ATTENTION:

CLAIMS PERSONNEL q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

© 2015 Subaru of America, Inc. All rights reserved.

GENERAL MANAGER q
PARTS MANAGER

q
q

SERVICE BULLETIN
APPLICABILITY: 2015-16MY Legacy and Outback Models
SUBJECT:
New “Gen 2” Fujitsu Ten (F10) SD Card Audio /
Navigation (AVN) System Operating Tips

NUMBER: 15-177-14R
DATE: 10/16/14
REVISED: 12/18/15

INTRODUCTION:
This bulletin provides information to help diagnose and address different conditions relating to customer
concerns which may arise when operating the new-generation “Gen 2” F10 Audio / Navigation system.
We will continue to add more helpful tips to this TSB as they become available.
CONDITION #1: Cannot receive incoming text messages on the head unit when using an iPhone.
CAUSE:
“Show Notifications” is not activated in the iPhone’s Bluetooth Settings menu.
RECOMMENDATIONS:
1. From the iPhone Home Screen, select “SETTINGS”.

2. From the Settings menu, select “Bluetooth”.

3. Press the “i” or > button next to the vehicle audio unit’s name (SUBARU BT).

Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 15-177-14R; Revised: 12/18/15

SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

Page 1

4. Slide “Show Notifications“ button to “ON”.

New incoming text messages will now be displayed on the head unit as they are received.
NOTES:
• Only text messages which are received when the iPhone is connected to the head unit will be
displayed.
• Any archived text messages will not be transferred and therefore, cannot be displayed.
• The screen shot examples shown are from an iPhone 5. Other iPhone screen shots may vary
based on model and iOS (operating system).
CONDITION #2: Unable to reply to received text messages from the head unit when using an iPhone.
CAUSE:
The MAP (Mail Access Profile) does not always allow the user to read and reply (both) to text message
content from the smartphone connected to the head unit. Function of MAP profile varies by phone
manufacturer. The iPhone provides the MAP (Text Message) feature via Bluetooth. As per Apple
specifications, the iPhone’s MAP does not support the reply function, only read is supported.
RECOMMENDATION:
Inform the customer when their iPhone is paired to the head unit, the head unit will be able to display
and read aloud the incoming text messages. However, the “Reply” message function will not be
available.

Continued...
Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 2

CONDITION #3: Unable to set up the “Destination Address” using voice command.
NOTE: First, confirm the address appears when typed into the head unit. If it does not appear, it will
not appear when voice command is used.
CAUSE:
Voice commands are not spoken with the correct pause, timing or cadence between “House Number”,
“Street Name”, “City Name” and “State” which the head unit can understand.
RECOMMENDATION:
Say the Destination Address with the correct pause, timing or cadence as shown in the example.
Below are examples of incorrect and correct commands:
Incorrect command: 121[pause] Jackson [pause] Street [pause] Trenton [pause] NJ
Correct command: 121JacksonStreetTrentonNJ
THIS SCREEN IS DISPLAYED WHEN THE SYSTEM IS READY TO ACCEPT THE DESTINATION ADDRESS.

CONDITION #4: Sirius XM radio always cuts out or mutes at specific areas or locations.
CAUSE:
The vehicle is being driven in an area where no Sirius XM signal is able to reach the SiriusXM
antenna from either the satellites or terrestrial (ground-based) signal repeaters. The SiriusXM feature
of the head unit requires a clear line of sight (LOS) path from the satellites or terrestrial signal repeater
to the Sirius XM antenna. Obstacles such as trees, tall buildings and tunnels can block the Sirius XM
signal and cause Sirius XM radio reception to cut in and out.
RECOMMENDATION:
Explain to the customer, the vehicle’s Sirius XM Antenna must receive the Sirius XM signal
continuously. Any objects that block the signal will cause reception to cut in and out. Vehicle
location and traveling direction can also affect the quality of the reception (or signal strength).
Continued...
Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 3

CONDITION: #5: A “Phone” button is not displayed on the HOME screen.

POSSIBLE CAUSE:
•

Microphone is not properly connected to the head unit

•

Microphone detection wiring (MIC DET) is open

•

Microphone unit is defective

RECOMMENDATIONS:
•

Confirm the microphone wiring is securely connected to the head unit.

•

Confirm there is not an open circuit or short in the Microphone detection (MIC DET) wiring.

•

After the wiring has been confirmed to be OK, replace the microphone if necessary.

Continued...
Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 4

CONDITION #6: MirrorLink screen does not look the same when using “Drive Link”
and “Car” mode.
CAUSE:
Drive Link and Car mode display screen information on the head unit differently.
RECOMMENDATION:
Explain to the customer, Drive Link and Car modes will display information differently when
accessing the MirrorLink feature of the head unit. Examples of each are shown in the screen shot
photos below.
DRIVE LINK

Bulletin Number: 15-177-14R; Revised: 12/18/15

CAR MODE

Continued...
Page 5

CONDITION #7: Individual contacts will transfer to the head unit from the smartphone, but group
folders will not.
CAUSE:
Although the head unit can retrieve individual contacts, it does not have the capability to retrieve group
folders from the smartphone.

