NHTSA ID Number: 10092534
Manufacturer Communication Number: WQR-53R
TSB/Document Date: 2017-02-22
Summary
"SUBARU
OF AMERICA, INC. (SUBARU) IS EXPANDING REGIONAL RECALL NUMBER WQP-51 (14V-763) ON CERTAIN 2004-2005 MODEL YEAR IMPREZA (INCLUDING WRX/STI) VEHICLES TO A NATIONAL RECALL. THE SUBJECT VEHICLES ARE EQUIPPED WITH FRONT AIR BAG SPI-TYPE INFLATORS WHICH ARE DESCRIBED IN A DEFECT INFORMATION REPORT (NHTSA RECALL NUMBER 15E-041) SUBMITTED BY TAKATA ON MAY 18, 2015. UPON DEPLOYMENT OF THE PASSENGER SIDE FRONTAL AIR BAG, THE INFLATOR MAY RUPTURE DUE TO EXPOSURE TO PERSISTENT CONDITIONS OF HIGH ABSOLUTE HUMIDITY AND/OR DUE TO MANUFACTURING VARIABILITY."
not remove the other two nuts on the mounting bracket as leaving them in place will help
keep the airbag assembly together.
Remove
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 8
STEP 7- With the stopper plate removed and
the other 2 self-locking nuts loosened, unseat
the inflator off the mounting bracket end
plate then rotate it slightly CLOCKWISE
to make it easier to remove as shown in the
photo to the right. Slide the inflator out of its
mounting while feeding the cut off portion of
the wiring harness through the “D-Shaped”
hole in the end of the mounting bracket.
NEVER ATTEMPT TO REMOVE THE
HARNESS FROM THE INFLATOR!
Place the removed original air bag inflator in
the “cradle” of the Kit Box insert.
STEP 8- VERY IMPORTANT: Record the FedEx Shipper Receipt Number (located at
the top of the return shipping label included with the new inflator) and the 11-digit alphanumeric serial number for both the new and the removed inflators on the hard copy
of the Repair Order. This information will be required for completion of the Part Return
Notice which will be forwarded by the retailer to the PCC. The new serial number is also a
requirement for claim entry.
STEP 9- Install the new inflator into the mounting bracket with the harness connector end going
in first toward the mounting bracket. Make sure the “D-shaped” portion of the inflator harness
connector boss aligns with the “D-shaped” portion of the hole in the end of the mounting
bracket as shown below. When properly installed, the end of the inflator will be seated tight
against the mounting bracket. Do not peel the white harness connection dust cover at this time.
Inflator properly
seated against
mounting bracket
(NO GAP)
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 9
STEP 10- As shown below, install but do not fully tighten 2 of the NEW self-locking nuts
while holding the stopper plate tight against the inflator. Remove the nuts still installed on the
mounting bracket and replace them with 2 NEW self-locking nuts. Once all 4 NEW nuts are
in place, torque to 31 - 38 inch pounds in the sequence shown below. Use a marker to mark
the nuts after torquing indicating they have been fully tightened.
STEP 11- VERY IMPORTANT: When connecting the new harness to the inflator,
the harness MUST be routed toward the module’s mounting brackets as shown in the
photo below. Peel off the white dust cover and CAREFULLY align the 2 inflator pins with
the female terminals of the harness connector as shown in the sequence below. Once pin
alignment is confirmed, push down firmly to engage the connector’s 2 locking tangs into the
locking groove of the connector boss. Confirm the connector is fully locked by prying up
LIGHTLY with a small flat-blade screwdriver.
Locking Groove
STEP 12- Reinstall the wiring harness retaining clip into its position on the mounting bracket.
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 10
STEP 13- Peel the adhesive backing and install the new Sponge Tape onto the yellow harness
tube first then adhere it to the airbag mounting bracket as shown in the illustrations below.
IMPORTANT: The
Sponge tape must be
installed more than
half-way around the
yellow harness tube.
Harness
Sponge Tape
STEP 14- Reinstall the airbag assembly into the vehicle in reverse order of disassembly.
NOTE: If the accessory security module is installed to one of the airbag module mounting
bolts, torque that specific bolt to 7.5 +/-1ft. lb. rather than the normal 5.4 ft. lb. specified in
the Service Manual. Before installing the glove box assembly, reconnect the negative battery
cable. Turn the ignition key “ON” and confirm the AIRBAG warning light comes on then
cycles off properly. Once proper warning light operation is confirmed, reinstall the glove
box assembly while making sure the cord loop for the opening dampener (if equipped) stays
connected to complete the procedure.
