UPDATE PRIOR TO SALE 4816: AWD V6

SERVICE BULLETIN

PETROL S/C CROSS BRACE FOUL
14-JUL-16

NO.: 6-306NAS

(ISSUE 2)

SEC.: GENERAL INFORMATION

MKT.: CAN / USA

CHANGES ARE EXTENSIVE AND THEREFORE NOT HIGHLIGHTED
DESCRIPTION OF ISSUE
A potential issue has been identified on a limited number of vehicles listed within the Affected
Vehicle Range where a support cross brace has been fitted to the All-Wheel Drive variants when it
was intended for Rear Wheel Drive only. Under specific circumstances the driveshaft may foul the
cross brace, causing an audible noise that may be heard by the driver.
This program does not apply to any vehicle already registered and in use, either with the retailer or
customer. Any vehicle already in use may continue to be driven and any repair instructions deemed
necessary will be communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
XE (X760)
Model Year: ......................... 2017
VIN: ........................................ 916794-952900
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of
13 July 2016).
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program (K407) prior to undertaking any
rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles
are repaired before use and that used vehicles are repaired before sale.
Refer to Technical Bulletin UPS4816-6bNAS, Update Prior to Sale: AWD V6 Petrol S/C Cross Brace
Foul, for detailed instructions.
PARTS
NOTE: Retailers must submit an Electronic Product Quality Report (EPQR), including a picture of
the cross brace damage (as per Step 5 of the Service Instruction), prior to placing a parts order.
DESCRIPTION

PART NO. / SUNDRY CODE

QTY. / VALUE*

Driveshaft

T4N8156

1

Bolt

C2D2087

12

Rust-Oleum High Heat Black
(248903)

ZZZ999

*$2.70

* - an allowance has been provided to cover the cost of the paint.

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting Program Code 'K407' together with the relevant Option
Code from the table. The SRO and part information listed have been included for information only.
The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the
vehicle is brought into the workshop for this action alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the
08 January 2017 expiry date must be submitted for payment within 30 calendar days of completion
of the repair.
Repair procedures are under constant review and therefore times/prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
PROGRAM
CODE

OPTION
CODE

Remove the cross brace and Inspect 76.96.42
the propeller shaft for damage - no
further action

-

-

B

0.60

K407

0.60

-

-

C

Remove the cross brace and Inspect 76.96.42
the propeller shaft for damage - no
further action
Drive in/drive out
10.10.10

0.20

-

-

0.60

ZZZ999

*$2.70

D

Remove the cross brace and inspect 76.96.42
the driveshaft for damage - Paint
driveshaft with Rust-Oleum High
Heat Black (248903) and discard
brace

0.60

ZZZ999

*$2.70

E

Remove the cross brace and inspect 76.96.42
the driveshaft for damage - Paint
driveshaft with Rust-Oleum High
Heat Black (248903) and discard
brace
Drive in/drive out
10.10.10

0.20

-

-

K407

K407

K407

K407

K407

DESCRIPTION

SRO

PART NO. /
SUNDRY CODE

TIME
(HOURS)

QTY. /
VALUE

F

Remove the cross brace and inspect 47.15.03.51 1.90
the driveshaft for damage - Replace
driveshaft and discard brace

T4N8156
C2D2087

1
12

G

Remove the cross brace and inspect 47.15.03.51 1.90
the driveshaft for damage - Replace
driveshaft and discard brace
Drive in/drive out
10.10.10
0.20

T4N8156
C2D2087

1
12

-

-

* - an allowance has been provided to cover the cost of the paint.
Normal Warranty policies and procedures apply.

CUSTOMER COMMUNICATION
Should this UPS mean that you are unable to deliver an affected vehicle to a customer at an agreed
handover date, please advise the customer of the following:
‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality,
complete with the very latest hardware and software. Our vehicles are continually evolving, with
our Engineering and Design teams constantly looking for new and innovative ways to further
enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle,
and have instructed us to complete this action prior to handing the vehicle over to you. Jaguar
Land Rover apologize that this upgrade may delay the delivery of your new vehicle but are
committed to ensuring customers benefit from the very latest technology to ensure your
ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the
vehicle; this is at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the
launch of any UPS campaign.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have
the ability to offer goodwill to customers who have suffered delays in the delivery of their vehicle.
Any goodwill offer should be specifically for a customer whose vehicle delivery has been delayed
due to UPS activity to acknowledge the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first
instance for help and support.