NHTSA ID Number: 10099803
Manufacturer Communication Number: A14-078
TSB/Document Date: 2017-05-19
Summary
"SERVICE BULLETIN - UNDER CERTAIN DRIVING CONDITIONS, THERE IS EXCESSIVE VIBRATION BETWEEN 30 AND 65 MPH. FOR 2WD AND 4WD VEHICLES, THE CALIBRATION VCM OPERATION COMBINED WITH THE ACTION OF THE LOCK UP TORQUE CONVERTER CREATES EXCESSIVE VIBRATION. ADDITIONALLY FOR 4WD VEHICLES, THE PROPELLER SHAFTS CENTER SUPPORT BEARING BUSHING MATERIAL MAY NOT EFFECTIVELY DAMPEN VIBRATIONS IN COLD (BELOW 32F) TEMPERATURES."
08001
Symptom Code:
04201
Skill Level:
Repair Technician
Software Update and Propeller Shaft Replacement
Operation Number
2200A0
2191A8
Defect Code:
08001
Symptom Code:
04201
Skill Level:
Repair Technician
Propeller Shaft Replacement Only
Operation Number
2191A8
Description
Flat Rate Time
Template ID
Failed Part Number
REPAIR PROCEDURE C:
For 4WD vehicles: Replace
the propeller shaft.
0.4 hr
14-078D
401 00-SZA-A02
Defect Code:
08001
Symptom Code:
04201
Skill Level:
Repair Technician
Page 3 of 8
INSPECTION PROCEDURE
Customer Questions
Have the service advisor ask the customer the following questions:
1.
What is the outside temperature when the vibration occurs?
Above 32 °F
2.
Below 32 °F
At what speed does the vibration occur?
Low speed (up to 30 MPH)
3.
Temperature has no effect on vibration
Medium speed (30-65 MPH)
High speed (above 65 MPH)
Under what driving condition is the vibration occurring?
Light or steady throttle
Hard Acceleration
Light braking
Moderate or hard braking
Test-Drive the vehicle
1.
Test-drive the vehicle and confirm the customer information using the HDS; set the cruise control Cancel button in
the perimeter setting to trigger the snapshot. Then, set up the HOS to take a PGM-FI snapshot 15 seconds before
and after the trigger.
2.
Drive the vehicle in the speed range where the customer feels the vibration. Once you feel the vibration, keep the
throttle and speed steady and press the cruise control Cancel button once to trigger the snapshot.
3.
Save the snapshot.
4.
Repeat steps 1 through 3 a second time before going to step 5.
5.
Continue driving to create the vibration again. Once you feel the vibration, press the cruise control Cancel button
again to trigger the snapshot, then lift off the throttle for 2 seconds, and then resume the throttle.
•
•
If the vibration does not go away, this bulletin does not apply. Continue with normal troubleshooting.
If the vibration goes away, continue to Results.
Results
To review the snap shots, select the following signals:
• VPS Status
•
Engine Speed
•
M Shaft SPD
• Vehicle Speed
Set the cylinder (scale to 10).
NOTE: Setting the scaling parameters to the lowest levels will make interpreting the data easier.
This bulletin does not apply if any of the following occurred; continue with normal troubleshooting:
• The customer indicated the vibration occurred under braking or hard acceleration.
• The engine is not in valve pause when the vibration occurs.
• The snapshots 1 and 2 indicate fluctuations in the main shaft but the engine speed is steady - review the job
aid Torque Converter Clutch Shudder and Vibration.
NORMALTORQUECONVERTER
---==--====®
~ ~-~~
\,
r===
~
r ~=====~~~=========l
~===========i
I
-
'
-
-r
.
:
POSSIBLE TORQUE CONVERTER ISSUES
Refer to the Job Aid .
