TOYOTA

Toyota Motor Sales, USA, Ine.
19001 South Western Avenue
Torrance, CA 90501

(310) 468-4000

Published May 4, 2016

To: All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Subject: Emissions Recall GOM — Remedy Notice
Guam, Hawaii, Puerto Rico, and Saipan ONLY
Certain 2015 — 2016 Model Year Prius V
Emission Control Information Label

Toyota will file a Voluntary Emission Recall Report with the U.S. Environmental Protection Agency (EPA) informing
the agency of our intent to conduct a voluntary Emissions Recall on certain 2015 — 2016 model year Prius V vehicles.

Condition

The involved vehicles may not have had the required Emission Control Information Label applied to the underside of
the engine hood during production. The involved vehicles WERE ONLY DISTRIBUTED to Guam, Hawaii, Puerto
Rico, and Saipan.

Remedy
Any authorized Toyota dealer will inspect, and if necessary, apply the Emission Control Information Label to the

underside of the engine hood at NO CHARGE to you.

Covered Vehicles
There are approximately 330 vehicles covered by this Emissions Recall. The involved vehicles WERE ONLY
DISTRIBUTED to Guam, Hawaii, Puerto Rico, and Saipan.

Model Year UIO Production Period
2015 - 2016 330 Early November, 2014 — Early April, 2016

Owner Letter Mailing Date
Toyota will notify owners in May, 2016. A sample of the owner notification letter has been included for your reference.

Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Emission Recall announcement, it is the dealership’s responsibility to forward the owner letter to the
customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.

New Vehicles in Dealer Inventory
Do not deliver any new vehicles in dealer inventory that are covered by an Emissions Recall unless the
vehicle has been remedied.

Pre-Owned Vehicles in Dealer Invento
Dealers should not deliver any pre-owned vehicles in dealer inventory that are covered by an Emissions Recall unless
the vehicle has been remedied.

Also, as a reminder, Toyota Certified Used Vehicle (TCUV) policy prohibits the certification of any vehicle with an
outstanding Special Service Campaign or Recall. Thus, no affected units should be sold or delivered as a TCUV until
the Recall has been completed on that vehicle.

€ 2016 Toyota Motor Sales, USA
Emission Recall GOM - D - Page |2

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this

repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing
this repair are required to currently hold at /east one of the following certification levels:

« Certified Technician (Any specialty)
s Expert Technician (Any specialty)

e Master Technician

e Master Diagnostic Technician

Always check which technicians can perform the recall remedy by logging on to https:/Avww.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.

Remedy Procedures
Please refer to T!S for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service

Campaigns on the vehicle during the time of appointment.

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the repair
performed correctly, please designate at least one associate (someone other than the individual who performed the
repair) to verify the repair quality of every vehicle prior to customer delivery.

Parts
The Emission Control Information Labels were sent to each Toyota distributor. If a dealer requires a label, contact
your local Toyota distributor.

Warranty Reimbursement Procedure

Check the TIS Vehicle Inquiry System. |-Not Covered > No further action required.

!
Covered
y

Controll Information Label complete.

Inspect the vehicle for Emission | Installed—»| No further action required campaign

|
|

NOT Installed
|

Y

] Instalt Emission Control Label |

Y

Campaign Complete

Opcode Description Flat Rate Hours

CGG36A Inspect and apply if necessary the Emission Control Information Label 0.2

e The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

© 2016 Toyola Motor Sales, USA
Emission Recall GOM - D - Page |3

Media Contacts

it is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not
provide this number to customers. Please provide this contact to only media associates.)

Customer Contacts

Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Emission Recall. Please welcome them to your dealership and answer any questions that they may have. A O&A is
provided to assure a consistent message is communicated.

Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371).