STEP 15- Place the removed air bag inflator in the “cradle” of the Kit Box insert, with a
completed SOA warranty parts tag (MSA5W402A) attached to it. The tag must contain the
following information: Claim Number, Repair Date, 17-digit VIN, and vehicle mileage.
Refer to the “PARTS RETURN PROCEDURES” section of this bulletin (page 3) for further
return shipping instructions and information.
IMPORTANT: UNDER NO CIRCUMSTANCES SHOULD ANY AIR BAG
INFLATORS BE RETURNED TO SUBARU OF AMERICA, INC.
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 11
RECALL IDENTIFICATION LABEL
Type or print the necessary information on a Service Program identification label. The
completed label should be attached to the vehicle’s upper radiator support.
Additional labels are available through normal parts ordering channels. The part number is
MSA6P1302. Ordering qty 1 = 1 sheet of 20 labels.
PART NUMBER
APPLICABILITY
DESCRIPTION
ORDER QUANTITY
MSA6P1302
All models
Campaign Completion Labels
(contains one sheet of 20 labels)
1
WQR-53
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES
Credit to perform this recall will be based on the submission of properly completed repair order
information. Retailers may submit claims through ‘Vehicle Claim Entry’ on Subarunet.com.
Listed below is claim entry information:
CLAIM
TYPE
CAMPAIGN
CODE
LABOR
DESCRIPTION
LABOR
TIME
RC
WQR-53
A182-031
Front Passenger Air Bag
Inflator Replacement
0.8
PART NUMBER
APPLICABILITY
DESCRIPTION
QUANTITY
98279FE000
Impreza, WRX,
and STI
Air Bag Inflator Module Kit
1
Miscellaneous Detail
Enter the serial number of the NEW air bag inflator installed in the
“Misc. Details” field.
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 12
OWNER NOTIFICATION LETTER
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified
in the address section printed below.
Subaru Recall Campaign WQR-53
NHTSA Recall No. 15V-323
June 2015
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain
2004 and 2005 model year Impreza, WRX, and STI vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD
The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion
which, over time, could cause the inflator to rupture upon its deployment.
In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with
metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
REMEDY
WHAT YOU SHOULD DO
You should immediately contact your Subaru retailer (dealer) for an appointment to have the front passenger air
bag inflator replaced with a new one.
Until this repair is performed, do not allow passengers to ride in the front passenger seat.
Subaru will replace the inflator for your front passenger air bag at no cost to you.
HOW LONG WILL THE REPAIR TAKE?
The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary
to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru
retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is
performed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if
you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select
‘Address Update’ or ‘Ownership Update’ from the drop down menu.
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 13
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information and the most Frequently Asked Questions, please go to:
• http://www.wqr53.service-campaign.com
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Contact Us”
•
y telephone: 1-800-SUBARU3 (1-800-782-2783)
B
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
•
y U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department,
B
P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE,
West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your
vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in
the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this
matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)
within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)
A subsidiary of Fuji Heavy Industries Ltd.
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 14
OWNER NOTIFICATION LETTER
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified
in the address section printed below.
Subaru Recall Campaign WQR-53
NHTSA Recall No. 15V-323
July 2015
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain
2004 and 2005 model year Impreza, WRX, and STI vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD
The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion
which, over time, could cause the inflator to rupture upon its deployment.
In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with
metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
REPAIR
Subaru will replace the inflator for your front passenger air bag at no cost to you.
WHAT YOU SHOULD DO
Subaru is in the process of acquiring parts necessary to perform this repair. Once there is a sufficient supply of
parts to perform this repair, Subaru will re-contact you again by mail advising you to proceed with scheduling an
appointment with your Subaru retailer (dealer).
Until this repair is performed, do not allow passengers to ride in the front passenger seat.
HOW LONG WILL THE REPAIR TAKE?
The time to replace the front passenger air bag inflator is approximately 40 minutes. However, it may be necessary
to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru
retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is
performed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if
you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select
‘Address Update’ or ‘Ownership Update’ from the drop down menu.
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 15
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information and the most Frequently Asked Questions, please go to:
• http://www.wqr53.service-campaign.com
If you need additional assistance, please contact us directly:
•
By e-mail: Go to www.subaru.com and select “Contact Us”
•
y telephone: 1-800-SUBARU3 (1-800-782-2783)
B
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
•
y U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department,
B
P.O. Box 6000, Cherry Hill, NJ 08034-6000
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE,
West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your
vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in
the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this
matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.
Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)
within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)
A subsidiary of Fuji Heavy Industries Ltd.
Continued...
Bulletin Number: WQR-53R; Revised: August 24, 2015
Page 16
SHIPPING DOCUMENTATION AND INSTRUCTIONS (Appendix A)
INFLATOR RETURNS
These Return Instructions are for the Continental US dealerships (48 States).
NOTE: Locations outside of the Continental United States (Hawaii, Alaska, Puerto Rico, Virgin Islands INCLUDING Mexico and Canada
CANNOT follow below shipping instructions. Instead, dealerships in these locations MUST contact the following Takata/Menlo USA
representative directly for shipping instructions: Miguel Prigadaa – Tel #: 210-250-5078 or Email:
[email protected]
4b. Shipping Instructions – Label each Box
1. Shipping Documents
a) If you continue receiving Inflator Kits with the original Fedex Documentation:
a) Box Label
• Supplied with each Kit
• To be affixed to each box
b) Over-pack Label
1.
c) Bill of Lading
2.
3.
• To be supplied by
Stericycle.
• To be affixed to the
outside of each pallet
• To be supplied by
Stericycle.
• Print 2 copies: 1 for
Dealer Records, 1 for
LTL Driver
Peel off the backing of the Fedex Ground PRP Shipping label and
affix to top of box to left of the Class 9 label.
•
Use the scribe line on the box as a guide
•
The FedEx Ground PRP Shipping label must not touch any
portion of the printing to the right of the scribe line.
Discard the remaining Documentation
Do Not contact FedEx
d) ERG Document
• To be supplied by
Stericycle.
• To be provide by the
Dealer to the LTL
Driver for each
shipment
5. Shipping Instructions – Prepare the Pallet
2. Packing Instructions
a) Accumulate and palletize Kits
b) Arrange Kits on Pallet as pictured here
•
20 boxes per row/layer (5x4)
•
10 rows/layers per pallet (200 boxes)
c) Shrink-wrap Kits to Pallet
d) Affix Over-pack Label on (1) side of Pallet (Not on Top)
a) Confirm box is in acceptable condition. If a new box
is needed, follow the New Box instructions located
In Box 8 of this page.
b) Place the un-deployed airbag inflator in
the “cradle” of the box insert.
6. Shipping Instructions – Schedule LTL Pickup
3. Closure Instructions
a) Close and tape the top box flap, per box closure instructions located on front
panel of box.
a) Upon Accumulating 200 kits (1 Over-pack/Pallet) Minimum
•
Call Stericycle at 1-877-650-3476
•
If 200 Kits have not been accumulated in 30 days, please call Stericycle for
direction
•
Upon claim approval, Subaru of America, Inc. will generate a Part Return
Notice requesting information only. DO NOT WAIT FOR STERICYCLE TO
PICK UP THE PART TO RETURN THIS INFORMATION TO SOA.
c) Have the following Information Available
•
Dealer #
•
Quantity of Over-packs/Pallets
•
Quantity of Passenger Inflator Kits on each Pallet
•
Email Address where shipping Documentation can be received
7. Shipping Instructions – Ship
a) Give 1 Copy of BOL and 1 Copy of ERG to Driver
b) Retain 1 Copy of BOL for Dealership records and archive for 2 Years
8. Requesting a New Box / Shipping Labels
4a. Shipping Instructions - Label each Box
a) New Labels will begin shipping in each kit starting mid August, 2015
Subaru Inflator Kit will
contain this two-part
label:
Peel off ‘Ship To’
Label.
Affix Label to Box.
Do not cover up Class 9 Marking.
After affixing Address
Label to the box, the
other part of the label
may be discarded.
Bulletin Number: WQR-53R; Revised: August 24, 2015
If a new box or replacement shipping labels are needed, please contact the
representative listed below by phone or email to request replacement
materials.
Primary Contact: Armando Gonzalez - Tel #: 210-250-5079
E-Mail: [email protected]
To help expedite your request, please be prepared to provide the following
information:
a) Serial number on the original box
b) What Type of shipping material needed
•
Replacement Box
•
Two Part Return Label
•
Bill of Lading
•
ERG Form
c) Dealer Shipping Information
•
Contact name
•
Dealer Address
•
Phone Number
Page 17
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If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
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View Latest Vehicle Investigations
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TSB/Document ID: WQR-53R
Replacement Service Bulletin Number:
MFR Communication Date: 2015-08-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: AIR BAGS
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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