NHTSA ID Number: 10100732
Manufacturer Communication Number: 09-004-15-3000
TSB/Document Date: 2017-05-25
Summary
SOME VEHICLES MAY EXHIBIT AN INOPERATIVE SEAT WARMER (OR SEAT HEATER) ON THE DRIVER AND/OR PASSENGER SEAT. WHEN WEIGHT IS APPLIED TO THE SEAT, PART OF THE HEATER ELEMENT WIRE MAY COME OUT OF POSITION AND BECOME BENT. UNDER REPEATED STRESS, THE WIRE MAY BREAK CAUSING AN INOPERATIVE SEAT WARMER CONDITION. AN ADDITIONAL ADHESION TREATMENT HAS BEEN APPLIED TO ELIMINATE THE HEATER ELEMENT WIRE FROM COMING OUT OF THE POSITION.
Service Bulletin
Mazda
North American Operations
Irvine, CA 92618-2922
© 2015 Mazda Motor of America, Inc.
Subject:
Bulletin No:
09-004/15
Last Issued:
02/04/2015
SEAT WARMER MALFUNCTION
2013-2015 CX-5, 2014-2015 MAZDA6 - SEAT WARMER MALFUNCTION
BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-033/14, issued on 08/18/2014 and 07/16/2014. The APPLICABLE MODEL(S)/VINS, REPAIR PROCEDURE, PART(S) and WARRANTY INFORMATION have been
revised.
• Changes are noted below in Red beside the change bar.
APPLICABLE MODEL(S)/VINS
2013-2015 CX-5 vehicles equipped with seat warmers with VINs lower than JM3KE******477565 (produced
before May 1, 2014)
2014-2015 Mazda6 vehicles equipped with seat warmers with VINs lower than JM1GJ******180413 (produced
before April 8, 2014)
DESCRIPTION
Some vehicles may exhibit an inoperative seat warmer (or seat heater) on the driver and/or passenger seat.
When weight is applied to the seat, part of the heater element wire may come out of position and become bent.
Under repeated stress, the wire may break causing an inoperative seat warmer condition.
An additional adhesion treatment has been applied to eliminate the heater element wire from coming out of the
position.
Repair Overview:
Affected Seat
Repair
Notes
Driver
Replace Seat Cushion Warmer
Do not replace seat cushion pad assembly.
Passenger
Replace Seat Cushion Pad Assembly
Pad assy. includes improved seat warmer.
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 1 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
REPAIR PROCEDURE
DRIVER SEAT:
1. Verify the seat warmer in the driver seat is inoperative.
2. Remove the seat cushion trim from the driver seat according to the MS3 online instructions or the Workshop
Manual section 09-13:
• CX-5 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
• Mazda6 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
3. Proceed to “Driver Seat: Seat Cushion Warmer Replacement Procedure” for seat warmer removal and
installation of the modified seat warmer.
Driver Seat: Seat Cushion Warmer Replacement Procedure
Seat Warmer Removal:
1. Identify the locations of double-sided adhesive tape, which secure the seat warmer to the seat cushion.
Page 2 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
2. Using a house-hold iron set to 140 ~ 150 degrees F (60 ~ 65.5 degrees C), carefully heat the pieces of double-sided adhesive tape (A) and gradually remove them all.
NOTE: DO NOT apply the iron directly to the cushion pad, as it could melt the pad.
3. Remove the old seat warmer from the seat cushion, then proceed to “Seat Warmer Installation”.
Page 3 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
Seat Warmer Installation:
1. Peel off the protective film from the double-sided adhesive tape from the upper section of the new seat
warmer.
NOTE: DO NOT remove the other pieces of protective film at this time.
2. Align the bottom edge of the seat warmer (A) with the groove in the pad (B) as shown below. Press the seat
warmer to affix it to the pad.
