307
04790-SDA-308
JU4 (5SK)
04785-SDA-306
04-07MY Accord
04790-SDA-305
01-05MY Civic, 03-05MY Civic IMA 04785-S5A-307
JU5 (5SK)
04790-S5A-308
01-04MY Civic GX
04785-S9A-307
02-03MY CR-V
JU6 (5SK)
04790-S9A-308
04785-SCV-307
03MY Element
JU7 (5SK)
04790-SCV-308
04785-S0X-307
02MY Odyssey
04790-S0X-308
JU8 (5JK)
04785-S0X-306
03MY Odyssey
04790-S0X-305
04785-S9V-307
03MY Pilot
JU9 (5JK)
04790-S9V-308
03MY Accord

10/1/15

Temp ID
15-067A
15-067B
15-067C
15-067D
15-067E
15-067F
15-067G
15-067H
15-067K
15-067L
15-067M
15-067N
15-067O
15-067P
15-067Q
15-067R