Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

© 2016 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-041/16

Last Issued:

06/24/2016

RATTLE NOISE FROM FRONT DOOR GLASS

MULTI-MODEL - RATTLE NOISE FROM FRONT DOOR GLASS

BULLETIN NOTE
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red beside the
change bars.

Previous TSBs:

Date(s) Issued:

09-016/15

05/18/15

09-017/14

03/05/14, 08/18/14 and 08/29/14

09-011/13

04/17/13

APPLICABLE MODEL(S)/VINS
2013-2016 CX-5

DESCRIPTION
Some vehicles may experience a rattle noise from the front door glass when driving with the window open
approx. 1/2 to 4 inches (1 - 10 cm).

The rattle noise may be caused by insufficient holding force of the glass run channel. To increase the holding
force, the shape of glass run channel has been changed and non-woven pads have been attached to the glass
run channel.
Customers having this concern should have their vehicle repaired using the following repair procedure.

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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-041/16

Last Issued: 06/24/2016

© 2016 Mazda Motor of America, Inc.

REPAIR PROCEDURE
1. Verify the customer concern. The rattle noise should go away when holding the slightly opened window by
hand or when the window is completely closed.
-

If the noise does not go away, this service bulletin does not apply. Troubleshoot the noise according to
section 09 (Body and Accessories) of the MS3 online instructions or the Workshop Manual.
If the noise does go away, proceed to Step 2 and attach the non-woven pads to positions (A), (B) and (C)
of the glass run channel.
NOTE: One (1) sheet of the non-woven fabric (KAY0-58-871) can repair (4) doors.

2. Using a straight-edge and sharp knife, cut the (100mm x 150mm x 1mm) non-woven fabric sheet into the
following size pads.

Pad

Pad A

Pad B

Pad C

Pad Size

6mm x 140mm x 1mm

5mm x 100mm x 1mm

8mm x 40mm x 1mm

Pad Quantity

1

2

2

3. Remove the glass run channel from the affected side(s) according to the instructions on MS3 online or the
Workshop Manual (section 09-12 FRONT DOOR GLASS REMOVAL/INSTALLATION).
4. Degrease the new glass run channel in the locations where the pads (A, B and C) will be attached.
5. Apply an adhesion promoter (one that is suitable for use on plastic) to the locations where the pads will be
attached.
NOTE:
•
•

Obtain adhesion promoter locally.
Recommended adhesion promoter: 3M K-540NT, K500 or 4298UV. If these products cannot be
obtained, any adhesion promoter suitable for plastic can be used.

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Bulletin No: 09-041/16

Last Issued: 06/24/2016

© 2016 Mazda Motor of America, Inc.

6. ATTACH PAD A: Attach Pad A (6mm x 140mm x 1mm) to the position on the new glass run channel, as
shown below.
NOTE: The illustrations below show the right-side glass run channel. The same procedure is applicable to
the left side.

Page 3 of 5

Bulletin No: 09-041/16

Last Issued: 06/24/2016

© 2016 Mazda Motor of America, Inc.

7. ATTACH PADS B AND C: Attach Pad B (5mm x 100mm x 2mm) and Pad C (8mm x 40mm x 2mm) to the
correct positions on the new glass run channel, as shown below.
NOTE: Stack two pieces (B + B and C + C) together to get 2mm thickness.

8. Install the glass run channel in the reverse order of removal.
9. Operate the door glass up and down to verify proper operation.
10. Repeat the repair on the opposite side glass run channel as necessary.

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Bulletin No: 09-041/16

Last Issued: 06/24/2016

© 2016 Mazda Motor of America, Inc.

PART(S) INFORMATION

Part Number

Description

Qty.

Notes

KAY0-58-871

Non-Woven Fabric

1

Sheet dimensions: 100mm x 150mm x 1mm
One sheet can repair four (4) doors.

KD53-58-605L

Glass Run Channel (R)

1

---

KD53-59-605L

Glass Run Channel (L)

1

---

WARRANTY INFORMATION
NOTE:
•
•
•

This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.

Warranty Type

A

Symptom Code

82

Damage Code

97

Part Number Main Cause

****-59-605* / ****-58-605*
(Enter the part number of glass run channel for the affected side. If both
sides are replaced, enter the other side as a related part number)

Quantity
Operation Number / Labor Hours

1
XXM3TCRX / 0.5 Hrs. (one side)
XXM3TDRX / 0.9 Hrs. (both sides)

NOTE: Claim the non-woven fabric sheet (KAY0-58-871) as a related part. The amount of adhesion promotor
used for this repair is included in the labor allowance.

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