ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY:

2014 Forester Models with EyeSight System

SUBJECT: Acceptable Windshield Repair Areas

NUMBER:
DATE:

12-154-13
08/07/13

INTRODUCTION
The purpose of this bulletin is to provide information concerning acceptable windshield repair areas
on 2014MY Forester vehicles equipped with the EyeSight system. Refer to the EyeSight Owner
Manual and the applicable Service Manual for more detailed information.
SERVICE PROCEDURE / INFORMATION
IMPORTANT:
•

Any damage in the glass repair prohibited (gray, “A” areas) shown in the Dimensional
Overview (Fig 1) will require windshield replacement with ONLY a Genuine Subaru EyeSight
windshield glass.

•

Only Genuine Subaru EyeSight replacement windshields are manufactured with a uniquelyshaped ceramic area and a specified low-distortion glass designed to work in conjunction with the
EyeSight system, eliminating possible interference with the system’s operation.

•

Replacement of the windshield using anything other than the specified EyeSight glass can create a
situation where the system may not operate as designed or as expected.

In the event you receive an EyeSight-equipped vehicle with repairable windshield damage, e.g., a
stone chip, small crack or nick, etc. it is critical to understand NO repairs may be made to the glass if
the damage is in the glass repair prohibited (gray, “A” areas) as shown in Figure 1. Damage and/or
repairs in these areas shown on the Dimensional Overview are strictly prohibited as they can interfere
with EyeSight’s stereo camera, compromising proper operation of the system.
NOTE: These types of damage are from outside influence and not a defect in the glass or warrantable.
Examples of often-repaired windshield damage are:

Bullseye or Halfmoon
(partial Bullseye)

Combination break

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 12-154-13; Date: 08/07/13

Star Break
Continued...
SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

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Figure1, Dimensional Overview

IMPORTANT: Should windshield replacement be required, the EyeSight stereo camera must
be protected and a post-replacement system calibration performed to complete the repair. See the
applicable Service Manual for details on how to perform this critical procedure.
Customers with questions regarding the information supplied in this bulletin should be referred to the
following information from the EyeSight Owners Manual:
•

If there are scratches or cracks on the front windshield, contact a SUBARU dealer.

•

To have the front windshield replaced or repaired, contact a SUBARU dealer. Do not install a
front windshield other than a genuine SUBARU front windshield otherwise, the stereo camera
may not be able to detect objects accurately and the EyeSight system may not operate properly.

Bulletin Number: 12-154-13; Date: 08/07/13

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SUPPLEMENTAL INFORMATION
As part of the performance of any inspection or repair such as those outlined in this Bulletin, it may
be necessary to clean the inside of the windshield of any residue or stray marks. Whenever using any
cleaning or detailing products, the following precautions must be observed to prevent damage to the
EyeSight stereo camera.
Always protect the openings of the EyeSight stereo camera with removable tape or plastic wrap prior
to application of any glass cleaners or polishes to the inside of the windshield and/or surrounding
areas. Overspray or residue from these materials reaching the lenses of the Eyesight stereo camera
will cause damage requiring them to be replaced. NEVER attempt to clean the camera’s lenses as
doing so will damage them, also requiring replacement which would not be a warrantable repair.

Bulletin Number: 12-154-13; Date: 08/07/13

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