GROUP
Electrical

MODEL
2016MY Sorento (UMa)
2016MY Rio (UB)
2016MY Soul (PS)
2016MY Sedona (YP)

NUMBER
096 (REV 2, 11/12/2015)

DATE
October 2015

TECHNICAL SERVICE BULLETIN
SUBJECT:

SERVICE ACTION: UVO UPGRADE – SORENTO (UMa),
RIO (UB), SOUL (PS) AND SEDONA (YP) (SA 209)

 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This bulletin provides the procedure for upgrading the UVO system on some 2016MY Sorento
(UMa), Rio (UB), Soul (PS) and Sedona (YP) vehicles (see production dates on Page 6). Kia is
requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to
delivery. Before conducting the procedure, verify that the vehicle is included in the list of the
affected VINs.

 NOTICE
A Service Action is a repair program without customer notification that is performed
during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
Repair status for a VIN is provided on WebDCS (Service> Warranty Coverage>
Warranty Coverage Inquiry> Campaign Information). Not completed Recall / Service
Action reports are available on WebDCS (Consumer Affairs> Not Completed Recall>
Recall VIN> Select Report), which includes a list of affected vehicles.
This issue number is SA 209.
File Under:
Circulate To:

x General Manager


x Service Advisors


x Technicians


x Service Manager


x Parts Manager


x Body Shop Manager  Fleet Repair


Page 2 of 7
SUBJECT:

SERVICE ACTION: UVO UPGRADE – SORENTO (UMa),
RIO (UB), SOUL (PS) AND SEDONA (YP) (SA 209)

UVO Upgrade Procedure:

 NOTICE


Delete all paired phones from the UVO system; delete UVO from all phones.



If you do not delete phones, the phone(s) will still show and act as paired,
but performance or functional issues may occur. Anytime a software update
is performed to either a paired phone or the UVO system, the pairing should
be deleted from both phone and UVO system and then pair again after
update.



A fully charged battery is necessary before audio head unit upgrade can take
place. It is recommended that the Midtronics GR8-1299 system be used, in
ECM mode, during charging. DO NOT connect any other battery charger to
the vehicle during audio head unit upgrade.



Updating UVO system may require 10-15 minutes.

 NOTICE
USB sticks containing the 16MY Audio/UVO upgrade were
shipped directly to all Kia dealers and are addressed to the
Service Manager.

1.

Start the vehicle or connect the Midtronics GR8-1299 charger.

2.

If performing the update using the GDS AUM, refer to TSB SST 032 or click on User’s
Guide > GDS AUM on the GDS main screen, as shown below, and follow the on-screen
instructions.

An AUM update is now available for GDS.
TSB: ELE 096 / SA 209 (REV 2) Multiple Models October 2015

Page 3 of 7
SUBJECT:

SERVICE ACTION: UVO UPGRADE – SORENTO (UMa),
RIO (UB), SOUL (PS) AND SEDONA (YP) (SA 209)

3.

If performing the update using a USB
stick, obtain the 16MY Audio/UVO
update USB stick (shown to the right)
from your Service Manager, insert it in
the vehicle’s USB port and allow the
music file to play.

4.

Once the AUM initialization process is
complete, or after having inserted the
USB stick, PRESS and HOLD the CD
EJECT, FM/AM and the eServices
buttons, then insert a ball point pen in
the RESET button.

 NOTICE
RESET

Images shown are for reference
purposes ONLY and may vary by
model.

 NOTICE
On Soul (PS) vehicles, press and hold the FM/AM and the eServices buttons, then,
insert a ball point pen in the RESET button.

RESET

TSB: ELE 096 / SA 209 (REV 2) Multiple Models October 2015

Page 4 of 7
SUBJECT:

5.

SERVICE ACTION: UVO UPGRADE – SORENTO (UMa),
RIO (UB), SOUL (PS) AND SEDONA (YP) (SA 209)

The head unit will enter the UVO USB
Downloader
mode
and
begin
downloading the upgrade from the
USB stick or AUM.

 NOTICE
Do NOT turn the vehicle OFF while
the update is in progress.

6.

When the download shows 100%
complete, press the RESET button,
using a ball point pen, to restart the
system.

 NOTICE
If the USB Downloader fails to
download the upgrade, press the
RESET button and restart the
procedure from step 3 or 4.

7.

The UVO system will automatically
restart and the update will proceed.

8.

After update is complete, the display
shown on the right will appear for a few
moments; then the UVO system will
restart again.

TSB: ELE 096 / SA 209 (REV 2) Multiple Models October 2015

RESET

Page 5 of 7
SUBJECT:

SERVICE ACTION: UVO UPGRADE – SORENTO (UMa),
RIO (UB), SOUL (PS) AND SEDONA (YP) (SA 209)

9.

After the system has restarted, press
the SETUP button on the head unit.

10.

Touch System icon on the screen.

11.

Touch System Information button on
the screen.

TSB: ELE 096 / SA 209 (REV 2) Multiple Models October 2015

Page 6 of 7
SUBJECT:

12.

SERVICE ACTION: UVO UPGRADE – SORENTO (UMa),
RIO (UB), SOUL (PS) AND SEDONA (YP) (SA 209)

Confirm the upgrade software version
matches the information shown in the
table below:
Upgrade Software Version
1.MP.1.017

13.

Locate and discard the existing UVO
System User Manuals and replace
them with the appropriate, up to date,
UVO System User Manuals shipped
with the USB upgrade stick.

TSB: ELE 096 / SA 209 (REV 2) Multiple Models October 2015

Page 7 of 7
SUBJECT:

SERVICE ACTION: UVO UPGRADE – SORENTO (UMa),
RIO (UB), SOUL (PS) AND SEDONA (YP) (SA 209)

REQUIRED PARTS:
Part Name

Desc.

Comments

16MY AUDIO/UVO

For additional USB
update drives,
contact Snap-On
Business Solutions at
888-542-1011

UVO System User Manual

For additional UVO
System Manuals,
contact Archway at
(866) 542-6268

USB Update Stick

UVO Manual

Figure

AFFECTED VEHICLE PRODUCTION RANGE:
Model

Production Date Range

Sorento (UMa)

From November 10, 2014 through October 21, 2015

Rio (UB)

From March 24, 2015 through July 11, 2015

Soul (PS)

From May 26, 2015 through September 9, 2015

Sedona (YP)

From March 24, 2015 through September 10, 2015

WARRANTY CLAIM INFORMATION:
Claim
Type

Repair
Description

Labor Op
Code

96160
C6300

(SA 209)
UVO Upgrade
(UMa)

150A30R0

96160
1W010CA

(SA 209)
UVO Upgrade
(UB)

150095R1

Causal P/N

V

Qty.

0

N
Code

N99

C
Code

C99

96160
B2020CA

(SA 209)
UVO Upgrade
(PS)

150095R0

96160
A9000WAC

(SA 209)
UVO Upgrade
(YP)

150095R2

Op
Time

Replacement
P/N

Qty.

0.3
M/H

N/A

0

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. Kia retailers
should reference SA 209 when accessing the WebDCS system.
TSB: ELE 096 / SA 209 (REV 2) Multiple Models October 2015