Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2015 Mazda Motor of America, Inc.

Subject:
OPERATIONAL CONCERNS WHEN PLAYING A MEDIA DEVICE (iPOD, USB
MEMORY STICK, ETC.) CONNECTED VIA USB

Bulletin No:

09-008/15

Last Issued:

03/16/2015

MULTI-MODEL (WITH TOUCHSCREEN AUDIO) - OPERATIONAL CONCERNS WHEN PLAYING A MEDIA
DEVICE (iPOD, USB MEMORY STICK, ETC.) CONNECTED VIA USB

BULLETIN NOTE

• This bulletin supersedes the previous bulletin 09-008/15, issued on 02/23/2015. The DESCRIPTION has
been revised.
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)/VINS
2013 Mazda3
2013-15 CX-5
2014-15 Mazda6
2013-15 CX-9 vehicles with VINS lower than JM3TB****** 456698 (produced before February 2, 2015)

DESCRIPTION
Some customers may complain about one or more of the following concerns.
1. SMS/Text cannot be downloaded when connected via Bluetooth.
2. Operational concerns when playing a media device (iPod, USB stick etc.) connected via the USB port.
a. After the ignition is turned ON, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several minutes.
b. After the ignition is turned ON, the playback always starts from the first track. It does not start from the
last playing track/position when the ignition was turned OFF.
These concern may be caused by the software of the Bluetooth/Hands-free module that controls the USB connection. To improve these concerns, the software of the Bluetooth/Hands-free module has been changed.
NOTE:
•
•

The updated software of the Bluetooth/Hands-free module will only address SMS/Text concerns for the Apple® iPhone at this time.
The updated software of the Bluetooth/Handsfree module will not address the “iPod Error”
message concern for the Apple® IOS 8.0 or
higher software on iPhone 4, 5, or 6 at this time.

Customers having this concern should have their vehicle repaired using the following repair procedure.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-008/15

Last Issued: 03/16/2015

© 2015 Mazda Motor of America, Inc.

REPAIR PROCEDURE
1. Verify customer concern.
2. Replace the Bluetooth/Hands-free module with a modified one according to MS3 online instructions or the
Workshop Manual.
NOTE: Order the latest module via United Radio website (www.urdealerservices.com).
CAUTION: After a Bluetooth/Hands-free module with the modified software has been installed,
there will be some changes in system operation listed in the customer information.
Explain these changes to the customer as necessary and give the customer a copy of
these pages.
3. Verify repair.

SUBJECT PART(S) INFORMATION
Use exchange unit only from United Radio. DO NOT automatically order a new part for warranty replacement.

Subject Part Number

Description

Qty.

GJR9-66-DH0Z

Bluetooth / Hands-free module

1

WARRANTY INFORMATION
NOTE:
•
•
•
•

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty.
Additional diagnostic time cannot be claimed for this repair.
Core return should be done using prepaid label. DO NOT use 5555-RE-TURN.

Mazda6 and CX-5

Mazda3, CX-9

Warranty Type

A

Symptom Code

61

Damage Code

9W

Part Number Main Cause

GJR9-66-DH0Z

Quantity

0

Operation Number
Labor Hours:

XXKBYXRX
0.2 Hrs.

0.3 Hrs.

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