1301 Stahley Drive
Building #42
Nappanee, IN 46550

Dealer Svc. 866-290-5371
Newmar
Customer Svc. 800-731-8300
Corporation
Warranty Department

Technical Service Bulletin
Date Issued

Model Year(s) Affected

TSB #

2/18/2016

2007-2015

446

Brand
Bay Star Sport
Bay Star
Canyon Star
Ventana LE






Ventana
Dutch Star
Mountain Aire
London Aire






Essex
King Aire
Other





Description
Newmar Corporation has decided that a defect relating to motor vehicle safety exists in specific motor homes.
NHTSA#: 16V 008 TC#: 2016-018
Newmar Corporation has been advised by Lippert Components that on certain motorhomes using LCI
Coachstep electric double or triple entrance steps, there is the potential of a structural fracture within the Lippert
step assembly.
Issue: There is the potential of a structural fracture of the center bolt of the fan gear assembly which may cause
the fan gear assembly to disengage from the steps. This issue creates an unstable platform, which could cause a
person to fall and result in injury.

Recommended Action
Correction:
Contact Lippert Customer Service via phone (574)537-8900 or email ([email protected] or
[email protected]) in order to receive a bracket and a parts kit at no charge. Please contact Newmar Dealer /
Technical Support (866)290-5371 to acquire the appropriate authorization to perform the recall repair.
If further assistance is needed to place the part order with Lippert, feel free to contact Newmar Dealer /
Technical Support Department at (866)290-5371.
Double Step Kit: # 389761

Triple Step Kit: # 389152

Flat Rate Code: 16V 008

Labor Time: Double Step .3 hr.
Triple Step .5 hr.

Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
If you have any questions regarding this T.S.B., please contact a Warranty Service Representative at Newmar Corporation.

NEWMAR CORPORATION

Date:
Re:

.
NEWMARCORP.COM

February 17, 2016
Newmar Corporation – Motor Vehicle Recall Notification

Subject:Recall Campaign No.: 16V 008
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the National
Traffic and Motor Vehicle Safety Act. Newmar Corporation has decided that a defect which relates to
motor vehicle safety exists in specific Newmar recreational vehicles.
The National Traffic and Motor Vehicle Safety Act requires that each vehicle which is subject to a recall
campaign of this type must be satisfactorily repaired within a reasonable time after the owner has
tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. To avoid providing these problematic
solutions, every effort must be made to promptly schedule an appointment with each owner and to
repair their vehicle as soon as possible. Vehicle owners are being notified of this recall. If the condition is
not remedied within a reasonable time, they are instructed on how to contact the National Highway
Traffic Safety Administration.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect which relates to motor vehicle safety exists in specific
motor homes.
Newmar Corporation has been advised by Lippert Components that on certain motorhomes using LCI
Coachstep electric double or triple entrance steps there is the potential of a structural fracture within
the Lippert step assembly. The center bolt of the fan gear assembly may cause the fan gear assembly to
disengage from the steps creating an unstable platform which could cause a person to fall and result in
an injury. Correction: Lippert will provide a bracket and parts kit with no charge for parts or labor.
Bay Star Sport, Bay Star, Canyon Star, Dutch Star, Dutch Aire, Kountry Star, Ventana VL and Ventana
motorhomes were built between 5/29/2007 and 1/14/2015.
These motor homes require immediate service. Continued use poses a potential safety hazard.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no
charge to the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of
repair.
REPAIR PROCEDURE
Please reference Lippert’s double or triple entrance step work instructions enclosed.
If you should have any questions please contact the Newmar service department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
P
A

Page 1 of 1

NEWMAR CORPORATION

Date:
Re:

