NHTSA ID Number: 10092098
Manufacturer Communication Number: 15-165-13
TSB/Document Date: 2017-02-17
Summary
THIS BULLETIN ANNOUNCES THE AVAILABILITY OF REPROGRAMMING FILES TO ADDRESS CUSTOMER CONCERNS OF THE BLUETOOTH AUDIO STREAMING FEATURE OPERATING WITHOUT BEING SELECTED. THIS CAUSES THE SOURCES (SMARTPHONE, IPOD, IPHONE, MP3 PLAYER) BATTERY TO DRAIN UNEXPECTEDLY. THE UPDATE WILL INITIATE AN OFF SIGNAL TO THE MEDIA DEVICE SHOULD BLUETOOTH AUDIO STREAMING BEGIN WITHOUT A REQUEST FROM THE VEHICLES AUDIO UNIT. THE REPROGRAMMING FILES ARE ACCESSIBLE VIA: SUBARUNET > SERVICE > CLARION DOWNLOADS AND WILL NEED TO BE DOWNLOADED ONTO A DEDICATED NEW OR COMPLETELY EMPTY AND FORMATTED USB STORAGE DEVICE (FLASH DRIVE) FOR INSTALLATION INTO THE AUDIO UNIT THROUGH THE AUDIO SYSTEMS USB PORT. IMPORTANT: READ THROUGH AND UNDERSTAND THIS SERVICE PROCEDURE COMPLETELY BEFORE PROCEEDING ANY FURTHER AS DAMAGE TO THE AUDIO UNIT MAY RESULT IF PROPER PRECAUTIONS OUTLINED BELOW ARE NOT FOLLOWED.
ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER
q
q
q
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE BULLETIN
APPLICABILITY: 2011-2012MY Legacy, and Outback
NUMBER: 15-165-13
2011-2012MY Impreza
DATE: 08/08/13
2011-2012MY Impreza WRX
2011-2012MY Forester
Models Equipped with Clarion Bluetooth Audio Units
SUBJECT: Reprogramming for Non-Requested Bluetooth Audio
Streaming Affecting ONLY Clarion Audio Units
INTRODUCTION
This Bulletin announces the availability of reprogramming files to address customer concerns of
the Bluetooth audio streaming feature operating without being selected. This causes the source’s
(Smartphone, iPod®, iPhone®, MP3 player) battery to drain unexpectedly.
The update will initiate an “OFF” signal to the media device should Bluetooth audio streaming
begin without a request from the vehicle’s audio unit. The reprogramming files are accessible via:
Subarunet > Service > Clarion Downloads and will need to be downloaded onto a dedicated new or
completely empty and formatted USB storage device (flash drive) for installation into the audio unit
through the audio system’s USB port.
IMPORTANT: Read through and understand this service procedure completely before proceeding
any further as damage to the audio unit may result if proper precautions outlined below are not
followed.
COUNTERMEASURE IN PRODUCTION
MODEL
MODEL YEAR
STARTING VIN
Legacy
2012
C*031045
Outback
2012
C*268432
Impreza 4-Door
Impreza 5-Door
WRX 4-Door
C*021407
2012
WRX 5-Door
Forester
C*226563
C*022373
C*228090
2012
C*453576
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru
Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-165-13; Date: 08/08/13
SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.
Page 1
PART INFORMATION
A new or completely empty and formatted USB mass storage device (flash drive),
Format: FAT32 with a minimum capacity of 128MB which should be dedicated
to storing these reprogramming files only is required to perform these updates.
The device must not contain or require any software to operate. As a result, some
flash drives larger than 4GB may not be acceptable to use for this procedure.
SERVICE PROCEDURE / INFORMATION
•
•
•
Confirm the PC and USB device you are using is not infected with any virus.
Use the procedure below to format your USB device for FAT32
Click Start (this is located in the lower left corner of the desktop screen) then, in the Search
programs and files box, type “explorer”
Start Button
•
As you type the word “explorer”, search results will start to appear. In the results, click on the
“Windows Explorer” option under the Programs section.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
Page 2
•
In the next window, choose the Computer section on the left. Locate “Removable Disk”
NOTE: You must make sure that the device you are formatting is the USB Flash Drive. This drive
may have various names assigned to it by the manufacturer of the device and may not reflect the drive
name given in this example.
