07-2015TT Service Bulletin/Repair Instructions

July 2015

Subaru Service and Technical Support Line Newsletter
ARTICLES CONTAINED

IN THIS ISSUE

CODE ARTICLE..................................PAGE
01
QMR OF THE MONTH
We are pleased to announce this month’s winner of QMR of the Month:
(00) June STIS New Releases......... 5

(01)	QMR of the Month.................. 1

(01)	QMR of the Month Award

Presentation........................ 2

(01)	Subaru Oil Consumption.......... 4

(06) Brake Fluid Color Change........ 2

(11)	Secondary Air Injection

Diagnostic Trouble Codes P2441

and P2442........................... 3

(15)	Use of Aftermarket Accessory

Engine / Fuel Economy

Monitors............................. 4
2015 CALENDAR OF

SUBARU HOLIDAYS

Labor Day

Monday, September 7, 2015
© 2015 Subaru of America, Inc. All rights reserved.
Randy Bosworth
Shortline Subaru in Aurora, Colorado

Randy submitted a very detailed QMR on his diagnosis and repair

of a 2015 WRX with a crank, no-start condition. Randy did a great

job of documenting each step he took in diagnosing the root cause

of the condition. This included adding clear, detailed photos which

included call-outs (labels identifying specific areas of the photos to

call attention to along with adding comments). The end result of his

diagnosis was finding a partially backed out pin in the under-dash

fuse holder (F/B) which resulted in an open circuit.

In appreciation for going the extra mile and sharing his experience

with us in hopes of improving product quality, Randy will be

receiving the following from his FSE:
An Apple
iPad® Mini tablet with a custom
Subaru Confidence in Motion case
Thanksgiving

Thursday, November 26, 2015

Friday, November 27, 2015
Any Subaru Service Technician can participate in QMR of the

Month. See the February 2013 TechTIPS for full details. You may

see your name here in a future TechTIPS.
Holidays

Thursday, December 24, 2015

Friday, December 25, 2015
If you have never entered a QMR before, have an idea for one,

or are not sure what should be reported, please discuss with

your Field Service Engineer (FSE) or District Parts and Service

Manager (DPSM) as they visit your store.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS

COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS

ISO 14001 COMPLIANT
The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY. Articles

are written to inform those technicians of conditions that may occur in some vehicles, or to

provide information that could assist in the proper servicing of the vehicle. Properly trained

technicians have the equipment, tools, safety instructions, and know-how to do the job correctly

and safely. If a condition is described, DO NOT assume that your vehicle has or will have that

condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI,

L.L. Bean, Baja, Tribeca, BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks.
ISO 14001 is the international standard for

excellence in Environmental Management

Systems. Please recycle or dispose of

automotive products in a manner that is

friendly to our environment and in accordance

with all local, state and federal laws and

regulations.
July 2015 TechTIPS
Page 1
01
QMR OF THE MONTH AWARD PRESENTATION
As part of our QMR of the Month recognition program, we will include a photo (when available) of the

recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions

received during April was Michelle Garcia, a Technician at Gillman Subaru – Houston Southwest in

Houston, TX.

Michelle is shown below after receiving her new iPad mini from (l to r): Stacey Gillman Wimbish,

President Gillman Automotive Group, David Kemp, Fixed Operations Manager, Gillman Subaru

Houston, Eliel Ramirez, General Manager, Gillman Subaru Houston, Michelle Garcia, Service

Technician, Gillman Subaru Houston, Wally Mendez, Service Manager, Gillman Subaru Houston,

Patrick York, Chief Operating Officer, Gillman Automotive Group and Pat Hayes, Field Service

Engineer, Subaru of America.
06
BRAKE FLUID COLOR CHANGE
As new Impreza and XV Crosstrek models from the main assembly plant in Japan arrive at Subaru

retailers in June, you may notice a change in the color of the brake fluid from vehicles produced in

prior months and years and even between current production models. This is due to FHI adopting

the brake fluid currently used in the BRZ as the single-source brake fluid for all models produced at

the main plant in Japan. The other plant in Japan which builds Forester, Impreza and XV Crosstrek

will continue to use the existing brake fluid as before. FHI has informed us both brake fluids have

the same DOT3 rating and can be mixed with no compatibility concerns. As a result, SOA will NOT

be making any changes in our Genuine Subaru Brake Fluid. Genuine Subaru Brake Fluid (p.n.

SOA868V9220) can be used with either fluid.
July 2015 TechTIPS
Page 2
11
SECONDARY AIR INJECTION DIAGNOSTIC TROUBLE CODES P2441 AND P2442
When working on a vehicle with Secondary Air

Injection System DTCs P2441 or P2442, check

the vehicle history to see if there has been any

work done to the engine or the Secondary Air

Injection System prior to the

DTC setting.

If so, check to see if there appear to be traces

of carbon on the back of the right hand cylinder

head. Turbo Charger removal may be necessary

to get a good view of the pipe which bolts to

the back of the cylinder head. If carbon traces

are seen as shown in the photos below, there

is a good chance the gasket that seals the

secondary air pipe to the back of the cylinder

head is installed in the wrong direction (from

prior repair) causing secondary air flow to be

partially blocked.

