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Bulletin No.:
Date:

13322A
February 2015

Program Bulletin

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CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Navigation Radio Loss of Customer Settings

MODELS:

201 O Buick Lacrosse
2010 Cadillac SRX
2010 Chevrolet Equinox
2010 GMC Terrain
2011 Buick Lacrosse, Regal
2011 Cadillac SRX
2011 Chevrolet Cruze, Equinox
2011 GMC Terrain

This bulletin has been revised to update the service procedure by beginning with an
inspection of the existing software version to determine whether this software update is
required or not. The service procedure has also been updated to include several notes to
stress the importance of being patient during the update, outline some normal behaviors
that may be noted during the update, clarify what needs to be done at the end of the update
and to include additional photos. Please discard all copies of bulletin 13322 .

••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••
THIS PROGRAM IS IN EFFECT UNTIL JANUARY 31, 2017 .

••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••
CONDITION

Certain 2010 model year Buick Lacrosse; Cadillac SRX; Chevrolet Equinox; GMC Terrain
and 2011 model year Buick Lacrosse; Buick Regal; Cadillac SRX; Chevrolet Cruze; Chevrolet
Equinox; GMC Terrain vehicles equipped with navigation radios may experience various
performance issues including clock inaccuracy, navigation-route resets, loss of radio-station
presets, and time-shift malfunction (link).
CORRECTION

Dealers are to inspect the radio software version and, if necessary, reprogram the radio-control
module and, if necessary, recalibrate the audio system.

Copyright 2015 General Motors. All Rights Reserved.

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February 2015

Bulletin No.: 13322A

VEHICLES INVOLVED

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent
directly to export dealers. Dealers will not have a report available if they have no involved vehicles
currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
PART INFORMATION

No physical parts are required.
SERVICE PROCEDURE
Software Version Verification

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To determine the radio control module software version, navigate to the Map Database Information
screen using the radio. Use the following navigation path: CONFIG>NAV>Map Database
Information. Refer to the Application Version field on screen to determine the software version.
Refer to photograph.

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February 2015

Bulletin No.: 13322A

Note: The software version will appear on the screen in one of the following formats: U0802 or
0802. The "U" may NOT be present. Refer to the table below to determine if a software update is
required.
•

If an update is required , refer to Radio USB Programming for Navigation Software in this
bulletin .

•

If an update is NOT required , no further action is required .

Region

U~date is Reguired

U~date NOT Reguired

us

U306, U318, W002,
U40D,U413,U415

U514, U515, U520,
U602,U603,U701,U803

MX

02D2,02F2,0408,02F7
0271, 02C2, 02F6,
0305,0314,0316,040B,
0409, E40D

0800,0505,0601
0800,0506,0507,0508

ME

02C6, 02E4, 02F6,
0318,0404

0800,0504,0601

CN

0183, 31E9, 0222,
3241,3255,3258,4272,
4275,4281,42B1,42B5,
42B7,430A,4502,4702,
4703,
02B5,02B6
02A0,02C5
00D0,0131
0301,0306

0802,5007,5105,5102,
5106,5107,5500,5502,
5504,5506,6101

EU

KR

TW
JP

AU

0800
0800
0800
0800,0501,0502,0505,
0506

Radio USB Programming for Navigation Software
Note: Carefully read and follow the instructions below.
•

Do NOT attempt to order the calibration number from GM Customer Care and Aftersales. The
calibration numbers required for this service procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) with the calibration update. If you cannot access the
calibration , call the Techline Customer Support Center and it will be provided .

•

DO NOT program a control module unless directed to by a service procedure or a service
bulletin . If the control module is not properly configured with the correct calibration software,
the control module will not control all of the vehicle features properly.

•

Ensure the programming tool is equipped with the latest software and is securely connected
to the data link connector. If there is an interruption during programming , programming failure
or control module damage may occur.

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February 2015

Bulletin No.: 13322A

•

Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or
loss of voltage will interrupt programming. When required install the EL-49642 SPS
Programming Support Tool to maintain system voltage. If not available, connect a fully charged
12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a
battery charger.

•

This procedure begins with a USB flash drive programming event. Any existing data on the
USB flash drive will be erased during the TIS2WEB-to-USB flash drive download procedure.
To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the
USB flash drive onto another approved storage device BEFORE attempting to download
software from TIS2WEB . Once the software is downloaded to the USB, DO NOT add any data
to the storage device.

•

If the radio display goes blank during/after the USB programming process but radio
communication is maintained, it may be necessary to perform a faceplate/display reset with
the scan tool.

•

Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights,
exterior lights (including daytime running lights), HVAC, radio, etc.

•

During the programming procedure, follow the SPS prompts for the correct ignition switch
position.

•

Clear DTCs after programming is complete. Clearing powertrain DTCs will set the
Inspection/Maintenance (I/M) system status indicators to NO.

Note: During programming , the battery voltage MUST be maintained within the proper range of
12-15 volts.

1. Connect the Midtronics® PSC 550 Battery Maintainer (SPS Programming Support Tool EL49642) or an equivalent to the battery.
2. Connect the MDI to the vehicle.
3. Turn ON the ignition, with the engine OFF.
4. Select: J-2534 MDI from the Select Diagnostics Tool and Programming Process screen.
5. Select: RAD- "Radio USB Programming for Navigation Software - Setup", from the Supported
Controllers screen. Refer to SI and SPS for programming instructions, if required.
6. Insert a USB flash drive into the USB port of your computer. Press the REFRESH button if
your USB drive IS NOT selectable in the Available USB Drives box.
7. Select NEXT from the SPS Special Function screen.
8. Monitor the Progress Status bar at the bottom of the SPS Special Function screen.
Note: The files have been successfully loaded onto the USB flash drive when the Progress Status
bar is completely shaded and the SPS Special Functions screen displays the following message:
"Remove the USB stick and insert into the vehicle USB port."

9. Remove the USB flash drive from the computer when the Progress Status bar indicates that
the software download has been completed.
10. Press FINISH from the SPS Special Function screen. DO NOT wait for the Completion screen
to appear on the display.

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Bulletin No.: 13322A

Note: On Cadillac SRX vehicles, turn on the radio and press the NAV button to raise the
viewscreen. If this is not done before inserting the USB drive, you will not be able to operate the
"Ok" button in the following step.
11. Insert the USB flash drive into the USB port of the vehicle. The radio will display the title
"Program Update" along with warnings not to interrupt power or remove the media. A bar graph
will form indicating progress and an "OK" button will appear. PRESS the appropriate radio
button or area of the screen to activate the "OK" command and begin programming.

011390

Note: Typically the programming event will take about 45 minutes to complete. The programming
event may require more or less time to complete. Wait for the programming to complete BEFORE
performing any action . The SRX viewscreen will lower and the program status bar will NOT be
visible during programming . The partially raised viewscreen will be blank but have a white hue
during programming. It is normal for the white hue progress bar to stay stationary for several
minutes before it initially moves. Once the programming files have been transferred from the USB
flash drive to the radio module, the SRX viewscreen will partially raise and display the following
message: Program Update. Do not turn off power while updating. Do not remove the media while
updating. Disregard the message on the screen .
12. When the programming event has completed, the radio will display Download Complete.

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February 2015

Bulletin No.: 13322A

Note: The Download Complete screen appears and disappears in a short period of time. If you
are not present when the screen appears, the Program Update screen appears. If the Program
Update Screen appears and the current software version field and the update software version
field are the same or None" or "Same" is listed in the software version fields , select "Cancel" and
proceed to step 13.
13. Remove the USB flash drive.