.
NEWMARCORP.COM

February 15, 2016
Newmar Corporation – Motor Vehicle Recall Notification

Subject:Recall Campaign No.: 2016-018
This notice is sent to you as a Newmar Dealer in accordance with the requirements of the Canada Motor
Vehicle Safety Act. Newmar Corporation has decided that a defect which relates to motor vehicle safety
exists in specific Newmar recreational vehicles.
Each vehicle which is subject to a recall campaign of this type must be satisfactorily repaired within a
reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days
after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. To avoid
providing these problematic solutions, every effort must be made to promptly schedule an appointment
with each owner and to repair their vehicle as soon as possible. Vehicle owners are being notified of
this recall. If the condition is not remedied within a reasonable time, they are instructed to contact
Transport Canada.
REASON FOR THIS RECALL
Newmar Corporation has decided that a defect which relates to motor vehicle safety exists in specific
motor homes.
On certain motorhomes equipped with Lippert Components Inc. electric entry steps, an internal bolt on
the steps that attaches the fan gear assembly to the steps could fracture. This results in the fan gear
disengaging from the steps, which could cause the steps to stop in an unexpected position and appear
to be loose or unstable. If the steps become unstable, it could cause a person to fall, resulting in
injury. Correction: Dealers will install a step retainer bracket to reinforce the operating mechanism, and
all bolts of the mechanism will also be replaced.
These motor homes require immediate service. Continued use poses a potential safety hazard.
This recall applies to certain Newmar motorhomes built between 05/29/2007 and 01/12/2015.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to provide to all customers/owner vehicles the service of completing this campaign at no
charge to the customer/owner regardless of vehicle age, vehicle mileage, or ownership at the time of
repair.
REPAIR PROCEDURE
Please reference Lippert’s double or triple entrance step work instructions enclosed. Contact LCI’s
Service Department at 574-537-8900 ext.2 or email:[email protected].
If you should have any questions please contact the Newmar service department at: 1-866-290-5371.
Thank you for your cooperation.
Sincerely,
Newmar Corporation
NEWMAR CORPORATION · 355 N DELAWARE ST · NAPPANEE, IN 46550-0030
(800) 731-8300 · WWW.NEWMARCORP.COM
P
A

Page 1 of 1

COACHSTEP DOUBLE STEP RECALL REPAIR INSTRUCTIONS
RECALL# 15E-078
LABOR FLAT RATE: 0.3 HOURS
Purpose
The intent of this document is to provide instructions for the installation of the Coachstep retainer bracket
on double step assemblies.

Preparation
Tools and Hardware Required
•
•
•
•
•
•
•

Cordless or Power Drill or Impact Wrench
1/8" Metal Drill Bit
5/16" Nut Driver Bit or Socket
10mm Wrench or Socket
2 x 1/2" Wrench or 1 x 1/2" Wrench and 1 x 1/2" Socket
Coachstep Double Step Recall Parts Kit - P/N 389761 (Fig. 1)
Jack Stand
Fig. 1

1

1

A
3

A
2

1

A
4

4

5
5

6

Rev: 11.17.2015

7

Callout

Part #

1

181351

2

125557

Description
Screw - #12 x 1 Hex Head Washer Tek
Screw w/ B/S Washer, Zinc Plated
Bolt - 5/16 - 18 x 3/4

3

163492

Rubber Bumper .70 x 1

4

183925

5
6
7

165216
386819
118043

Bolt - 6mm - #10 x 63.5mm Hex Cap
Screw GR5 Zinc
Lock Washer - 6mm Zinc
Retainer Bracket 11 Gauge
Nut - 5/16 - 18 Nylock ZN ST
Page 1

Quantity
3
1
1
2
2
1
1
Coachstep Double Step Recall Repair Instructions

COACHSTEP DOUBLE STEP RECALL REPAIR INSTRUCTIONS
1.
2.
3.

Fully extend the steps (until the motor stops).
Place a jack stand under the bottom step to prevent any potential attempt for automatic retraction.
Disconnect the power supply (4-prong connector- Fig. 2A) after extending.

Note: Jack stand may be removed once power supply is disconnected.
4.

Remove the two motor housing bolts and lock washers (Fig. 3A). The lock washers are shown on the
motor housing bolts in the images.

Fig. 2

A

Fig. 3 - Detail

Fig. 3

A

A
A
A

Rev: 11.17.2015

Page 2

Coachstep Double Step Recall Repair Instructions

COACHSTEP DOUBLE STEP RECALL REPAIR INSTRUCTIONS
Procedure
Assembling the Retainer Bracket
1.
2.
3.

Install the 5/16 - 18 x 3/4" bolt (Fig. 4A) into the appropriate hole in the retainer bracket (Fig. 4C).
Tighten the lock nut (Fig. 4E) onto the bolt (Fig. 4A) until the lock nut contacts the retainer bracket.
Install the rubber bumper (Fig. 4B) into the hole in the retainer bracket (Fig. 4D).

Fig. 4

A

B

Retainer Bracket
C

D
Double Step
Mounting Holes

A
E

Rev: 11.17.2015

Page 3

Coachstep Double Step Recall Repair Instructions

COACHSTEP DOUBLE STEP RECALL REPAIR INSTRUCTIONS
Installing the Retainer Bracket Assembly
1.
2.
3.
4.

