Classification:

Reference:

EL14-002d

Date:

NTB14-012d

July 27, 2016

REMOTE ENGINE START NOT WORKING
This bulletin has been amended. Changes have been made to items 1, 4, and 13 in the
Supplemental Diagnosis Table. No other changes have been made.
Please discard previous versions of this bulletin.

APPLIED VEHICLES: 2013-2016 Altima Sedan (L33)
2013-2016 Pathfinder (R52)
2014 Pathfinder Hybrid (R52)
2016-2017 Maxima (A36)
2016 Titan XD (A61)
2015-2016 Murano (Z52)
SERVICE INFORMATION
If a customer states the Remote Engine Start (RES) feature of an applied vehicle is “not
working”, make sure the system is properly set to operate:






The ignition is turned OFF
The shift selector is in Park (P)
The hood/doors/trunk lid/lift gate are completely closed
No other of the vehicle’s Intelligent Keys (I-Keys) are inside, or within “starting”
range of, the vehicle
The I-Key/key fob (key fob) is within the operating range of 197 ft or 60 m

If the above conditions are met, RES should work.
1. Point the key fob at the vehicle.
2. Press the LOCK button.
3. Press and hold the RES button within five (5) seconds of pressing the LOCK button,
until the turn signal lights turn ON.
Whenever an applied vehicle has a concern with the Remote Engine Start (RES) feature
not working properly, make sure to verify the incident before starting any diagnosis and/or
replacing parts.
For a better understanding of the RES system, refer to section 3: Pre-driving checks
and adjustments > Remote Engine Start of the applied vehicle’s owner’s manual. When
diagnosing RES operation, use the Supplemental RES Service Information and
Supplemental Diagnosis Table (starting on page 2) in addition to the ESM.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that
it does. See your Nissan dealer to determine if this applies to your vehicle.
1/4

Supplemental RES Service Information
Operate RES, and verify if the system is not working properly.
a. Start the engine normally with the push-button ignition switch.
b. Turn the ignition OFF, and then wait six (6) seconds. For 2016 Titan XD vehicles,
turn the ignition OFF, and then wait 70 seconds.
c. Exit the vehicle, make sure all doors are closed, and then lock the vehicle with the
key fob.
d. Within five (5) seconds of pressing the lock button, point the key fob at the vehicle,
and then press and hold the RES button until the turn signal lights turn ON.
e. At this time, the engine should start, the turn signal lights remain ON, and the doors
should remain locked while the engine is running.
f. If this condition does not occur, use the Supplemental Diagnosis Table below in
addition to the ESM.
Supplemental Diagnosis Table
Possible Cause

Confirmation
of Cause

Resolution

1

ECM has not
completed shutdown
procedure after
engine/ignition OFF.

ECM has to end
shutdown process and
save data prior to allowing
RES to operate.
Shutdown process takes
6 seconds* to complete
after engine/ignition
is turned OFF.

Wait 6 seconds* after
engine has stopped prior
to attempting
RES activation.

2

RES is correctly
activated more than
2 times consecutively
OR
RES is activated once
and with engine running
another request is
generated.

Not possible to confirm
how many times RES has
been activated.

Perform steps a-d above.
This action will reset
counter.

One or more key fobs for
this vehicle are still
inside the vehicle.

With all known key fobs
outside and out of range
of vehicle, try to turn ON
ignition with push-button
ignition switch.
If ignition turns ON, a
key fob/I-Key remains
inside vehicle.

Find and remove all
remaining key fobs from
the vehicle, lock doors
with key fob, and then
perform RES.

Doors and trunk lid
(or lift gate) are not
closed and locked.

Doors/trunk lid/lift gate
may not be completely
closed and locked.
Confirm both conditions
in BCM Data Monitor:
All doors closed Status SW = OFF
All doors locked Status = LOCK

Close and lock all
doors/trunk lid/lift gate.
If switches still do not
show correct status,
diagnose further with
ESM.

The engine
does not start
using the RES
feature
(see steps
a-e above)
3

4

* For 2016 Titan XD vehicles, turn the ignition OFF, and then wait 70 seconds.
2/4

NTB14-012d

Supplemental Diagnosis Table (cont’d)

The engine does
not start using
the RES feature

Possible Cause

Confirmation
of Cause

Resolution

5

Door Lock button on
key fob was not pressed
prior to activating RES.

Not possible to
confirm lock button
was pressed first.

Press the Lock button
before pressing and
holding the RES button.

6

RES button on key fob
is not held long enough.

Not possible to confirm
how long RES button
was held.

Hold RES button for
more than 2 sec to
activate RES.

7

Waited longer than
5 seconds to activate
RES after door lock
operation.

Not possible to confirm
how long RES was
pressed after lock.

Press and hold RES
button within 5 seconds
of pressing lock button.

8

Ignition switch is not in
LOCKED position

9

The vehicle’s shift
selector is not in
Park position.

10

Shift selector release
button is not in released
(un-pressed) position.

11

Environmental factors
block, reduce, or
scramble signal strength
from key fob to BCM.

12

Stop lamp switch is
misadjusted or
inoperative, giving a
stop lamp switch ON
signal
(or brake pedal
is applied).

3/4

Verify if ignition switch
position (status) is in any
status other than
LOCKED.
Shift selector may look
to be in Park but is not.
Confirm in
BCM Data Monitor:
PN Switch = ON
(with shift selector
in Park)
Confirm in
BCM Data Monitor:
Detent SW = OFF
(when release button
is not pressed)
RF interference may
exist inside vehicle with
aftermarket devices i.e.
alarm systems
OR
other devices found near
the key i.e. highway
pass card
OR
RF device i.e. phone or
portable garage door
opener.
Stop lamp switch
adjustment may not
be within specification.
Confirm switch operation
using ABS Data Monitor:
Stop Lamp SW = OFF
(with brake pedal
released, not pressed)

Change ignition switch
to LOCKED status.

Verify shift selector
is in Park position.
If PN switch = OFF,
diagnose further
with ESM.

If Detent SW = ON,
diagnose further
with ESM.

Move vehicle from
area where stationary
source(s) of interference
may be located
and/or
remove source(s) of
interference away from
the key fob or path of
signal.

Adjust / Replace Stop
lamp switch.

NTB14-012d

Supplemental Diagnosis Table (cont’d)

The engine does
not start using
the RES feature

Possible Cause

Confirmation
of Cause

Resolution

13

Hood is opened.

Hood may not be
completely closed.
Confirm hood switch
operation using
IPDM Data Monitor:
Hood Switch-2 = ON
(when hood is closed)

Check as needed:
• Verify the hood is
closed.
• Confirm hood
switch connection
is secure.
• Adjust / replace
switch.

14

Security system is
currently activated
(activation keeps
engine from starting).
Note: Horns may not
be heard and lights
may not be flashing.

Check Security system
activation by trying to start
engine normally (with pushbutton ignition switch).
Note: Engine will not start
with Security system
activated.

Turn off/deactivate
Security system
(unlock doors with
key fob). If condition
persists, diagnose
further using ESM.

15

RES is attempted from
within the vehicle.

RES can only operate
from outside vehicle
with doors locked.

Exit vehicle WITH
key fob, lock doors
and within 5 seconds
activate RES.

16

Specific DTCs may
prevent RES from
operating: B261B,
B26FE, B26FD

Confirm with C-III plus
no DTCs are stored.

Clear DTC(s)
with C-III plus.
If DTC(s) persist,
perform further
diagnosis using ESM.

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NTB14-012d