Bulletin No.: 15747
Date: December 2015

Program Bulletin
CUSTOMER SATISFACTION PROGRAM
SUBJECT:

SiriusXM Travel Link Feature Availability

MODELS:

2013 Buick Encore, LaCrosse, Regal, Verano
2013 Chevrolet Camaro, Cruze, Equinox, Malibu, Volt
2013 GMC Terrain
Equipped with Panasonic Color Navigation and Color Connected Radios
(RPO UHQ or UFU & UP9)

Dealers are to refer to the General Motors Service Policies and Procedures Manual, Section 6.1.2
- Regional Product Field Actions, for guidelines on handling vehicles that are not involved in this
customer satisfaction program but may be displaying the same condition.
THIS PROGRAM IS IN EFFECT UNTIL JANUARY 31, 2018.
CONDITION
Certain 2013 model year Buick Encore, LaCrosse, Regal, Verano, Chevrolet Camaro, Cruze,
Equinox, Malibu, Volt, GMC Terrain model vehicles equipped with Panasonic color navigation
and color connected radios (RPO UHQ or UFU & UP9), may have a condition that could affect
Travel Link (Weather, Movies and Fuel information) selections included with current paid
SiriusXM Satellite Radio subscription service.
CORRECTION
Dealers are to perform a software update to the radio.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel should
always check this site to confirm vehicle involvement prior to beginning any required inspections
and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar
vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers
will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.

Copyright 2015 General Motors. All Rights Reserved.

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December 2015

Bulletin No.: 15747

PART INFORMATION
No parts are required for this repair.
SERVICE PROCEDURE


Do NOT attempt to order the calibration number from GM Customer Care and Aftersales.
The calibration numbers required for this service procedure are programmed into control
modules via a Multiple Diagnostic Interface (MDI) with the calibration update. If you
cannot access the calibration, call the Techline Customer Support Center and it will be
provided.



Do NOT program a control module unless directed to by a service procedure or a service
bulletin. If the ECU is not properly configured with the correct calibration software, the
ECU will not control all of the vehicle features properly.



Ensure the programming tool is equipped with the latest software and is securely
connected to the data link connector. If there is an interruption during programming,
programming failure or control module damage may occur.



Stable battery voltage is critical during programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt programming. When required install the EL-49642
SPS Programming Support Tool to maintain system voltage. If not available, connect a
fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO
NOT connect a battery charger.



Turn OFF or disable systems that may put a load on the vehicles battery such as; interior
lights, exterior lights (including daytime running lights), HVAC, radio, etc.



During the programming procedure, follow the SPS prompts for the correct ignition
switch position.



Clear DTCs after programming is complete. Clearing powertrain DTCs will set the
Inspection/Maintenance (I/M) system status indicators to NO.

1.

Install the EL-49642 SPS Programming Support Tool.

2.

Turn the ignition ON.

3.

Connect a USB drive to the computer.

4.

Access the Service Programming System (SPS) and follow the on-screen instructions.

5.

On the SPS Supported Controllers screen, select A11 Radio – USB File Transfer, and follow
the on-screen instructions.

Note: All existing files on the USB drive will be erased when the new files are copied.
6.

Upon completion of the file transfer, remove the USB drive from the computer.

7.

Disconnect the EL-49642 SPS Programming Support Tool.

8.

Verify the radio is ON.

9.

Connect the USB drive to the USB port in the vehicle.

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December 2015

Bulletin No.: 15747

4341290

10. A No Music Files Found message will appear on the screen. Press OK to dismiss the
message.
Note: Searching and Verifying may display for up to 20 minutes after Update Radio Software is
selected.

4341292

11. Using the radio controls, select the following: Config>Radio Settings>Software Versions
Menu>Update Radio Software.
Note: The radio display may go blank at times during the programming event.

4341295

Page 4

December 2015

Bulletin No.: 15747

12. Select Start Software Update when prompted.
Note: If prompted, select to overwrite files.
13. Follow the infotainment display on-screen instructions. Programming will take several
minutes.
14. When programming is complete, remove the USB drive from the vehicle USB port.
Note: The radio will be reset to the factory default settings when a Clear and Reset is performed.
The radio display will go blank and audio is lost while the Clear and Reset is being performed.
15. Using the radio controls, select the following: Config>Radio Settings>Software Versions
Menu>Clear and Reset Radio>Yes.
16. It is not required to SPS program the radio after the USB programming event has completed.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9101966

Description
Radio Reprogramming with SPS

Labor
Time
0.8

CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through January 31, 2018.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.

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December 2015

Bulletin No.: 15747

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through January 31, 2018, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 6

December 2015

Bulletin No.: 15747
January 2016

This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2013 model year Buick Encore, LaCrosse, Regal, Verano, Chevrolet
Camaro, Cruze, Equinox, Malibu, Volt, GMC Terrain model vehicles equipped with Panasonic
color navigation and color connected radios, may have a condition that could affect Travel Link
(Weather, Movies and Fuel information) selections included with current paid SiriusXM Satellite
Radio subscription service.
Your satisfaction with your is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will perform a software update to the radio. This service will
be performed for you at no charge until January 31, 2018.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Buick
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-222-1020
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Terry M. Inch
Executive Director
Global Connected Customer Experience
15747

Alert Details

Page 1 of 1

15747 - Customer Satisfaction Program - SiriusXM Travel Link Feature Availability
Updated Date: Dec 18, 2015 14:50 ET
GM CUSTOMER CARE AND AFTERSALES
DCS3879
URGENT - DISTRIBUTE IMMEDIATELY
Date:

December 18, 2015

Subject:

15747 - Customer Satisfaction Program
SiriusXM Travel Link Feature Availability

Models:

2013 Buick Encore, LaCrosse, Regal, Verano
2013 Chevrolet Camaro, Cruze, Equinox, Malibu, Volt
2013 GMC Terrain
Equipped with Panasonic Color Navigation and Color Connected Radios (RPO UHQ or UFU & UP9)

To:

All General Motors Dealers

Attention:

General Manager, Service Advisor, Service Manager, Parts and
Service Director, Parts Manager, New or Used Vehicle Sales Manager, and Warranty Administrator

General Motors is releasing Customer Satisfaction Program 15747 today. The total number of U.S. vehicles involved is approximately 18,100. Please see the attached bulletin for
details.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Connect (GWM)
The "Investigate Vehicle History" (IVH) screen will be updated December 22, 2015. A list of involved vehicles in dealer inventory is attached to this message.
Campaign Initiation Detail Report (CIDR)
The CIDR will be available in the near future.
GM CUSTOMER CARE AND AFTERSALES
15747 Bulletin.pdf

15747 US Stock list.xlsx

About this Alert
Reference Number: GCUS-3-394
Published to: Home Page
Version: 2.0
Alert Type: Customer Satisfaction
Original Published Date: Dec 18, 2015 14:45 ET
Expires: Feb 16, 2016 0:00 ET
Contact : [email protected]

https://dealer.autopartners.net/portal/uscontent/alerts/Pages/GCUS-3-394.aspx

12/18/2015