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NHTSA ID Number: 10099307

Manufacturer Communication Number: WE - A13-079

TSB/Document Date: 2017-05-16


Summary

"SERVICE BULLETIN - AMERICAN HONDAeBay logo IS ANNOUNCING A POWERTRAIN WARRANTY EXTENSION AS A RESULT OF A SETTLEMENT OF A CLASS ACTION CAPTIONED, SOTO ET AL.V. AMERICAN HONDAeBay logo MOTOR CO., INC., CASE NO. 3:12-CV-1377-SI (N.D. CAL.). THE PISTON RINGS ON CERTAIN CYLINDERS MAY ROTATE AND ALIGN, WHICH CAN LEAD TO SPARK PLUG FOULING. THIS CAN SET DTCS P0301 NO. 1 CYLINDER MISFIRE DETECTED, P0302 NO. 2 CYLINDER MISFIRE DETECTED, P0303 NO. 3 CYLINDER MISFIRE DETECTED, P0304 NO. 4 CYLINDER MISFIRE DETECTED, AND CAUSE THE MIL TO COME ON. AMERICAN HONDAeBay logo IS EXTENDING THE POWERTRAIN WARRANTY TO COVER REPAIRS RELATED TO ENGINE MISFIRE (THAT TRIGGERS DTCS P0301 THROUGH P0304) TO 8 YEARS WITH UNLIMITED MILEAGE FROM THE ORIGINAL DATE OF PURCHASE AND HAS SETTLED A CLASS ACTION BASED ON THIS REMEDIAL MEASURE."


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TSB/Document ID: WE - A13-079

Replacement Service Bulletin Number:

MFR Communication Date: 2015-09-05

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE

MFR Component System:

MFR Component Subsystem:


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Service Bulletin
September 5, 2015

13-079
51868-02139 Version 4

Warranty Extension: MIL Comes On with DTCs P0301 Thru P0304
Supersedes 13-079, dated May 29, 2015, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
2010–12

Model
Crosstour

Trim
All V6

VIN Range
Check the iN VIN Status for Eligibility.

REVISON SUMMARY
All sections were revised; American HondaeBay logo recommends that you review the entire bulletin.
CORRECTIVE ACTION
2010–11 Models: Complete the diagnosis procedure and if necessary, update the PCM software and replace
the affected spark plugs. If the vehicle returns after the updated PCM software and spark plug replacement
have been installed, clean the pistons and replace the pistons rings along with the spark plugs (Procedure B).
NOTE: Make sure the software update has been completed, spark plugs replaced (Procedure A), and the
vehicle returned to the customer before making any additional repairs. Failure to do so will result in claim
review by your DPSM and possible debit.
2012 Models: Complete the diagnosis procedure and if necessary, clean the pistons and replace the pistons
rings along with the spark plugs (Procedure B).
BACKGROUND
American HondaeBay logo is announcing a powertrain warranty extension as a result of a settlement of a class action captioned,
Soto et al.v. American HondaeBay logo Motor Co., Inc., Case No. 3:12-cv-1377-SI (N.D. Cal.).
The piston rings on certain cylinders may rotate and align, which can lead to spark plug fouling. This can set DTCs
P0301 No. 1 cylinder misfire detected, P0302 No. 2 cylinder misfire detected, P0303 No. 3 cylinder misfire detected,
P0304 No. 4 cylinder misfire detected, and cause the MIL to come on.
American HondaeBay logo is extending the powertrain warranty to cover repairs related to engine misfire (that triggers DTCs
P0301 through P0304) to 8 years with unlimited mileage from the original date of purchase and has settled a class
action based on this remedial measure.
This warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a
financial institution or insurer, or has a branded or similar title under any state’s law.
CUSTOMER NOTIFICATION
Owners of affected vehicles were sent a class action settlement notice regarding this warranty extension starting in
October 2013.
Before doing work on a vehicle, verify its eligibility by doing an iN VIN status inquiry.
Refer customers seeking information about settlement benefits to www.enginemisfiresettlement.com, or instruct them to
call 888-888-3082.

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment,
and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not
assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact
an authorized HondaeBay logo automobile dealer.
© 2015 American HondaeBay logo Motor Co., Inc. – All Rights Reserved

Page 1 of 24

DIAGNOSIS
1. Connect the HDS and check for the following DTCs: P0301 No. 1 Cylinder Misfire Detected,
P0302 No. 2 Cylinder Misfire Detected, P0303 No. 3 Cylinder Misfire Detected, P0304 No. 4 Cylinder Misfire
Detected.
Are any of these DTCs stored?
YES – Go to step 2.
NO – Stop. This bulletin does not apply. Continue with normal troubleshooting.
2. Remove and check the spark plug(s) on the affected cylinders (example: if P0301 is stored, check the spark plug on
cylinder No. 1).
Are the spark plug(s) fouled?
YES – Go to step 3.
NO – Stop. This bulletin does not apply. Continue with normal troubleshooting.

Page 2 of 24

3. Check the PCM software version P/N located above the PGM FI Data List. All 2012 vehicles are up to date, go
directly to step 4.

