built-in

SD Card Part No.
86283FG600

Face Plate ID No.
FW602US
Impreza Audio &
Navigation Unit
Assembly w/ XM
built-in
Face Plate ID No.
FM601US

Fujitsu Ten

86271FJ600/601
Navigation with SD
Card
SD Card Part No.
86283FJ600

continued...
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ILLUSTRATION

DESCRIPTION
Forester Audio &
Navigation Unit
Assembly w/ XM
built-in

MANUFACTURER

PART NUMBER

Fujitsu Ten

86271SC600/601
Navigation with SD
Card
SD Card Part No.
86283SC600

Face Plate ID No.
FP606US

Impreza /
Forester
Portable
Navigation
Device

Fujitsu Ten
(Tom Tom)

H001SSC820

8.4.9.4. RETURN OF LODGED CD/DVD(S)
In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat
Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/
CD(s). Please use the following procedure:
(1) Follow the normal exchange procedures for requesting a replacement unit. In the case of
Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that
the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.
(2) For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number
where the customer can be reached and retain in customer’s file.
(3) Remove the defective unit from the vehicle and return it to the manufacturer. DVD/CD(s)
that have been successfully removed by the manufacturer will be returned directly to the
dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer
when the DVD/CD(s) are returned.
In the event a DVD/ CD(s) has been damaged (except Navigation DVDs), the manufacturer
will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per
damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The
dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be
included in the reimbursement program.

8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, and the one year Replacement Part
Warranty, the Satellite Radio Exchange Program provides for replacement of a defective
control module with an exchange module from the manufacturer. The manufacturer will
supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the
control module requires an exchange, it is not necessary to remove the unit from the vehicle.
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The procedures listed below should be followed:
(1) The defective module should remain in the vehicle until the exchange unit is installed.
(2) The Clarion Service Center should be contacted. The Service Center is open
from 8 AM - 6 PM Eastern Time:
CLARION
1-800-347-8933

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service
Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer
via 2nd-day service.
Note: Activation of all XM subscription based services is the responsibility of the vehicle
owner

E-MAIL ADDRESS
[email protected]

FUJITSU TEN
FAX TELEPHONE
1-800-438-5410

SERVICE CENTER TELEPHONE
1-800-237-5413

SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along
with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please
confirm the correct SD card part number is included with the unit. The correct part number
combinations of SD card and head units are provided below with the illustrations.
Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new
unit will be supplied rather than an exchange unit. If the Service Center is unable to provide
a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at
1-866-SUBARU2 for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of the control module with a new unit, other than units supplied through the
exchange program, requires authorization from Subaru of America, Inc. Dealer Claims
Specialist. An authorization code will be provided and must be included upon claim
submission.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
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Clarion Exchange Number Example....(ERS#)... 0000000001
Fujitsu Ten Exchange/Claim Id Number Example …2YB000000

An exchange module along with an exchange form will be shipped within 72 hours. If the
exchange module is not received within 5 days, call the Service Center. Provide the operator
with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective module to
the manufacturer within 30 days. Return freight charges may be claimed as sublet,
provided the repair was performed under the terms of the Basic New Car Warranty.
Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed module returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances
causing the delay. An extension will be granted or the dealer will be instructed to return the
exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the
exchange unit.
Note: Activation of all subscription based services is the responsibility of the vehicle owner.
ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Legacy / Outback
Sirius Satellite
Tuner Module

Clarion

H621SFG021

Forester /
Impreza
Sirius Satellite
Tuner Module

Clarion

H621SFG020

Legacy / Outback
/ Impreza /
Forester
XM Satellite
Tuner Module

Clarion

H621SXA120

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ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Tribeca
XM Satellite
Tuner Module

Clarion

H621SXA010

Legacy / Outback
XM Satellite
Tuner Module

Clarion

86241AJ01A

WRX Navigation
Satellite Tuner
Module

Clarion

86241FG001

WRX/STi Audio
& Navigation
Unit Assembly
w/ XM built-in

Fujitsu Ten

Face Plate ID No.
FW602US
Impreza Audio &
Navigation Unit
Assembly w/ XM
built-in
Face Plate ID No.
FM601US
Forester Audio &
Navigation Unit
Assembly w/ XM
built-in
Face Plate ID No.
FP606US

