Technical Service Bulletin
91 MMI3G+ Google Earth does not load after K0942 MMI software update
91 16 61 2044940/1 July 22, 2016.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4, A5, Q5

2013 - 2016

All

With navigation

Q7

2012 - 2016

All

With navigation

Condition
• The customer complains that Google Earth does not load
in the MMI navigation map display.
• The Google icon only loads halfway, then freezes (Figure
1).
The following conditions must be true:
• The car has a known good, activated SIM card with active
data bars over the 3G icon.
• All other Audi connect features work as designed.
• The vehicle is a model year 2013–2016 A4, A5, Q5, or a
model year 2012–2016 Q7.
• The MMI software level has already been updated to
K0942.

Figure 1. Google icon loads only halfway.

Technical Background
There is a known concern with the K0942 software update that can cause this issue. The final step of any MMI
software update (ZUG update) is to document the location of where the MMI should store the customer data on
the internal hard drive. The location for the Google Earth view data was incorrectly documented in this last step
and created a condition where the MMI cannot store the data on the hard drive.

Production Solution
Not applicable. Production software (P0942) is not affected.

© 2016 Audi of America, Inc.

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
A software script (patch) has been developed to fix this concern and can be installed directly in the MMI via SD
card. This script runs automatically and is not a ZUG update. Appling the patch does not require an ODIS tester.
Only a blank SD card is required (1GB capacity is sufficient).
Required equipment:
• Computer to download the software.
• Blank SD card with at least 1MB of free space.
Time to complete update:
• Approximately 3 minutes.

1. First verify that the MMI software is at K0942 by going to MENU>>Setup MMI>>Version Information. The
affected version will show “K0942_3”.
2. Download the software from ServiceNet at the following location: Technician References >> Audi MMI Scripts
>> MMI3GP K0942 Google Earth INOP Cleanup Patch.
3. Unzip the archive file to a unique location on the computer. Copy the
unpacked files to the empty SD card. The files must be put in the root
directory (top directory level) of the SD card. No other files can be on
this level. There are only two files (Figure 2).
Note that most software programs that unzip files will default to creating
a folder for the decompressed files. Make sure to copy just the files
Figure 2. Two files required for
from this folder, and not the folder itself.
patch.
4. Allow the MMI to fully boot. Navigate to the Telephone menu and wait until all the options turn white.
5. Insert the SD card with the update files into the MMI.
6. Once the script is complete, a green confirmation screen
indicating that the script has been completed will be
displayed (Figure 3). If the green confirmation screen is
not displayed, check the SD card to ensure that it is not
damaged. Additionally, recheck the location of the file on
the SD card using a computer. Repeat steps 1-3 if
needed.

Figure 3. Confirmation screen for script

© 2016 Audi of America, Inc.

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
7. Perform a three-finger reset and check Google Earth functionality. If Google Earth continues to fail, repeat
steps 5-7. If Google Earth fails to load, try a different SIM card.
8. If the problem persists after a different SIM card is tried, contact TAC.

Warranty
Claim Type:

• 110 up to 48/50
• G10 for CPO covered vehicles – verify owner
• If vehicle is outside any warranty, this Technical Service Bulletin is informational only.

Service Number:

9196

Damage Code:

0039

Labor Operations:

MMI software patch

9196 9999

50 TU

Diagnostic Time:

GFF

No allowance

0 TU

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2044940/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All parts and service references provided in this TSB (2044940) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2016 Audi of America, Inc.

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.