NHTSA ID Number: 10100732
Manufacturer Communication Number: 09-004-15-3000
TSB/Document Date: 2017-05-25
Summary
SOME VEHICLES MAY EXHIBIT AN INOPERATIVE SEAT WARMER (OR SEAT HEATER) ON THE DRIVER AND/OR PASSENGER SEAT. WHEN WEIGHT IS APPLIED TO THE SEAT, PART OF THE HEATER ELEMENT WIRE MAY COME OUT OF POSITION AND BECOME BENT. UNDER REPEATED STRESS, THE WIRE MAY BREAK CAUSING AN INOPERATIVE SEAT WARMER CONDITION. AN ADDITIONAL ADHESION TREATMENT HAS BEEN APPLIED TO ELIMINATE THE HEATER ELEMENT WIRE FROM COMING OUT OF THE POSITION.
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TSB/Document ID: 09-004-15-3000
Replacement Service Bulletin Number:
MFR Communication Date: 2015-02-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MFR Component System:
MFR Component Subsystem:
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Service Bulletin
Mazda
North American Operations
Irvine, CA 92618-2922
© 2015 Mazda Motor of America, Inc.
Subject:
Bulletin No:
09-004/15
Last Issued:
02/04/2015
SEAT WARMER MALFUNCTION
2013-2015 CX-5, 2014-2015 MAZDA6 - SEAT WARMER MALFUNCTION
BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-033/14, issued on 08/18/2014 and 07/16/2014. The APPLICABLE MODEL(S)/VINS, REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been
revised.
• Changes are noted below in Red beside the change bar.
APPLICABLE MODEL(S)/VINS
2013-2015 CX-5 vehicles equipped with seat warmers with VINs lower than JM3KE******477565 (produced
before May 1, 2014)
2014-2015 Mazda6 vehicles equipped with seat warmers with VINs lower than JM1GJ******180413 (produced
before April 8, 2014)
DESCRIPTION
Some vehicles may exhibit an inoperative seat warmer (or seat heater) on the driver and/or passenger seat.
When weight is applied to the seat, part of the heater element wire may come out of position and become bent.
Under repeated stress, the wire may break causing an inoperative seat warmer condition.
An additional adhesion treatment has been applied to eliminate the heater element wire from coming out of the
position.
Repair Overview:
Affected Seat
Repair
Notes
Driver
Replace Seat Cushion Warmer
Do not replace seat cushion pad assembly.
Passenger
Replace Seat Cushion Pad Assembly
Pad assy. includes improved seat warmer.
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 1 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
REPAIR PROCEDURE
DRIVER SEAT:
1. Verify the seat warmer in the driver seat is inoperative.
2. Remove the seat cushion trim from the driver seat according to the MS3 online instructions or the Workshop
Manual section 09-13:
• CX-5 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
• Mazda6 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
3. Proceed to “Driver Seat: Seat Cushion Warmer Replacement Procedure” for seat warmer removal and
installation of the modified seat warmer.
Driver Seat: Seat Cushion Warmer Replacement Procedure
Seat Warmer Removal:
1. Identify the locations of double-sided adhesive tape, which secure the seat warmer to the seat cushion.
Page 2 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
2. Using a house-hold iron set to 140 ~ 150 degrees F (60 ~ 65.5 degrees C), carefully heat the pieces of double-sided adhesive tape (A) and gradually remove them all.
NOTE: DO NOT apply the iron directly to the cushion pad, as it could melt the pad.
3. Remove the old seat warmer from the seat cushion, then proceed to “Seat Warmer Installation”.
Page 3 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
Seat Warmer Installation:
1. Peel off the protective film from the double-sided adhesive tape from the upper section of the new seat
warmer.
NOTE: DO NOT remove the other pieces of protective film at this time.
2. Align the bottom edge of the seat warmer (A) with the groove in the pad (B) as shown below. Press the seat
warmer to affix it to the pad.
Page 4 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
3. Peel off the protective film from the double-sided adhesive tape from the middle section of the seat warmer.
4. Press the two (2) seat warmer bridges (A) into the groove in the pad.
NOTE:
•
•
DO NOT allow too much tension or too much slack in the seat warmer bridges (A).
DO NOT place the seat warmer bridges (A) over the pad wires (B).
5. Align the edge of the seat warmer (C) in parallel to the line of the pad groove. Press the seat warmer to affix
it to the pad.
Page 5 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
NOTE: Disregard the groove (A) in the pad shown below. It is not used during the repair.
6. Affix the remaining (upper and lower) sections of the seat warmer to the seat cushion in the same manner
as described above in Steps 3 ~ 5.
7. Reinstall the driver seat cushion trim according to the MS3 online instructions or the Workshop Manual section 09-13:
• CX-5 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
• Mazda6 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
8. Verify proper seat warmer operation.
PASSENGER SEAT:
1. Verify the seat warmer in the passenger seat is inoperative.
2. Remove the seat cushion trim from the passenger seat according to the MS3 online instructions or the
Workshop Manual section 09-13:
• CX-5 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
• Mazda6 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
3. Replace the seat cushion pad assembly with a modified part.
NOTE: The passenger side seat cushion pad assembly includes the improved seat warmer.
4. Reinstall the passenger seat cushion trim according to the MS3 online instructions or the Workshop Manual
section 09-13:
• CX-5 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
• Mazda6 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
5. Verify proper seat warmer operation.
Page 6 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
PART(S) INFORMATION
CX-5
Part Number
KD49-88-123A
KD51-88-123A
KD35-88-11XA
KE40-88-11XA
Description
Qty.
Spec.
1
Cloth (Type B Cushion Pad)
1
Leather (Type B Cushion Pad)
1
Leather
1
Cloth (Type B Cushion Pad)
Seat Cushion Warmer
(Drivers Seat)
Seat Cushion Pad
(Passenger Seat)
Mazda6
Part Number
GHL2-88-123
GHK3-88-123A
GLK3-88-11XA
GJS1-88-11XA
Description
Seat Cushion Warmer
(Driver Seat)
Seat Cushion Warmer
(Passenger Seat)
Qty.
Spec.
1
Leather Seat
1
Cloth Seat
1
Leather Seat
1
Cloth Seat
WARRANTY INFORMATION
NOTE:
•
•
•
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Driver Seat - (Seat Warmer
Replacement)
Passenger Seat - (Seat Cushion
Replacement)
Warranty Type
A
A
Symptom Code
61
61
Damage Code
9S
9S
****-88-123
****-88-11X
1
1
XXK7TARX / 1.1 Hrs.
XXK7TBRX / 1.1 Hrs.
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
Page 7 of 7
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