As seen in the attached photos, this gasket is

pointed on one end. The correct way to install

this gasket is with the pointed end facing

towards the transmission.
Wrong Way (Point Towards the Valve Cover)
July 2015 TechTIPS
Correct Way (Point Towards the Short Block)
Page 3
15
USE OF AFTERMARKET ACCESSORY ENGINE / FUEL ECONOMY MONITORS
While gathering your initial information to aid

in diagnosis, it is always a good idea to inquire

from the customer if they have installed any

aftermarket accessories. Always inspect for

them on your own regardless of the customer’s

response. A QMR was received outlining a

driveability and stalling concern the customer

was experiencing. The Technician’s inspection

revealed an aftermarket engine / fuel economy

monitor similar to the unit shown below plugged

into the vehicle’s OBDII connector. After

further discussion with the customer about

the accessory, it came out that the driveability

concerns only occurred when the monitor was

connected.

Remember, the only accessories tested and

confirmed to be compatible with the various

operating systems used on Subaru vehicles are

those found in the Genuine Subaru Accessory catalogs and brochures.
01
SUBARU OIL CONSUMPTION
Oil consumption is an inherent feature of all internal combustion engines and the rate of consumption

can be affected by such factors as transmission type, driving style, terrain and temperature. Our

internal data shows that very few of our owners have experienced above-expectation oil consumption,

much less than 1% of Subaru vehicles overall. We have continued to develop our products and our

data suggests that this already low rate has been further reduced. The Subaru owner’s manual

includes a normal consumption example of 1 qt per 1,200 miles, and most owners will experience

consumption at lower rates with normal driving. However, if an owner feels they are using more oil

than they should be, retailers will assess the situation on a case-by-case basis and can perform a

consumption test to determine what actions should be taken. Different drivers in the same car may

experience different results. However, Subaru will continue to offer assistance to customers who feel

they are experiencing above-expectation consumption.
July 2015 TechTIPS
Page 4
00
JUNE STIS NEW RELEASES
ITEM TYPE
TITLE
CREATED

DATE
WQS-54
Subaru Product /

Campaign Bulletin
WQS-54 Driver Assist System

(EyeSight) Delay in Warning Indicator
30-Jun-15
H6710FJ000
Accessory Installation

Guide
Cigarette Lighter Kit (H6710FJ000)
29-Jun-15
15-182-15R
Technical Service

Bulletin
Procedures for Updating the Head Unit

Operating Software (AVN)
29-Jun-15
12-186-15
Technical Service

Bulletin
Paint Chipping between Hood Grille

(Scoop) and Hood
22-Jun-15
15-183-15
Technical Service

Bulletin
Procedures for Updating the Head Unit

Operating Software (DA)
18-Jun-15
WQR-53R
Subaru Product /

Campaign Bulletin
Takata Front Passenger Air Bag Inflator

Replacement
17-Jun-15
SUTTIPSLOC
Other / Miscellaneous
TechTIPS Article Locator Index

(Updated 06-2015)
16-Jun-15
J101SVA000...
Accessory Installation

Guide
Rear Aero Splash Guard Kit (WRX and

WRX STI)
15-Jun-15
07-91-15
Technical Service

Bulletin
Intermittent Wiper Operation with

Switch in Off Position
15-Jun-15
02-132-12R
Technical Service

Bulletin
Diagnosis and Repair for AVCSRelated DTCs P000A, P000B, P000C,

P000D, P0011, P0014, P0021 and

P0024
10-Jun-15
Subaru Product /

Campaign Bulletin
Repair Procedure for Subaru Recall

Campaign Stop Sale WQS-54 Driver

Assist System Delay in Warning

Indicator
5-Jun-15
ITEM CODE
WQS-54
All revised publications are highlighted in yellow.

CONTINUED ON THE NEXT PAGE

July 2015 TechTIPS
Page 5
00
JUNE STIS NEW RELEASES
ITEM TYPE
TITLE
CREATED

DATE
18-181-15
Service Manual

Correction
Service Manual Corrections
3-Jun-15
H6710SG000xx
Accessory Installation

Guide
Cigarette Lighter Kit (2016 Forester)
3-Jun-15
TIPS0615
TechTIPS Newsletter
2015 June TechTIPS Newsletter
2-Jun-15
ITEM CODE
Be sure to always check the “What’s New” section on STIS for any updated

or recently released information that may not be listed here.
All revised publications are highlighted in yellow.

July 2015 TechTIPS
Page 6
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM ***
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure

that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”.

Thank you!

MODEL:

YEAR:

VIN:

Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual

diagrams or references, or your own drawings to assist in describing your suggestion. All

information submitted becomes the property of Subaru of America, Inc. Permission is granted to

Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of

America, Inc. publications. Mail items to: PO Box 6000, Cherry Hill, NJ 08034-6000.

Your Name:

Signature:

Dealer’s Name:

City:

Date:

Dealer Code:
SUBARU

TECHLINE

Hours of Operation

July 2015 TechTIPS
Monday – Thursday 8:30 am to 7:30 pm

Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm

Page 7

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Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API

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