NG

OK

RECOMMENDATION:
Explain to the customer, the head unit does not support the transfer of group folders from their
smartphone.

Continued...
Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 6

CONDITION #8: When selecting the STARLINK function on the head unit, an error message
appears on the screen as shown below.

CAUSE:
•

STARLINK application on the Smartphone was not loaded and/or launched on the
Smartphone prior to selecting the STARLINK function on the head unit. Therefore,
Smartphone cannot communicate with STARLINK Server.

•

Smartphone has not been paired with the head unit for Bluetooth connection

Continued...
Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 7

RECOMMENDATIONS:
•

Check if Bluetooth connection indicator appears as shown below on the screen of the head
unit. If not, the Smartphone needs to be paired to the head unit via Bluetooth connection.

•

After confirming the Smartphone has been successfully paired to the head unit, launch
STARLINK application on the Smartphone then select STARLINK on the head unit.

•

Verify Smartphone to STARLINK server communication by following these steps:
1. Touch the SETTING button on the Smartphone (Figure 1).
2. Touch the “Press to check network status” button (Figure 2). When the Smartphone
communicates with the STARLINK server a message (Figure 3) will be displayed.

Continued...
Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 8

CONDITION #9: MirrorLink does not work with my Samsung or Nokia Smartphone.
POSSIBLE CAUSES:
•

The Smartphone is not compatible with MirrorLink.

•

The Drive Link application is not installed on the approved Samsung Smartphone.

•

The Car mode application is not installed on the approved Nokia Smartphone.

•

The application is not launched or open on the Smartphone.

•

The Smartphone is not connected to the head unit with a USB interconnect cable.

RECOMMENDATIONS:
•

Make sure the Smartphone is compatible with MirrorLink (see Owner Manual Pg. 141.)

•

Make sure the “Drive Link” application is installed on the approved Samsung Smartphone
(See Owner Manual Pg. 141).

•

Make sure the “Car mode” application is installed on the approved Nokia Smartphone (See
Owner Manual Pg. 141).

•

Once applicability has been confirmed and the application properly installed on the
Smartphone, follow the steps below:
1. Open/Launch the application on the Smartphone.
2. Connect the Smartphone to the vehicle with a USB interconnect cable.
3. Press the “APPS” button on the head unit.
4. Select MirrorLink on the head unit.

Continued...
Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 9

CONDITION #10: When selecting aha or Pandora on the head unit with a Smartphone (iPhone or
Android) connected, the head unit displays a message informing the user to check the app on their
Smartphone (see below).

aha Message

Pandora Message
CAUSES:
•

Pandora or aha App is not installed on the Smartphone.

•

Pandora or aha App is not launched on the Smartphone.

•

The iPhone is not connected to the system to the head unit with a USB Cable or in the case
of an Android Smartphone, the Smartphone is not paired to the head unit using Bluetooth or
launched.

RECOMMENDATIONS:
•

Download the Pandora or aha app to the Smartphone.

•

Launch the Pandora or aha app on the Smartphone.

•

Connect the iPhone to the head unit using a USB cable.

•

Pair the Android phone to head unit using Bluetooth.

•

Select Pandora or aha on the head unit from Audio Source
Continued...

Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 10

CONDITION #11: Weather information from the “STARLINK” and “INFO” function appears to
be different even when the time of day and location are exactly the same.
In the examples shown below, the temperature displayed is different even though the time of day and
location are the same.
Weather information via STARLINK

Weather information via the INFO button

CAUSE:
The source of the weather information is different between STARLINK and INFO. STARLINK
utilizes weather information provided by Weather Underground while INFO utilizes Sirius XM.
RECOMMENDATION:
Explain to the customer that the STARLINK and INFO functions utilize different sources to
provide the displayed weather information as shown in the illustrations below.
•

Weather via STARLINK: Current location is determined by GPS signals received by the
Smartphone paired to the head unit. The actual weather information is sent from the STARLINK
server.

•

Weather via INFO: Current location is determined by GPS signals received by the head unit.
The actual weather information is received by the head unit from Sirius XM satellite.

Continued...
Bulletin Number: 15-177-14R; Revised: 12/18/15

Page 11

CONDITION #12: When using the voice command to operate navigation system functions, the
following message is displayed: “This feature cannot be used with the selected guidance voice
profile”.

CAUSE:
“Natural Voice” (Figure 1) is selected from the Voice Language menu when “Text To Speech”
(TTS) is required (Figure 2) for proper voice command operation.
RECOMMENDATION:
•

Follow the steps below to change from Natural Voice to TTS:
1. Select “Home”.
2. Select “Settings”.
3. Select “General”.
4. Select “Language”.