Page 4 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
3. Peel off the protective film from the double-sided adhesive tape from the middle section of the seat warmer.
4. Press the two (2) seat warmer bridges (A) into the groove in the pad.
NOTE:
•
•
DO NOT allow too much tension or too much slack in the seat warmer bridges (A).
DO NOT place the seat warmer bridges (A) over the pad wires (B).
5. Align the edge of the seat warmer (C) in parallel to the line of the pad groove. Press the seat warmer to affix
it to the pad.
Page 5 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
NOTE: Disregard the groove (A) in the pad shown below. It is not used during the repair.
6. Affix the remaining (upper and lower) sections of the seat warmer to the seat cushion in the same manner
as described above in Steps 3 ~ 5.
7. Reinstall the driver seat cushion trim according to the MS3 online instructions or the Workshop Manual section 09-13:
• CX-5 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
• Mazda6 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
8. Verify proper seat warmer operation.
PASSENGER SEAT:
1. Verify the seat warmer in the passenger seat is inoperative.
2. Remove the seat cushion trim from the passenger seat according to the MS3 online instructions or the
Workshop Manual section 09-13:
• CX-5 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
• Mazda6 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
3. Replace the seat cushion pad assembly with a modified part.
NOTE: The passenger side seat cushion pad assembly includes the improved seat warmer.
4. Reinstall the passenger seat cushion trim according to the MS3 online instructions or the Workshop Manual
section 09-13:
• CX-5 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
• Mazda6 - (FRONT SEAT CUSHION TRIM REMOVAL/INSTALLATION).
5. Verify proper seat warmer operation.
Page 6 of 7
Bulletin No: 09-004/15
Last Issued: 02/04/2015
© 2015 Mazda Motor of America, Inc.
PART(S) INFORMATION
CX-5
Part Number
KD49-88-123A
KD51-88-123A
KD35-88-11XA
KE40-88-11XA
Description
Qty.
Spec.
1
Cloth (Type B Cushion Pad)
1
Leather (Type B Cushion Pad)
1
Leather
1
Cloth (Type B Cushion Pad)
Seat Cushion Warmer
(Drivers Seat)
Seat Cushion Pad
(Passenger Seat)
Mazda6
Part Number
GHL2-88-123
GHK3-88-123A
GLK3-88-11XA
GJS1-88-11XA
Description
Seat Cushion Warmer
(Driver Seat)
Seat Cushion Warmer
(Passenger Seat)
Qty.
Spec.
1
Leather Seat
1
Cloth Seat
1
Leather Seat
1
Cloth Seat
WARRANTY INFORMATION
NOTE:
•
•
•
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Driver Seat - (Seat Warmer
Replacement)
Passenger Seat - (Seat Cushion
Replacement)
Warranty Type
A
A
Symptom Code
61
61
Damage Code
9S
9S
****-88-123
****-88-11X
1
1
XXK7TARX / 1.1 Hrs.
XXK7TBRX / 1.1 Hrs.
Part Number Main Cause
Quantity
Operation Number / Labor Hours:
Page 7 of 7
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 09-004-15-3000
Replacement Service Bulletin Number:
MFR Communication Date: 2015-02-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU c0ding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Pr0gramming): Allows for Ford, for Lincoln, and for Mazda ECU pr0gramming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- 39+ Services/Resets/Adaptations/Relearns/Calibrations: XTOOL D7S full system car scanner diagnostic tool tackles 99% of common car issues through its 36+ special functions, including Oil Reset, EPB, SAS, BMS, Throttle Reset, Injector C0ding, ABS Bleed, TPMS Reset, Power Balance, etc and also covers specific-vehicle functions like Crank Sensor Relearn, ABS Initialization, Cylinder Power Balance, Fuel Trim Reset, Idle Relearn etc. This car diagnostic scanner enhances efficiency, making repairs and maintenance hassle-free. Tip: DO NOT for All vehicles, please check compatibility first
- Cost-effective ECU C0ding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
This product presentation was made with AAWP plugin.