·--
,-
I
"
~·-~
. ...... I YI
-
Y - N II
Page 4 of 8
Do REPAIR PROCEDURE A (2WD) if:
• The vibration occurred between 30 and 65 mph; review the snapshots 1 and 2 to see if the snapshot shows the
engine in valve pause and the main shaft and rpms are steady at the time of the vibration. Also check snapshot
3 to confirm that the engine was in valve pause once the vibration occurred and went away when you released
the throttle.
• The vibration occurred between 30 and 65 mph; the vibration occurred during light or constant throttle.
Do REPAIR PROCEDURE B (4WD) if:
• The vibration occurred between 30 and 65 mph; review the snapshots 1 and 2 to see if the snapshot shows the
engine in valve pause and the main shaft and rpms are steady at the time of the vibration. Also check snapshot
3 to confirm that the engine was in valve pause once the vibration occurred and went away when you released
the throttle.
• The vibration occurred between 30 and 65 mph; the vibration occurred during light or constant throttle.
Do REPAIR PROCEDURE C (4WD) if:
• The customer indicated that the vibration occurs when the temperature was 32 °F or colder, you will need to
replace the propeller shaft.
REPAIR PROCEDURE A (2WD)
Update the PGM-FI and the A/T software. Refer to Service Bulletin 01-023, Updating Control Units/Modules.
REPAIR PROCEDURE B (4WD)
Update the PGM-FI or the A/T software. Refer to Service Bulletin 01-023, Updating Control Units/Modules.
•
If your inspection results indicated to replace the propeller shaft, go to REPAIR PROCEDURE C.
•
If your inspection results did not indicate replacing the propeller shaft, the vehicle is repaired.
REPAIR PROCEDURE C (4WD)
NOTE: Make sure you update the A/T and PGM-FI software or check that the software has been updated before
replacing the propeller shaft.
1.
Raise and support the vehicle.
2.
Check that the propeller shaft has not already been replaced. Check if there is a purple mark on the center support
bearing as shown below.
•
•
If there is a purple mark on the center support bearing, the propeller shaft has already been replaced with a new
part. Do not replace the propeller shaft again. If there is still a vibration, this bulletin does not apply. Continue
with normal troubleshooting.
If there is no purple mark, go to step 3.
~ Apropeller
purple mark here indicates the
shaft has already been replaced.
Page 5 of 8
3.
Remove the propeller shaft protector.
PROPELLER SHAFT
PROPELLER SHAFT PROTECTOR
4.
Remove the flange bolts from the transfer companion flange.
~ - - - - - FLANGE BOLTS
Do not reuse.
-....___--'--~il ~ T R A N S F E R COMPANION FLANGE
FACTORY REFERENCE MARK
5.
Remove the flange bolts from the rear differential flange.
Page 6 of 8
6.
Remove the center support bearing mounting bolts.
7.
Install the new propeller shaft by aligning the factory reference marks on the No. 2 propeller shaft to the rear
differential companion flange as shown below. Then install new flange bolts and torque them to 72 N·m (53 lb-ft).
FLANGE BOLTS
72 N-m (53 lb-ft)
~
~
\
FACTORY REFERENCE MARKS
Align.
PROPELLER S H A F T ~
REAR DIFFERENTIAL FLANGE
Page 7 of 8
8.
Install the new center support bearing mounting bolts and torque them to 39 N·m (29 lb-ft).
9.
Set the No. 1 propeller shaft to the transfer companion flange. Then install new flange bolts and torque them to
72 N·m (53 lb-ft).
FLANGE BOLTS
72 N-m (53 lb-ft)
FACTORY REFERENCE MARK
10. Reinstall the propeller shaft protector.
PROPELLER SHAFT
PROPELLER SHAFT PROTECTOR
MOUNTING BOLTS
22 N-m (16 lb-ft)
END
Page 8 of 8
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TSB/Document ID: A14-078
Replacement Service Bulletin Number:
MFR Communication Date: 2015-12-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
MFR Component System:
MFR Component Subsystem:
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