•
Right click the picture for “Removable Disk” then select “Format”.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
Page 3
•
When the “Format” dialog box appears, make sure that the option labeled “File System” is set to
FAT32 and the Quick Format box is checked as well. Then, click the “Start” button.
•
Click “OK” when the following window appears.
•
The drive will then start formatting and will display this window when it is finished. Click “OK”
to complete the process.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
Page 4
IMPORTANT: When downloading the reprogramming files to your USB device, only download
the file you need to reprogram the audio unit of the vehicle you are working on. Never store more
than one file on the USB device at any time. Other files on the device can cause the reprogramming
procedure to not complete properly and may also damage the audio head unit. The link below will
take you to the download site:
* Click Here To Download The Clarion Bluetooth Audio Streaming Updating Files *
UPDATING FILE APPLICABILITY CHART
MODEL
MODEL YEAR
HEAD UNIT PART NUMBER
UPDATING FILE NAME
Legacy &
Outback
2011-2012
86201AJ61A
470-2983-02-V020_MainMicom-USA.mot
2011
86201FG620
470-2725-11-V074_MainMicom-USA.mot
86201FG620
470-2985-02-V011_MainMicom-USA.mot
86201FG630 (Display Radio)
470-3030-03-V010_Audio__________.HEX
86201FG620
470-2725-11-V074_MainMicom-USA.mot
Impreza, WRX
2012
Forester
2011
470-2803-06-V406_Audio__________.HEX
86201FG630 (Display Radio)**
470-3178-02-V105_Audio__________.HEX
After clicking the link above, follow the prompts provided by the browser your system utilizes to
complete the download process.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
Page 5
Once the download completes, click Run in the Security Warning box.
Click on “Browse” in the WinZip Self Extractor box then select “My Documents” as the location to
save the files. Once “My Documents” is selected, click on “Unzip”. When completed click “OK”
and all 6 of the files will all be saved in a new file folder in My Documents called “clarion_files”.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
Page 6
Click on the “clarion_files” icon in “My Documents” and a window will open with all 6 of the
downloaded files listed.
Right-click on the file you want to select and a pop-up window will appear. Left click on “Send to”
then a second window will open with your destination choices. Select “Removable Disk”. NOTE:
the letter designation (shown here as E:) will vary. The file you selected will be transferred to your
USB device and be ready to use. Once you have selected the applicable Updating File and saved it
onto your USB device, you are ready to proceed with the reprogramming procedure.
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
Page 7
CAUTION: Ensure the vehicle’s battery is fully charged. Do not leave a charger or booster
connected during this process. Fully review and become familiar with the procedure appropriate for
the audio unit you are updating before proceeding further.
**Before reprogramming the 86201FG630 Display Radio in a 2011MY Forester, the currently
installed software version must be verified using first 6 steps of the following procedure. Once the
currently installed version is determined, select the corresponding Updating File from the chart above,
download it to your USB device then proceed with the reprogramming procedure outlined below.
SOFTWARE VERSION VERIFICATION AND REPROGRAMMING INSTRUCTIONS FOR
2011 FORESTER AND 2012 IMPREZA WRX WITH THE 86201FG630 DISPLAY RADIO
[TUNE/TRACK/CH] dial key
[CD/AUX] key
[TUNE/TRACK/CH] dial key
•
Turn the ignition key to the “ACC” position.
•
•
Confirm all CDs have been ejected from the audio unit.
Press the power button to switch the audio unit to “Audio Off” mode (“Audio Off” shown on the
display screen).
Continued...
Bulletin Number: 15-165-13; Date: 08/08/13
Page 8
•
While pressing and holding down the station preset station key “6”, turn the TUNE / TRACK /
CH button clockwise for 30 “clicks” until the first “Version” screen is displayed.
•
Turn the TUNE / TRACK / CH button another click clockwise to display the second (2/3)
”Version” screen.
Version Number
(2803-04-v403)
•
Select the proper reprogramming file from the chart below.
DISPLAYED SOFTWARE VERSION
USE UPDATING FILE
2803-04-V403 or earlier
470-2803-06-V406_Audio__________.HEX
3178-01-V104 or earlier
470-3178-02-V105_Audio__________.HEX
•
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TSB/Document ID: 15-165-13
Replacement Service Bulletin Number:
MFR Communication Date: 2013-08-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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