Year/Model
2010 Crosstour (2WD)
2010 Crosstour (4WD)
2011 Crosstour (2WD)
2011 Crosstour (4WD)
2012 Crosstour (ALL)

Program ID (or later)

Program P/N (or later)

BRA560
37805-RBR-A56
BRA060
37805-RBR-A06
BRA720
37805-RBR-A72
BRA220
37805-RBR-A22
Software Updated from Factory

Is the PCM Program ID and/or Program P/N the same or newer than what is listed above, 2010–11 model years
only?
NO – The PCM software needs to be updated. Go to REPAIR PROCEDURE A.
YES – The correct software is installed. The piston rings on select cylinders need to be replaced. Go to step 4.
IMPORTANT NOTICE: The PCM software must first be updated with the correct version, replace spark plugs and
the vehicle returned to the customer. Piston cleaning and piston ring replacement, as described below, should
only be done after the customer has returned with a second failure or if the vehicle’s software is the correct
version. Failure to follow this process correctly may result in a full debit of the warranty claim to your
dealer.
4. Note which DTCs are stored in the vehicle.
Does the vehicle have DTC P0304 stored? (Any combination of DTCs P0301, P0302, P0303, P0304 may also be
stored.)
YES – Go to REPAIR PROCEDURE B for the cylinders listed, Cylinders 1–4: Clean the pistons, replace the
piston rings, and replace the spark plugs.
NO – Go to REPAIR PROCEDURE B for the cylinders listed below:
• Cylinder 1–3: Clean the pistons and replace the pistons rings.
• Cylinder 1–4: Replace the spark plugs.

Page 3 of 24

WARRANTY CLAIM INFORMATION
2010–11 Models: Confirm PCM software is or has been updated with the correct version, spark plugs 1–4 have
been replaced and the vehicle returned to the customer (Procedure A). Piston cleaning and piston ring
replacement should only be done after the customer has returned with a second failure or if the vehicles software is
the correct version (Procedure B). Failure to follow this process correctly may result in a debit of the
warranty claim to your dealer.
2012 Models: Are equipped with updated software from the factory, no software updated is needed. Piston
cleaning, piston ring replacement along with spark plug replacement should be done (Procedure B).
FLAT RATE NOTE: The procedure in this bulletin is different than the service manual. This procedure does not
require the complete removal of the power steering pump, catalytic converter(s), engine and transmission, or the
crankshaft. As a result, the operation number is unique and the FRT is reduced (Procedure B).
2010 Crosstour
OP#

Description

1171G9

1171H0

1171H0B

Flat Rate Time

Template ID

2010 Crosstour: Procedure A
Update the PCM and replace spark plugs 1–4
(includes diagnosis).

Failed Part Number

0.5 hr

13-079A

2010 Crosstour: Procedure B
Replace piston rings 1–3 and replace spark plugs 1–4 (includes
diagnosis).

6.2 hrs

13011–R70–A02

2010 Crosstour: Add if replacing piston rings on cylinder 4.

0.8 hr

13011–R70–A02

13011–R70–A02

2011–12 Crosstour
OP#

1171G9

Description

Flat Rate Time

Template ID

2011 Crosstour: Procedure A
Update the PCM and replace spark plugs 1–4
(includes diagnosis)

0.5 hr

13-079B

2011–12 Crosstour: Procedure B
Replace piston rings 1–3 and replace spark plugs 1–4
(includes diagnosis).

6.2 hrs

13011–5G0–A01

2011–12 Crosstour: Add if replacing piston rings on cylinder 4.

0.8 hr

13011–5G0–A01

1171H0

1171H0B

Failed Part Number

13011–5G0–A01

Defect Code:
5V500
Symptom Code: JB700
Skill Level:

Repair Technician

PARTS INFORMATION
NOTE: Do the DIAGNOSIS first to determine which cylinders you will need to repair.
REPAIR PROCEDURE A – SOFTWARE UDPATE AND CYLINDERS 1–4 SPARK PLUG REPLACEMENT
Required Parts
Part Name
Spark Plugs

Part Number
12290-R70-A01

Quantity
4

Page 4 of 24

REPAIR PROCEDURE B – PISTON CLEANING AND RING REPLACEMENT
Required Parts
Part Name
Cyl. Gasket (Fr)
Cyl. Gasket (Rr)
Drain Washer 14 mm
EGR Pipe Gasket A
EGR Pipe Gasket B
Ex. Chamber Gasket
Ex. Pipe Gasket
Head Gasket Set
Head Gasket Rr.
In. Manifold Gasket Top
In. Manifold Gasket Base
Oil Filter
O-ring (7.47 mm x 3.6 mm)
O-ring (31.2 mm x 4.1 mm)
Piston Ring Set
Pre-chamber Gasket
Self-locking Nut (8 mm)
Self-locking Nut (10 mm)
Spark Plugs
Strainer O-ring
Timing Belt Bolt
Water Gasket Fr.
Water Gasket Rr.

Part Number

Cyl 1-3

12251-R70-A01
12261-R70-A01
94109-14000
18716-R70-A01
18719-R70-A01
18115-R70-A01
18212-SA7-003
12030-R70-A00
12050-R70-A00
17146-R70-A01
17105-RCJ-A01
15400-PLM-A02
91301-PLC-000
91314-PH7-003
13011-5G0-A02
18393-SDB-A00
90212-RCA-A01
90212–SA5-003
12290-R70-A01
15221-RYE-A01
14551-RCA-A01
19411-P8A-A03
19412–P8A-A02

Cyl 1-4
1
1
1
1
1
2
2
1
1
1
1
1
2
2
4
1
8
9
4
1
1
1
1

1
1
1
1
1
2
1
1
1
1
2
2
3
1
4
9
4
1
1
1
1

Replace Parts as Needed for Repair Procedure B
Part Name
Connecting Rod Bolt (may require up to 8 bolts per
cylinder head)
Washer-Bolt (12 x 163) (may require up to 8 bolts per
cylinder head)

Part Number

Cyl 1-3

Cyl 1-4

13204–P8A–A01

6

8

90005–PAA–A01

12


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