ATTENTION:

CLAIMS PERSONNEL q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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SERVICE INFORMATION
APPLICABILITY:
2015 MY and Later Legacy and Outback
NUMBER: 07-93-15
Models with Auto-Up / Down Power Window Feature
DATE: 07/23/15
SUBJECT:

Unnecessary Power Window Switch Replacements

INTRODUCTION
This Service Information bulletin provides the procedure to follow when receiving a customer
concern regarding operation of their power window Auto-Up and/or Auto-Down feature. Testing of
returned power window switch assemblies has revealed the vast majority are NOT failed as claimed.
SERVICE PROCEDURE / INFORMATION
IMPORTANT REMINDERS:
•

Whenever the vehicle battery is disconnected, the Auto-Up / Down feature becomes disabled.
Although the switches will still control the windows, the one-touch “AUTO” feature will not
function until the Initialization Procedure for BOTH front door power window switches has
been performed successfully “resetting” the system. This feature is available on BOTH front
windows on all Premium and Limited models. Only the 2.5i does not have this feature on the
passenger front window.

•

Always follow the complete Initialization Procedure outlined below BEFORE replacing any
front door power window switch assemblies.

INITIALIZATION PROCEDURE:
STEP 1- Close the Driver’s door.
STEP 2- Switch the ignition to the “ON” position.
STEP 3- LIGHTLY press down on the driver’s door power window switch to lower the glass
halfway down.
STEP 4 - Pull UP on the driver’s door power window switch and hold it to raise the glass until it
is fully closed. Continue to hold the switch UP for 1 second after the glass is completely closed.
Holding the switch this extra second is what the system needs to see for initialization to occur.
STEP 5 - Verify proper Auto Up / Down feature function. If normal operation of the feature is
not restored, the most likely cause is that the switch was held up for longer than the 1 second as
described in Step 4. Repeat Steps 3 and 4 again. If normal operation is still not restored, proceed
with the diagnostic steps outlined in the applicable Service Manual.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 07-93-15; Date: 07/23/15

SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

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STEP 6 (The following applies only to Premium and Limited models) - For vehicles equipped with
the Auto Up / Down feature on the passenger front door, the Initialization Procedure will need to be
performed on that door’s power window switch also.
REMINDER: SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
Always refer to STIS for the latest service information before performing any repairs.

Bulletin Number: 07-93-15; Date: 07/23/15

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