Campaign Desiqnation Decoder

E 0 A

a a a

Year Campaignis Launched Repair Phase Current Campaign Letter

for this year

B= 2008 0 = Remedy 1* Campaign = A
8 = 2009 t=interim (Remedy | 2% Campaign = 6
A= 2010 nol yet avaitabley*1" 3% Campaign = C
B=2011 will change fo "0° when ais Campaign ao
C= 2012 the Remedy Is 5° Campaign = E
D= 2013 available 6" Campaign = F
E= 2014 7™ Campaign = G
F=2015 8" Campaign = H

Ete. 9° Campaign = |

Etc.

Examples:

AOD = Launched in 2010, Remedy Phase, 4" Campaign Launched in 2010
C1B = Launched in 2012, Interim Phase, 2"? Campaign Launched in 2012
EOA = Launched in 2014, Remedy Phase, 1** Campaign Launched in 2013

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-
by-step procedures required to implement this Emission Recall.

Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2016 Toyota Motor Sales, USA
CP TOYOTA

Emissions Recall GOM — Remedy Notice
Guam, Hawaii, Puerto Rico, and Saipan ONLY
Certain 2015-2016 Model Year Prius V
Emission Control Information Label

Frequently Asked Questions
Published May 4, 2016

Qt:
Al:

Q3:

Q4:

Ad:

Q5:

A5:

Q6:

AG:

What is the condition?

The involved vehicles may not have had the required Emission Control Information Label applied to the
underside of the engine heod during production. The involved vehicles WERE ONLY DISTRIBUTED to Guam,
Hawaii, Puerto Rico, and Saipan.

Qita: What is the Emission Control Information Label?
Ala: The Emission Control Information Label provides emissions details such as exhaust emissions test

group.

Qib: Does this condition have any impact on the vehicle's emissions?
Aib: No, this condition only relates to the missing label that should be applied to the underside of the engine
hood.

What is Toyota going to do?
Toyota will send an owner notification letter by first class mail to owners of vehicles covered by this Emissions
Recall.

Any authorized Toyota dealer will inspect, and if necessary, apply the Emission Control Information Label to
the underside of the engine hood at NO CHARGE to you.

Which and how many vehicles are covered by this Emissions Recall?
There are approximately 330 vehicles covered by this Emissions Recall. The involved vehicles WERE ONLY
DISTRIBUTED to Guam, Hawaii, Puerto Rico, and Saipan.

Model Year UIO Production Period
2015 - 2016 330 Early November, 2014 — Early April, 2016

Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Emissions Recall in the U.S.?
A3a: No, there are no other Lexus/Toyota/Scion vehicles covered by this Emissions Recall.

How long will the repair take?
The repair takes approximately 45 minutes; however, depending upon the dealer's work schedule, it may be
necessary to make the vehicle available for a longer period of time.

How does Toyota obtain my mailing information?

Toyota uses an industry provider who works with each state's Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.

What if | have additional questions or concerns?
If you have additional questions or concern, please contact the Toyota Customer Experience Center at 1-888-
270-9371 Monday — Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.

Page 1 of 1
© 2016 Toyota Motor Sales, USA
Certain 2015 — 2016 Model Year Prius V
Emission Control [Information Label
Emissions Recall (Remedy Notice}

[VIN]

Dear Toyota Customer:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of ouf continuing efforts to
provide superior customer satisfaction, Toyota is announcing a voluntary Emissions Recall, which includes your
vehicle.

You received this notice because our records, which are based primarily on state registrati
that you are the current owner.

What is the condition?
The involved vehicles may not have had the required Emission Control Information Label applied:to the
the engine hood during production.

What will Toyota do?
Any authorized Toyota dealer will inspect, and if necessary, apply th

underside of the engine hood at NO CHARGE to you.

What should you do?
This is an important Emissions Recall.

The remedy will take approximately 45 minutes
necessary to make your vehicle available for aici

ership or contact information, you may do so by registering at
| will né@d.your full 17-digit Vehicle Identification Number (VIN) to input the new

Sincerely,

TOYOTA MOTOR SALES, U.S.A., INC.