Fujitsu Ten

Fujitsu Ten

86271FG600/601
Audio with SD Card
SD Card Part No.
86283FG600

86271FJ600/601
Audio with SD Card
SD Card Part No.
86283FJ600

86271SC600/601
Audio with SD Card
Exchange
SD Card Part No.
86283SC600

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SIRIUS XM WARRANTY EXCHANGE PROCESS
If you need to perform a warranty exchange on any radio that is factory equipped with
satellite radio, please follow the below instructions. Going through the below process will
ensure the any fees for the new radio is waived and will ensure your customer continues to
receive their satellite radio programming without any interruption of service.
Step 1. C
all SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are
doing a warranty exchange on a Subaru vehicle.
Step 2. P
rovide the agent with the old Radio ID and ask them to transfer the service on this
radio to the new Radio ID. Confirm with the agent that the old Radio ID has been
deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio
ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. A
sk the SXM Dealer support agent to send an activation signal to the new radio and
confirm the radio is working. Dealers can also perform a signal refresh if necessary
by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh
Note: If the unit is inoperative, call SiriusXM for assistance in identifying the existing radio
ID number

8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty,
the Power Amplifier Exchange Program provides for replacement of a defective amplifier with
an exchange unit. All amplifiers provided through the exchange program are new units. If an
exchange unit is not available from Harmon Becker, immediately contact a Subaru of America
Inc. Dealer Claims Specialist at 1-866-SUBARU2. An authorization code will be provided
and must be included upon claim submission.
Genuine Subaru amplifier units are manufactured by Harman Becker. In the event an amplifier
assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The
procedures listed below should be followed:
(1) The defective unit should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted. Harman Becker Service Center
is open from 8 AM to 8 PM Eastern Time.
Harman Becker
1-800-448-0944

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(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.

Harman Becker Exchange Number Example…RA999999

An exchange unit along with an exchange form and return shipping label will be shipped
within 48 hours. If the exchange unit is not received within 5 days, call the Service Center.
Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the
manufacturer within 30 days. All exchange units have return shipping labels included and
should be returned in the same packaging the exchange unit arrived in.
If the exchange unit has not been installed or the failed unit returned within 30 days, contact
the Service Center. Reference the exchange number and explain the circumstances causing the
delay. An extension will be granted or the dealer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Legacy Power
Amplifier
Assembly
(Base Models)

Harman Kardon

86221AJ20A

continued...
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ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Legacy Power
Amplifier
Assembly
(Limited Models)

Harman Kardon

86221AJ21A

Tribeca Power
Amplifier
Assembly
(Limited and
Touring Models)

Harmon Kardon

86221XA20A

11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR
PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange
Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty”
exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by
providing a prompt exchange with a quality factory serviced audio unit which has been
refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal
failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with
the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following
information available when contacting the Service Center.
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the
front faceplate ID Number)
Customer Complaint
Customer Last Name

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Clarion: 1-800-347-8933
• The program includes 2002 and later model years based on availability
• Exchange cores will be shipped UPS Ground within 72 hours.
• Clarion offers a 1 year manufacturer’s warranty on these exchange units.
• Clarion will invoice the dealer for the cost of the exchange unit.
• Shipping charges for return of the core is the responsibility of the dealership.
• Cores must be returned to Clarion within 30 days
• Delinquent cores will be invoiced to SOA who in turn will issue a debit
to the dealership
• There will be a restocking fee of 20% for all unused returned cores. Dealers will
be invoiced by Clarion and are to make payment directly to Clarion for this fee.
Panasonic: 1-800-228-0473
• The program includes 2002 and later model years based on availability
• Exchange cores will be shipped UPS Ground within 72 hours
• Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
• Dealers will be invoiced by Panasonic for the cost of the exchange unit
• Payments are to be made directly to Panasonic
• Shipping charges for return of the core is the responsibility of the dealership
• Cores must be returned to Panasonic within 30 days
Kenwood: 1-626-333-2435
NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do
offer an “Out of Warranty” repair program.
• The Kenwood Service Center should be contacted preferably through
their web-site www.fthgroupinc.com
• The dealer places the repair request with the Kenwood Service Center and pays
a minimum analysis and shipping fee.
• The dealer removes the unit from the vehicle and sends it to the Kenwood
Service Center for repair.
• The Kenwood Service Center analyzes the unit and informs the dealer of additional
repair costs. Repair costs will vary depending on the condition of the unit.
• If the customer does not agree to additional costs, the unit is returned to the dealer
“as is” with no additional charges.
Kenwood: 1-626-333-2435 (continued)
•

•

If the customer agrees to the repair, Kenwood invoices the dealer and payments are
to be made by the dealer directly to Kenwood.
The Kenwood Service Center repairs the unit and returns it to the dealer.

Fujitsu Ten 1-800-237-5413
• The program includes 2010 and later model years based on availability
• Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
• Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
• Fujitsu Ten will invoice the dealer for the cost of the exchange unit
• Shipping charges for return of the core is the responsibility of the dealership
• Cores must be returned to Fujitsu Ten within 30 days
• Delinquent cores will be invoiced to SOA who in turn will debit the dealership
• There will be a restocking fee of 20% for all unused returned cores. Dealers will be
invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
Bulletin Number: 15-152-12R; Date: 08/09/13

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