Clean any dirt or debris from the hex socket on the fan gear shoulder bolt (if necessary) (Fig. 5G).
Ensure that all the motor mount spacers (6 total - Fig. 5H) are still in place.
Insert the 5/16 - 18 x 3/4" bolt (Fig. 5D) directly into the hex socket of the fan gear shoulder bolt (Fig. 5G).
Install the 6mm - 10 x 63.5 mm bolts and 6 mm lock washers (Fig. 5E) through the appropriate
mounting holes in the retainer bracket and into the motor housing.

Note: If alignment issues for the mounting bolts arise, loosen the lock nut on the 5/16 - 18 x 3/4" bolt (Fig. 5D)
to allow the bolt to slide within its oversized hole. Once the mounting bolts are properly aligned,
re-tighten the lock nut.
5.

Install 3 tek screws (Fig. 5B) through the retainer bracket (Fig. 5C) and control box flange (Fig. 5A), and
into the step housing (Fig. 5F) to secure that end of the retainer bracket.

Note: Pre-drilling 1/8" pilot holes prior to installing the tek screws may help simplify the installation.
6.

Tighten the screw until the retainer bracket is flush with the control box flange and the foam washers
on the tek screws begin to compress.

Note: Be sure to apply proper pressure and drill rotation speed on the drill to avoid stripping the selfdrilling threads on the tek screws.
Fig. 5
C

D

E

B
A

G
F

7.
8.
9.

H

Place a jack stand under the bottom step to prevent any potential attempt for automatic retraction.
Reconnect the 4-prong connector from the motor control box (Fig. 2A) to the coach power supply.
After moving safely away from underneath the motorized steps, remove the jack stand and test the
steps for full operation via the standard operation of the coach.

Rev: 11.17.2015

Page 4

Coachstep Double Step Recall Repair Instructions

COACHSTEP TRIPLE STEP RECALL REPAIR INSTRUCTIONS
RECALL# 15E-078
LABOR FLAT RATE: 0.5 HOURS
Purpose
The intent of this document is to provide instructions for the replacement of the Coachstep Linkage
Assembly and the installation of the Coachstep retainer bracket on triple step assemblies.

Preparation
Tools and Hardware Required
•
•
•
•
•
•

Cordless or Power Drill or Impact Wrench • Jack Stand
• 12 Volt Power Supply
1/8" Metal Drill Bit
• 2 x 1/2" Wrench or 1 x 1/2" Wrench and 1 x 1/2" Socket
5/16" Nut Driver Bit or Socket
• 2 x 9/16" Wrench or 1 x 9/16" Wrench and 1 x 9/16" Socket
10mm Wrench or Socket
• Torque Wrench
Reversing Rocker Switch
Coachstep Triple Step Recall Parts Kit - P/N 389152 (Figs. 1 & 2)
Fig. 1

1

1

A
3

A
2

1

A
4

4

5
5

6

Rev: 11.17.2015

7

Callout

Part #

1

181351

2

125557

Description
Screw - #12 x 1 Hex Head Washer Tek
Screw w/ B/S Washer, Zinc Plated
Bolt - 5/16 - 18 x 3/4

3

163492

Rubber Bumper .70 x 1

4

183925

5
6
7

165216
386819
118043

Bolt - 6mm - #10 x 63.5mm Hex Cap
Screw GR5 Zinc
Lock Washer - 6mm Zinc
Retainer Bracket 11 Gauge
Nut - 5/16 - 18 Nylock ZN ST
Page 1

Quantity
3
1
1
2
2
1
1
Coachstep Triple Step Recall Repair Instructions

COACHSTEP TRIPLE STEP RECALL REPAIR INSTRUCTIONS
Fig. 2
1

3

2

A
1

2

Callout
1

Part #
389101

2

388252

3

388253

Stud- 3/8-24 x 2 Threaded Rod, Steel
GR B7

1

4
5

389098
389099

Bolt - 3/8-24 x 1 1/2 HHCS GR5 ZN PTHD
Bolt - 3/8-24 x 1 3/4 HHCS GR5 ZN PTHD

1
1

A
4

Description
Nut - 3/8-24 Toplock Nut GR C Plated
Ball Joint - 3/8-24 Female Shank, 3/8 Ball
ID, Super Swivel

Quantity
2
2
5

Fig. 3

Linkage Replacement Procedure
1.
2.

3.
4.

Fully extend the step (until the motor stops).
Disconnect the power supply (4-prong connector)
(Fig. 3A) and the motor-to-control connector (2-prong
connector) (Fig. 3B) after extending.

A
B

Position a jack stand (or equivalent support mechanism) under the bottom step so that the extended
steps will be supported after the linkage assembly is removed (Fig. 4A).