TO:

All Subaru Parts and Service Managers

FROM:

Subaru of America, Inc

DATE:

August 23, 2013

SUBJECT:

Catalytic Converter Returns

CATEGORY:

Parts/Service

Effective Monday, August 26, 2013 the shipping procedure for returning catalytic converters to the Parts
Collection Center (PCC) Lafayette, Indiana will change.
The current A.R.S. (Authorized Return Service) label with UPS will be discontinued, replaced by an on‐
line UPS return services application accessed via the YRC Reverse Logistics Portal on SubaruNet used for
many other returns including Warranty, Core, and Parts Program Returns.
Beginning Monday August 26, 2013 there will be an additional returns category on the YRC Reverse
Logistics Portal – Catalytic Converter Returns.

When you have converters to return, click on the link listed under Catalytic Converter Returns. You will
be directed to the UPS returns page. Your “Ship From” information will pre‐populate into the form
along with your Dealer Code. You will be required to select a weight from one of the three available
options (16, 19, or 22) and also enter the VIN or RO Number. If you are returning mutiple units, click the
“Add” button and enter the information for the additional units. When the information for all units has
been entered, click Process Shipment.

Shipment label(s) will be displayed for printing. The information entered in the VIN/RO# field will print
on the shipping label as Reference No. 2. This will assist in applying the correct labels to the correct
cartons.

When all labels have been printed you will receive the message Shipment Successful and have the
option of closing your browser or you may click the back button to return to the UPS returns page or the
YRC Reverse Logistics Portal.

Please note that the label is designed to print on 8‐1/2” x 11” paper. You have three options for
applying labels to the cartons:




Tape the label to the carton with clear shipping tape. Please do not apply tape over the bar
codes as this might affect the scanning process at UPS.
Print the label on self adhesive label stock available from UPS supplies (Item Number 01774501)
Place the label in a clear plastic pouch available from UPS supplies (Item Number 171604).

Packages can be tendered to UPS in the same manner as packages using the A.R.S. labels.
Please destroy any of the A.R.S. labels you have on‐hand as these will no longer be acceptable for the
return of converters.
If you have any questions about this new procedure, please contact: The CLAIMS HELPLINE at 1‐866‐
782‐2782.